The customer service folks are nice and try to be helpful but the available service don't match up to competitors. Channel packages are also set up so that to get a decent line up, you must pay for a premium package. Also, they require service calls to install and set up equipment that I'm capable...
Internet works great and good customer service. My only complaint is the fee keeps going up and up. I am paying $35 more a month than my original contract. Doesn't seem much but over a year that's $420. Which is airfare for one to Mexico!
I've had midco for about 5 years and have had maybe 3 outages with the service. Customer service was good when calling in.
Phone agents and technicians are super friendly; however, the service itself is garbage and goes out all the time. I would not recommend Midco.
Ugh just ugh , Called several times in the last 24 he's I just sit on hold when I put my number in for a call back its like 10pm . I work too you know ,how do you think I pay my bill .
Reliability was okay unplanned downtime about 10 times per year. It would drop packs on their routers (and they did not have the technical knowledge to understand, nor believe the data provided until they observed it live).
The worst part is they failed to send what they promised and continued bil...
I do enjoy this company. I had them in my previous town I lived in, I saw they had this office within a mile of my place, but they don't offer service in my area.... Wish they would so I could leave my current provider....
Can't get a hold of tgem. Ser b ice is down again. My work depends on services. Please put out a trouble call when it happens. Don't leave us hanging
Service tech was very unhelpful. Walked around and said there is no cable ran to the house, which the box is directly across from my driveway, and that he couldn t do the install. Was informed he submitted it to his boss and I would here from them with a solution. Waited over a week, no response. Ca...
Midcontinent was truly a blessing, customer service was always great, and the company truly cares about their quality of service.
One year ago I moved to the Minneapolis area (Prior Lake) , and Midcontinent is not not available where I currently live. The communications industry in the Minneapoli...
I have the supposed 500 mbs service and when I first got it it worked great. But then after a month I've been lucky if I get 100mbs. May work occasionally if hard wired. But the wifi almost never works. Was told by the tech that "xbox ones ethernet sends power suges to the modem and frys it". I've h...
If I could provide zero stars I would!!! Today is the coldest day since 22 years ago and my internet is down!! And I can't get through to "customer service"! Unbelievable! The only thing that's consistent about their "service" is that it's consistently HORRIBLE!! #Midcosucks
Daily outages
Zero customer service
Slow speeds at nighttime until the morning
Usually less than half the speed you pay for
Bill increases while service quality decreases
They don't have much for customer service if you have an issue they just blow you off
Service has always been outstanding. I can't remember ever having an outage.
My husband and I have been attempting to get internet service set up at our house for not one, not two, not even four, but SEVEN WEEKS!! And we don't even live in a rural area! Someone please tell me how a business can get away with dodging/not responding/not completing a job for 7+ weeks and stay i...
Very awesome customer service, truly cares about good internet.
CRAP CRAP CRAP... Service is just CRAP. They will lie to you and make you jump through all sorts of hoops. Then lie some more before asking you to jump through all of the same hoops again!