Don't really know what to think about this company. Took apart a entire 2018 hp laptop for sayeed and found a piece of plastic that could stop the conductivity of electricity in the machine and forgot to tell him.
Failed to repair my device properly. Sent back a Oneplus Three phone that was missing a sim card tray as well as the sim card.
They spent 2 weeks with my device when the estimate was 5 days.
I am returning the device back to the manufacturer because of this poor service.
Refused to fix my phone under warranty because of a tiny surface scratch on the screen. It was a motherboard issue with the phone. They changed their story half way through saying that my ASUS phone was unlocked (it wasn't, there aren't even tools to do so for my phone model). If your warranty is th...
Nice setup, but as a company they obviously don't pay their employees enough for the skills they have. It should not take 6 staffing company's to find the labor force you need. Pay for what you want and you'll get better retention.
I worked with SMS for about a year, at the HP section, my job was a laptop technician, the training was 2 weeks and it's enough to have an idea how to work, but the problem was the new models that it may need different training to reach good results, I was doing the job of the level III duties when ...
a female AA supervisor is notorious for her abusive behavior and harassments. for some reason she's still working...
Asus contracts with this company. Laptop was received for a intermittent power down issue on March 6th, a warranty repair. March 15th an invoice is received for $300.00. A replacement unit was opted for given that a) the parts were not in stock and b) the laptop sent in came with a replacement optio...
I sent my ASUS G701 "Top of the line" gaming laptop to this address and company. Package was signed for by a M.Johnson. Just to learn they have lost my laptop. We are not talking about a hundred dollar cell phone. This laptop cost me thousands of dollars and the service is clearly UNACCEPTABLE....
Been dealing with their inadequate service techs in the ASUS service department. You can't speak to anyone in the phone as when I called I was promted by a secretary who stated they are a security firm. My unit has been there 3 times and now the screen in my laptop doesn't work at all.
I work there working there can be boring but service is always good we try our best
Very good operations team, high customer satisfaction.