Rita

Review of SMS Infomm

I sent my ASUS G701 "Top of the line" gaming lapt...

I sent my ASUS G701 "Top of the line" gaming laptop to this address and company. Package was signed for by a M.Johnson. Just to learn they have lost my laptop. We are not talking about a hundred dollar cell phone. This laptop cost me thousands of dollars and the service is clearly UNACCEPTABLE. Between ASUS making the worst computer ever or this company that fixes Asus's products it has been a "Nightmare". In one year's time this is the 3rd replacement and now this company "LOST" my laptop. Customer service wants me to wait to see if they can find it. Well the FACTS are , signed for over a week ago by a M.Johnson. As you can see from photos on Google maps. This company has Security camera's everywhere around building. So saying it is lost, really means .... Someone stole it. I have asked for my laptop back or a full refund. Customer service wants me to wait. I have no time to wait...... REFUND my money in FULL or I will seek justice for thief . This ASUS G701 cost me thousands of dollars and has been away more time then I used computer. I ask all people who use this companies repair service or ASUS to "STAY AWAY"
Telling a customer to wait while your laptop is lost is only to give time so camera's will not be useful. Well, I'm not that guy. I am seeking justice now and will do whatever it takes to get my FULL REFUND. As far as Asus's laptop's, I will NEVER buy one again.
BEWARE ...... STAY AWAY ........ BEWARE. ........ STAY AWAY. ...... BEWARE .... They will lose your stuff and tell you to wait. Camera's everywhere yet there claim is it's lost. UNACCEPTABLE