Asus contracts with this company. Laptop was recei...

Asus contracts with this company. Laptop was received for a intermittent power down issue on March 6th, a warranty repair. March 15th an invoice is received for $300.00. A replacement unit was opted for given that a) the parts were not in stock and b) the laptop sent in came with a replacement option under its warranty.

Eventually, a replacement was shipped April 13th, six weeks from when it came in. The replacement unit was defective and would not even boot to windows. This happened despite the fact that I was assured by Asus the unit would be checked prior to leaving the facility but it clearly wasn't. In fact, there is an ADDITIONAL 3-5 day delay for this check! It is April 30th and the defective replacement unit will need to be sent back to this awful place.

This contractor is the number one source of Asus' poor reputation for customer service and appropriate action should to be taken. I invite the owner of this company to contact me personally so at least ONE client will be happy with their service.

As a side note, the positive reviews are from applicants for jobs. Google has been notified of this.