Sears Automotive

3 · 128 reviews
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Brenda Moore
Reviews 1
2020-10-24 21:36

BEWARE DO NOT GO TO THIS AUTO CENTER!!!!!!!! STEER...

BEWARE DO NOT GO TO THIS AUTO CENTER!!!!!!!! STEER CLEAR!!!!!!!

I had a strange experience and have gone to the corporate office to complain.

On May 16, I purchased 4 new tires from Sears Auto Center at 1802 Lawrence and had them installed on my truck. I went to Sears because they have a war...

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S Pemberton
Reviews 1
2020-10-24 16:32

Despite some negative reviews, I decided to try th...

Despite some negative reviews, I decided to try this location out because it was close to my apartment. I had all four tires replaced, an oil change, and a realignment done on my 99 Corolla. I was pleased with this visit. I drove off and it was fine for a number of days. However, I was driving on th...

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Josh Borgman
Reviews 1
2020-10-23 21:22

Came here after my tire was shredded by a pothole....

Came here after my tire was shredded by a pothole. I was told that I could replace only the single tire despite my Subaru Forester being an AWD. This ended up being untrue, confirmed by the dealership and manufacturer. The replacement and service was overpriced, slow service and ultimately a lack of...

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Jake Shimon
Reviews 1
2020-10-21 05:53

UPDATED:

UPDATED:
So unfortunate I have to update this review after my excellent first experience, but my second visit was a complete disaster.

SECOND VISIT:
At my first visit a test showed I needed an alignment. I made an appointment for a Friday at noon and took off work early. After the appointment I...

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Lamar & Nicole
Reviews 1
2020-10-20 07:57

Blonca is very unprofessional and rude! She acts l...

Blonca is very unprofessional and rude! She acts like she don't want to work there. She took 4 hrs to give me a call back on my inspection. She also told me someone would call me back the nxt day with a estimate since she deleted it out the system and no one did. Wish i could give 0 stars for her cu...

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Digital Megaphone
Reviews 1
2020-10-15 19:53

It's 6 years later and I just had another fantasti...

It's 6 years later and I just had another fantastic experience at the Sears Auto Center on Lawrence and Ravenswood avenues in Chicago. It was the end of the day once again and my dad's car wouldn't start. Since I use the car to take care of him, it was important that it's always in working order. ...

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Mary Kate Hamilton
Reviews 1
2020-10-12 23:04

Terrible service! I don't know who could possibly...

Terrible service! I don't know who could possibly have rated this place above one star. Clearly those people work/ own this location. I waited for 3 hours for an oil change. There were 5 "service members" in the garage, and I was the only customer! How is that even possible!?! I have nothing g...

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Biking Chick Farms
Reviews 1
2020-09-18 10:51

I booked and apt for 12 for an oil change. I am st...

I booked and apt for 12 for an oil change. I am still waiting 2 hours later. What is the point of an apt then. A car with no previous was about to be serviced before mine.
With this kind of services wonder why are they bankrupt.
Lady tried charging me more than what i was quoted the previous day....

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Brian Falk
Reviews 1
2020-09-16 05:04

NEGATIVE FIVE STARS

NEGATIVE FIVE STARS

I came to my 1pm appointment for an oil change, that would "be finished within 1 hour." There were no other customers there. 90 minutes later the manager, Maurice Owens, "with 40 years experience" claimed the filter was seized, they'd been working on it for the past hour and t...

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Ian Wallace
Reviews 1
2020-09-09 18:54

I went to have a battery changed, met by a grumpy,...

I went to have a battery changed, met by a grumpy, rude office staff, no information, rude to many customers during my 45 minutes. I asked for an estimate and she said she didn t know how long but it would be a further long wait. I left and went to autozone who had my battery fitted in 15 minutes wi...

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Dom Udell
Reviews 1
2020-08-25 14:45

Took my car into get some repairs and part of my s...

Took my car into get some repairs and part of my service was a coolant refill. When driving my car the next day my engine overheated. The coolant reservoir was bone dry. Requiring me to purchase my own coolant and refill it myself. I expect my car to be in working order having been serviced by a "pr...

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Catalin Nechifor
Reviews 1
2020-08-21 00:08

Very dissapointed! I do not recomend anyone to go ...

Very dissapointed! I do not recomend anyone to go there even to buy stuff. It took 2 hours for an oil change. That is ridiculous! Also the price on the website doesn't match the price they charge at the shop. The aswer was your car does not qualify for that price. Abslolutelty insane. It is better t...

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Susy Ta
Reviews 1
2020-08-18 09:00

Today I Went to ask about Balancing Prices, the pe...

Today I Went to ask about Balancing Prices, the person taking care of me acted like i was wasting his time. Then he told me to excuse him for a minute he went back, he never came back, so I left. About a Month ago I went to ask about Tire promotions I found on the Sears website , another gentleman a...

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verad3836
Reviews 1
2020-08-16 14:05

Went to buy tires like an idiot should have bought...

Went to buy tires like an idiot should have bought from amazon they were 4 years old. Asked for refund they are going out of business they had no money in the register I recorded him saying that well they said they ll give me 130 in credit and 100 in cash. I don t trust that . Keept the dam tires a...

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Matt Kania
Reviews 1
2020-08-16 10:49

We made an appointment online for 3 pm for an oil ...

We made an appointment online for 3 pm for an oil change. At 445 they said it would be another hour and a half. They thought there was no problem with that. Then the girl at the counter was rude to my girlfriend. Complete waste of time. Sears is dumpy. So are there employees! Boo Sear...

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Leonard
Reviews 1
2020-08-05 12:39

I just called to schedule an appointment for my br...

I just called to schedule an appointment for my brakes. After a minute of rings, a lady answers rudely and is extremely short. Maybe they were busy but I got a good sense as to why the rating is so low for this place...I'll save my time.

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Steve Rovner
Reviews 1
2020-07-19 04:08

I'd like to express my complements to Sears Auto C...

I'd like to express my complements to Sears Auto Center Manager (1802 W.Lawrence Ave. Chicago Il.) Mr. Maurice Ovens who is simply the best in all means - personal and professional !!! His center is extremely organised up to small details ( what nowadays happens not that often), very clean and perf...

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Paul Lagutin
Reviews 1
2020-07-10 02:07

"Improved" service. I was planning oil change for ...

"Improved" service. I was planning oil change for my Volkswagen Touareg, called to schedule an appointment (1802 Lawrence location). I was told that I would need synthetic oil ( about $170) but after short discussion I was able to get appointment for regular oil change ($47). When I arrived the auto...

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Latasha Morris
Reviews 1
2020-07-06 07:44

Maurice was very professional and knowledgeable. T...

Maurice was very professional and knowledgeable. The younglady whose was on duty was an exemplary employee she offered different services and products that sears had to offer. She was friendly to my children. This LOCATION was clean.

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Jason Spears
Reviews 1
2020-06-14 04:09

I had an excellent experience taking my Audi to Se...

I had an excellent experience taking my Audi to Sears auto for new brakes. I worked with Blanca Tirado who was extremely informative and went out of her way to provide amazing customer service. My brakes were half the price of what Audi quoted me. Blanca kept me informed during the entire process an...

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Jaron Rothkop
Reviews 1
2020-06-13 19:24

Blew out a tire on Lakeshore Dr late Sat afternoon...

Blew out a tire on Lakeshore Dr late Sat afternoon, called Sears to find out how soon they could get a replacement. First I was put on hold for 15 minutes, then hung up on. Called back, was put on hold and hung up on again. Called back, was told to bring the car in - even though they had no idea ...

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Juan Fuentes
Reviews 1
2020-05-22 07:04

Very slow service for anything that needs to be do...

Very slow service for anything that needs to be done. They do not accommodate appointments the same day and keep you waiting past their "promised time" on the workorder. Tried it for a change but I'll return to the Just Tires up the street next time.

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Jay Raphael
Reviews 1
2020-05-19 20:39

The repairs to my car were done well, but in rega...

The repairs to my car were done well, but in regards to customer service, this Sears Auto is lacking. I ordered new wheels and tires, but wasn't allowed to schedule an appointment to have the parts installed. I was told to come first thing in the morning, which I did but was told I'd have to wait...

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Vladica Zdravkovic
Reviews 1
2020-05-19 11:38

I'm changing oil on this locatin for almost 3 year...

I'm changing oil on this locatin for almost 3 years,and always had good experiences. Today I dropped my vehicle at 11 amand lady at the office said tgat should be ready at 1 pm. Usually I get text that vehicle is ready for pick up,but I didn't,so I called and answer was car is not ready yet. So I ca...

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Dale Fillippo
Reviews 1
2020-05-15 00:21

Terrible service and that is if you are lucky enou...

Terrible service and that is if you are lucky enough to even see anyone! No hellos are any other greetings. Be prepared to bring back your vehicle several times before it's properly repaired. This has been going on for years without any productive help from Sears management!

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Ramon Slater
Reviews 1
2020-05-08 00:23

Little diasapoined. Called with my problem was tol...

Little diasapoined. Called with my problem was told yes can service. Arrived , not to mention left work early to get service once arrived was told Sorry we can't do what you needs done Change and freaking HID bulb. I was Peedoff .
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So I just got and Oil changed and replaced my wipers.and tire ro...

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Jason Gondek
Reviews 1
2020-05-03 07:46

Brought car in for 2 new tires. Made an appointmen...

Brought car in for 2 new tires. Made an appointment the previous day, confirmed they had tires in my size. Arrived to my appointment the next day, a bit early. Was told that they do not have tires in my size and they do not know if they can order them...I drive a Camry. Anyway, the service tech said...

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dave dav
Reviews 1
2020-04-21 09:44

RIPOFF ALERT. they had my car for 3 days (13 worka...

RIPOFF ALERT. they had my car for 3 days (13 workable hours)
to do a simple 1-2hour wheel alignment but couldn't even do it correctly. made appt a week in advance, showed up 30min early about 2:30pm. around 7pm she called to say unable to even start on your car today, so much for appt. she said the...

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Vanessa Lebron
Reviews 1
2020-04-13 17:36

Awesome customer service. The gentleman there is v...

Awesome customer service. The gentleman there is very helpful and nice. Also takes his time with explaining everything to me clearly. Oil changes and services are quick. Gives me enough time to workout, get some groceries and pick up my car. I've never had any issues here. My original location was t...

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Adam Davidson
Reviews 1
2020-04-11 07:43

I booked an appt. with them over the phone. When ...

I booked an appt. with them over the phone. When I showed up, they said they were too busy. Said I could drop the car off and pick it up 4 hours later, if I wanted. No, what I would have liked is a phone call ahead of time so I wouldn't have had to waste my time driving down there.

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Lee Ward
Reviews 1
2020-03-22 19:27

This i a nice Auto service every one was friendly ...

This i a nice Auto service every one was friendly an they did a Great Job on my 2017 they are equipped an have the right team to take the very best care of your car they will give you what your car needs with the best recommendations!

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Simone Morris
Reviews 1
2020-03-08 20:49

Oil light came on the next day, found dipstick not...

Oil light came on the next day, found dipstick not all the way in. They told me that shouldn't cause the problem and to come by. They said the oil was good when I came in for them to check it out. Not sure what the issue was, light went off after I left there and has not come back on.

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Jesse
Reviews 1
2020-03-04 21:33

ordered a set of 4 tires of amazon to be delivered...

ordered a set of 4 tires of amazon to be delivered and installed here. it was very busy even though I arrived when they opened, which is to be expected in such a densely populated area. however, i was there for 2 hours before they decided to tell me that only 2 of my tires were delivered. an easy mi...

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Ben Hicks
Reviews 1
2020-03-01 07:15

Usually mediocre, but had one terrible experience....

Usually mediocre, but had one terrible experience.
- they gave me key to another customer
- while waiting for customer to return my key the associate told me my oil change would be free
Doesn't sound too bad, right? Well, I'm suspicious they never changed my oil to begin with, because my car was ...

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