Sears Auto Center

2.2 · 74 reviews
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ArtistographerBlu Norals IV
Reviews 1
2020-12-03 09:30

Thank you, Thank you, Thank you...I said this many...

Thank you, Thank you, Thank you...I said this many times because it is such a thankless job when you have to give people the news about car repair. This shop does such a really good job and it's evident because of all the reoccurring business they receive. I wanted to take the time to personally tha...

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Anders Nygaard
Reviews 1
2020-11-26 15:31

Was pleasant stop on our westward trek. Pays atten...

Was pleasant stop on our westward trek. Pays attention to merchandise, though. Good spring and summer sleeping place and unguarded electrical outlet on roof. Avoid the local, pipe-smoking person who sleeps behind the waste containers. No wireless. Will pay you to go away if you bring roadkill in you...

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Oneeka Crawford
Reviews 1
2020-11-17 08:46

The lady at the front desk was rude and very unpro...

The lady at the front desk was rude and very unprofessional but the guy that assisted me was great! I would go back but I will definitely call and see whose working the front desk first. I will know her by her voice and her rudeness like she was on my initial call to the store earlier today.

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Alicia Rogers
Reviews 1
2020-11-07 08:10

Very shady place. Took my car there to get an alig...

Very shady place. Took my car there to get an alignment on a Groupon that they advertised. They said they had to inspect the car before honoring Groupon. Mind you I had all new suspension parts installed and that is the reason why I needed tobbring in my car for the alignment. The Hispanic and black...

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anan ayyad
Reviews 1
2020-11-02 20:51

brought in my 2000 VW after the car displayed an A...

brought in my 2000 VW after the car displayed an Alternator fault code. after i explained to the clerk my concerns about the Alternator being bad, the mechanic came back assuring me that my alternator is just fine and my car is suffering from another electrical issue that he cant tell what it was. L...

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Jason Durkin
Reviews 1
2020-10-28 05:12

if i could give a 0 i would. went here for a whee...

if i could give a 0 i would. went here for a wheel alignment and they broke a bolt that holds rear control arm on. they didnt wanna take responsibility for it.. i wasn't made aware it was a bad bolt or i certainly wouldn't have let them attempt to take it off. after the consent run around and a s...

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Theresa Boltz
Reviews 1
2020-10-17 04:56

Terrible service. I tried calling to get an appoi...

Terrible service. I tried calling to get an appointment and they keep putting me on hold. Then they disconnect me. I'm now calling for the seventh time and I'm on hold. I would go somewhere else, but my tires are still under warranty and it was defective. Do yourself a favor and go somewhere el...

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Tasha Colton udjd
Reviews 1
2020-10-10 21:19

I had a appointment and was told to wait 1hr.1/2 f...

I had a appointment and was told to wait 1hr.1/2 for a battery at which I have a warranty on. The customer service rep at the front check in was very unprofessional and did not take my time in consideration. I left without the battery now I'm at Auto Zone buying a battery. Poor Customer Service

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Michael Mosby
Reviews 1
2020-10-10 16:23

The person that assisted me was very polite, he of...

The person that assisted me was very polite, he offered me directions to options of places to wait while my service was being performed, after my vehicle ready two other gentleman one happen to be the repair technician that worked on my vehicle, checked me out, they to were polite and sincerely conc...

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Mr Rogers
Reviews 1
2020-10-03 04:42

Went to buy a car battery and sales woman just wan...

Went to buy a car battery and sales woman just wanted to sell me the most expensive one without even giving me options. I basically had to ask if there was anything with a lower price she finally gave me something more affordable. Just today I called and phone was ringing off the hook. After so man...

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S Torres
Reviews 1
2020-09-19 20:32

They told me an alignment charge and they charged ...

They told me an alignment charge and they charged me a totally different price for the alignment, and ask the person there and he just said well that wasn't me who gave you that price and the "manager" who actually gave you the price its gone

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Karim Karim
Reviews 1
2020-09-17 04:30

Absolute worse customer service experience I have ...

Absolute worse customer service experience I have ever witnessed in my entire life. I brought my car in for a simple alignment and had to tow my car out of the parking lot. The manager wouldn't even look at the car to see what the mechanic inadvertently ruined. Please dont go here. They dont care ab...

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Joser Falkkon
Reviews 1
2020-09-15 11:06

I will never come to sear auto. I had an appointme...

I will never come to sear auto. I had an appointment today at 9am so I called at 8am to reschedule because my cars battery was completely dead and couldn t get to my jumper cables were in the truck that controlled with my fob and it keyless so I explain to them I was waiting on sos to jump my car to...

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Laddie Zoldan
Reviews 1
2020-09-15 08:01

They said we would be done in a hour and people ca...

They said we would be done in a hour and people came and went and 3 hours roughly went by and The Car Wasn't Even Brought In Yet. So I got The Keys and Had To Go. Without The Work Being Done. I would never recommend Sears in Chicago Heights, IL.

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eduardo jaramillo
Reviews 1
2020-08-15 11:01

I would give a 0 stars but we all know how it is.

I would give a 0 stars but we all know how it is.
My father in law was supposed to have an oil change and end up with a $900 and change estimate for a new oil pan and gasket.
The technician said they stripped the thread on the oil pan and it was not gonna be ready until Monday (this happened on Sa...

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Ms. Lorain
Reviews 1
2020-08-05 03:05

It was certainly a wonderful experience to visit t...

It was certainly a wonderful experience to visit this store. I met with Nola, a hardworking and pleasant female representative in the auto department.
I had made an online order to pick up a battery and my then received email that it was out of stock. I drove in from South Shore and in the snow, ...

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Cynthia Cascarano
Reviews 1
2020-08-02 06:43

So my 82 yr old Momma was upset that she couldn t ...

So my 82 yr old Momma was upset that she couldn t get a hold of anyone regarding her tires! Less than 20k miles on 60k Warranty and was told she needed new ones and quoted $700! Nope, I called the auto center and spoke with Adrian and he hooked Momma right up! He called me back and is ordering her n...

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abdellah cheraba
Reviews 1
2020-07-25 01:46

I had my front wheels changed in like a month ago ...

I had my front wheels changed in like a month ago + the alignment it cost me $380
I had a problem with the alignment so I go back there and the big african American guy did not even bother talking like he owe me money
I told him the steering wheel is shaking badly in the express way at high speed
...

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Gintaras Skiparis
Reviews 1
2020-07-22 04:25

after two and a half hours of work-wheel alignment...

after two and a half hours of work-wheel alignment, nothing has changed, the problem remained the same, they only held the car, had to go to repair elsewhere, this place is a nightmare, from the beginning to the end... never come back

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Berkay L
Reviews 1
2020-07-17 14:09

If i could have a chance to give 0, i definitely w...

If i could have a chance to give 0, i definitely would.. i got a oil change yesterday and at night i heard a really terrible sound under of my car on the middle of the highway. I pulled my car to side and checked under. They did not put splash guard screws back! Thats why it felt and damaged to my c...

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Chris Gallardo
Reviews 1
2020-07-15 14:47

I went for just a patch on my tire, and after wait...

I went for just a patch on my tire, and after waiting 2 hours i decided to go check up on my car and to my surprise my car was not ready. One of the employee lady comes back and tells me to come back tomorrow. I was so disgustingly mad, and it took so much from me not to snap and remind her that she...

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Junior Briones
Reviews 1
2020-07-15 01:55

I came to get a new battery, I brought it in with ...

I came to get a new battery, I brought it in with the online order which sears had already charged me for. The lady didn t even bother to say hi, I had to actually get her attention. Even tho she wasn t doing anything but standing there.
I was the only person there to top it off.
She then says the...

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jim k
Reviews 1
2020-07-10 04:53

I needed two tires mounted and a lady did all the ...

I needed two tires mounted and a lady did all the paperwork and they were aabout to do it and a bald man said it would take to long and that they wouldnt service my car today.. I wish my job could just tell people were closing soon and to kick rocks.

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Mohammed Abuasbah
Reviews 1
2020-07-02 16:10

Its very bad experience with them, they change for...

Its very bad experience with them, they change for me rear shock absorbers ( the price of the parts expensive more than the Ford dealer ), however after 1 week the noise appeared again I went to them to check the problem ( I wait 2 hours & they deal with me in very bad way & they said your shock a...

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Love Faith
Reviews 1
2020-06-24 15:08

I was SHOCKED to find a Sears STILL open but readi...

I was SHOCKED to find a Sears STILL open but reading these comments it seems their LACK of pursuit for any outstanding excellence makes them CLOSED AT HEART, Walmart didn't have to close them they had a good name for products including DIEHARD

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Chuck Mustari
Reviews 1
2020-06-22 09:27

It is a shame that a company like Sears that at on...

It is a shame that a company like Sears that at one time meant quality, is absolutely falling apart. Their prices are fair and they stand behind their warrantees, but they have absolutely no concept of the meaning of an appointment. I had a 2:00 p.m. appointment for a alignment that I was told will ...

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Anna Brankiewicz
Reviews 1
2020-06-21 10:53

If there was a choice of no stars they would get i...

If there was a choice of no stars they would get it. Awful. If you are in a right mind don't do any type of business with them. They are very very unprofessional and don't take responsibility for the bad service they provide. Trust me and choose somebody else

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Yvette Williams
Reviews 1
2020-05-21 11:27

Sears always encourages customers to buy the w...

Sears always encourages customers to buy the warranty for tires .
So I'm visiting the Chicago Ridge location as my tire indicator light is on. In addition request a tire rotation. Arriving after eight on Saturday Oct 12, 2019. And there not open.
So after my car was taken to to correc...

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Esther Alvarez
Reviews 1
2020-05-07 03:18

Terrible experience bought a Groupon and they didn...

Terrible experience bought a Groupon and they didn't honor it I still had to pay a big difference according to them it didn't matter what your pay on Groupon you still have to pay more because they don't work with their promotions!! Then why do you offer anything thru Groupon?!?! Don't but anything ...

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Tosha Shell
Reviews 1
2020-04-19 14:41

Horrible customer service! They don't answer the p...

Horrible customer service! They don't answer the phone, are very nonchalant and uncaring. The actual mechanic was better at customer service and talking to the customer than the actual people who work in the office. It puts a bad taste in my mouth because I love Sears and want to continue going ther...

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Candace C
Reviews 1
2020-04-03 05:21

I'm starting to experience the same thing others h...

I'm starting to experience the same thing others have been saying. I purchased the Groupon for an alignment. The Sears website says that the alignment check was free. The pictures showing the misalignment was free, however, there would be a charge for an actual physical check. I didn't need pictures...

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T hadi
Reviews 1
2020-03-26 04:22

I work with AAA roadside assistant , I can t cou...

I work with AAA roadside assistant , I can t count how many times I got dispatched to fix or tow a car for a member after his/her car was supposedly FIXED by SEARS @ Chicago Ridge
That fact that anybody who works @ this place call them selfs a Mechanic is absolutely Laughable !! These guys have n...

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Tannika Jones
Reviews 1
2020-03-06 09:52

I only gave them 1 star to write this review. Thi...

I only gave them 1 star to write this review. This place is the worse. I have been waiting a month just to hear from Miguel who has not called me in regards to my missing center pieces from my hub caps on my Lincoln truck. The 1 time I did talk to him is because he just happen to be at the desk thi...

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John Public
Reviews 1
2020-01-15 16:48

No wonder the place is rated 2 stars! (as is every...

No wonder the place is rated 2 stars! (as is every sears auto center in the area) The only thing that saved the deal for me was the customer service provided by Kathy. If you want a problem resolved (which most likely you will have if you do business here) talk to Kathy! She truly cares about the cu...

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Derbyline Stewart
Reviews 1
2020-01-11 13:01

The Auto center... opens later then the hour that ...

The Auto center... opens later then the hour that they're supposed to.. they are over priced.... They don't honor their own unexpired coupons they want to charge you over 400 dollars make it take hours when there is a shop right down the street the charge you$200 cheaper and they do the job within ...

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ilse avina
Reviews 1
2020-01-07 08:48

My parents and myself would go here to get oil cha...

My parents and myself would go here to get oil change and tires but as of today I will no longer go here. On Saturday my father went in for and oil change and they told him there was a wait or 2-3 hrs so we waited. When they finally told us they were going to start to work on it they took another hr...

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