Alicia Rogers

Review of Sears Auto Center

Very shady place. Took my car there to get an alig...

Very shady place. Took my car there to get an alignment on a Groupon that they advertised. They said they had to inspect the car before honoring Groupon. Mind you I had all new suspension parts installed and that is the reason why I needed tobbring in my car for the alignment. The Hispanic and black guy inspected the car and saw all new parts and saw nothing wrong with car but the manager who was a black lady insisted that they take a closer look at the car (already looking suspicious). They put it on the rack and lifted it up and saw that the wheels weren't aligned (okay?). Guy tried to tell us that there was either something wrong with the parts or with installation the parts (starting to scratch my head now). Could not give a definitive answer but told me I would need all new tie rods. Gave me a $800 quote on all new parts (although I had all of those replaced recently for the umpteenth time). I guess they thought we'd just go ahead and pay for it. Told them to print the quote. Didn't really believe what he was saying so I took my car down to Pep Boys on 95th and Pulaski of which they were easily able to align my wheels and get me out on the road safely without the haggle and hassle. Guess they just missed out on good business from us. Beware do not take your car there. Unknowledgeable and dishonest mechanics and management!!!!