I have called three times. I was hit by their insured and the response I get is; its only been one day not sure what you expect. What I expect is a rental car, some understanding and my car to be moved to the location I need it at.
Not really poor to fair - more like downright horrible! My agent switched me from Hanover Ins. last fall, upon renewal, to safety. It's been a nightmare ever since.
It was difficult enough to sign up for the on=line payment and has been a disaster since. It has been difficult every month to pay!...
Great service. Nick and Diane are very professional.
They re so unprofessional and keep transferring you. Can t wait to cancel with them. Only good one I spoke to on the phone was Anisa. She actually explained and helped.
Ive had Safety Insurance for years, never had an issue, but when an accident occurred last month and i went to VIP Center. This VIP center in Danvers took care of everything, i showed up with my truck, and within the hour a shop had come to pick it up, and i was in a rental. Phenomenal service. I hi...
Nick Frenzo and Diane Quinn were wonderful to deal with ..they actually take the term VIP and make you feel like one ! Initially, when my accident occurred, i was furious that this was going to be a giant headache and process, especially as a teacher during my school vacation week- who wants to deal...
Don was a pleasure to work with. The whole process was clear, easy, and seamless. We have used them three times and I will never change car insurance companies. I highly recommend them! Amazing customer service.
Instead of blaming the company, you may want to discuss things with the agency that set up your policy. More often than not people have a bad experience with a carrier because the insurance agent set them up with poor coverage, I know this through experience.
Spoke with Maureen miller form safety claims and she IS NOT PROFESSIONAL AT ALL. The worst Claim rep I've ever worked with. She has just such a bad attitude and does not let you talk. I'm an agent and I would never ever treat my customers like that.
Outstanding VIP Service throughout the process from start to finish by Nick , with administive support by Diane. The claim, the assessment of damage, the arranging of a car rental, the the return of my repaired vehicle was flawless!
Worst insurance to deal with. No one answers and even when you leave a message for them to call you back they never get back at you. so frustrating
All good. Great from start to finish. Very convenient.
THIS COMPANY IS TERRIBLE! I LIVE IN PAIN AND SUFFER HEADACHES EVERYDAY DUE TO ONE OF THEIR DRIVERS REAR ENDING ME FULL FORCE WHILE I WAS AT A COMPLETE STOP! HE WAS TEXTING! THEY CAUSED OVER 2 YRS OF SUFFERING THRU A LAWSUIT TO LEAVE ME IN MAJOR PAIN AND SUFFERING TO SAVE THEMSELVES A FEW DOLLARS! I ...
My car looks brand new! The team at the Danvers office were wonderful- they handled everything and I had my car back very quickly; there were even mints in the cup holder! I sincerely hope my beloved CrossTrak doesn't get in another accident (knock on wood), but I'll go back here if it does!
Local agents suck too omg!
I guess you get what you pay for...
Not sure if it's Safety or the local agency, but over the last few years service is getting worse and worse. The recent billing change to combined accounts has been a nightmare to say the least. Not to mention the fact that no information on this change was ever communicated ahead of time. I stumble...
Friendly, efficient, helpful, and so convenient...overall an excellent experience...thank you Nick and Dianne at the VIP center in Danvers!
Safety is the worst insurance company I have ever to deal with. It is amost a week since the city condemned my condo unit because of mold; and Safety has been giving me run around, not picking up the phones or calling me back when they should. City is now saying the whole 6 unit building may get con...
Bad insurance company, I was with them for over 10 years until my car was hit in the rear, they couldn't help, the insurance adjuster Rose Wullerie showed no concern and was very rude to me. It is expensives as well, compared to many other companies
The VIP service was just that. Nick was wonderful to deal with. He gave me daily updates and the service was exceptional and easy.
Everyone could not be more helpful and nice. My car was a mess - It was towed to the Safety VIP office, and then the Safety VIP service took over. Always got updates on my repair status, calls that ensured me my car was being repaired properly. My 2014 car looks new, could not have been easier, took...
Absolutely had the best and easiest experience with Diane and Nick. Made an uncomfortable and stressful process so incredibly easy especially with 2 small children. Went out of their way to help and updated us of the process along the way. So incredibly thankful for their amazing service.
Awful awful insurance company. They try extremely hard looking for ways to avoid paying/helping you. I was rear ended over a month ago, and all I keep hearing from the safety agents, one by the name of Kyle or a nick, and the other a woman who was extremely rude, "an adjuster will be there the ...
This is my second time using Safety Insurance's VIP service in Newton. The last time was probably 8 years ago and it was a great experience, made even better by the local staff. I was pleased to see that even 8 years later, Mary Ellen Souza, who is the direct interface for the customer, is s...
You guys are the worst. You side with other people's claims than your own customers. You should go out of business. I would never recommend you to anyone. How does someone get hit from behind and still gets blamed for over 50% at fault. Losers can't understand how I'm at fault and I was hit from ou...
Rude rude rude claims adjusters! The accident wasn t my fault, all I needed was clarification on my policy details. My adjuster immediately got defensive and told me he has 400 claims so he doesn t have mine memorized He moaned he didn t have my policy number yet never asked for it, I was trying t...
These people don't pick calls all they do is a hang up.
And telling me how my witnesses aren't corresponding. Like seriously what nonsense is that?? Am still paying insurance even if am not driving . Is suffering the reason why we pay loads of money monthly? My witnesses say they have never receiv...
I was involved in an accident 5 days ago. I have yet to hear from my rep or given anyone at Safety a statement besides the number I called to start the claim. I have left 3 voicemails and no return calls On Friday at 9p I was emailed of my assessment and this morning emailed the check was being mai...
I saved almost $200 by switching to liberty mutual. Safety insurance was really expensive for no reason.
Worst Customer Service Experience! They couldn't even provide my Policy Documents I had requested.
Used the v.i.p., the process was smooth and fast. Staff was professional and helpful. Dropped off my vehicle at safety and the rental company met me there. Filled out the paperwork there and left with my rental. My vehicle was I left there and The body shop took it from there. The repair was seamles...
Diane and Nick in the Danvers location were great. They made the whole process of getting my car appraised, repaired and back to me quick and easy. I expected it to be a nightmare, and they made it a dream. Thanks so much.
Worst Company to deal with!! Alway being put on hold and nothing being resolved.
I have been a customer of Safety Insurance for a long time, since 1999. I have auto & renters with them. I have never ever put in a claim. Today I tried to have my windshield replaced because my current one is very pitted. There is no real damage such as a crack or hole but the attitude I recei...
Worst experience ever! I was the claimant involved with this company. Its been 3 weeks since the incident and here I sit at enterprise and they still don't have any payment information through safety insurance. They are so slow at everything!
If there was a zero i would give it that. here is the run down, plow backed into my car. I repeatedly called the rep, she never picks up (her name is Cheryl) so i leave voicemails for weeks telling her the location of the vehicle my statements etc. She still sends the auditing company to the wrong t...
I had the displeasure of having someone hit my car but I had the pleasure of the worry free attention I received at the Safety Collision Center in Andover Streetin Danvers. I can t think of one thing that they didn t do for me and made the process so worry free. Brought the car in for the estimate, ...
I had total 3 claims with in last 3 months! what a luck! but I am so happy with the VIP claim Braintree service. Diane was always very helpful! my rental car is always available each time I dropped off for repairs! they also did little touchup on my one of car which is outstanding! I highly recomme...
Can anyone in this company tell me how it works for the refund when you paid in full and want to switch to other insurance company in middle? I have asks in emails , they simply reply: "No idea" Worst customer experience ever.
Cheryl Riley called and harassed me even though her client took full responsibility of the accident. Lied about talking to my adjustor, lied about recording the conversation, told me I NEEDED TO ANSWER HER QUESTIONS WHEN I KNEW I DIDN'T. She and awful being, and I'm sorry I'm not sorry for saying it...
Great service at the VIP Claim Center in Danvers, MA. Very happy with the results and the service. Nick and Diane are an asset to the company
Great service at the Braintree VIP center. Had a minor fender bender and John and everyone in Braintree took care of everything. They called me to let me know what was happening every step of the way. A week an 1/2 later I have a better than new car. Simple drop off and easy pick up! No insurance he...
Safety's VIP Center in Danvers was very helpful. Nick Frenzo was very persistent on making sure I received my Total Loss Check and provided me with insightful answers to all my questions!
One of their drivers rear ended me and caused mechanical damage as well as exterior body damage. Because of the extent of the damage the repair period took longer than 30 days which is usually the amount of time insurance will pay for a rental. Well my car took well over 30 days to repair and Safety...
My wife's car was hit and the Safety VIP team took immediate action to accommodate her needs. Excellent customer service and very friendly. Made positive experience out of a bad situation.
This is by far the biggest scam posing as an insurance company I have ever seen. I am a 50 year old male,have been driving since I was 15 licensed since17. I've had insurance my entire adult life,but in another state. This company is charging me as a new driver because they don't want to verify I wa...
I'm very dissatisfied with Safety and will make sure never to use it again. I moved from MA to CT. I talked to a Safety agent about changing coverage to lower my premium for the part of the new insurance cycle until I finalized the new car registration. She said she couldn't change the coverage beca...
Has accident in 2016 and now four years later they are saying I owe money when the accident was a hit and run from another person. Very unprofessional and does not help out clients. I will be cancelling home, personal and auto with them. This is the forth time I had had a problem with the company.
safety is the worst company ever I had commercial policy with them 2 months after the price went up without doing any accident or violations, terrible company.....
Miserable experience! Short of a miracle there is no way you can get in touch with someone on the phone.
A valet smashed up my car, safty insurance is their insurance company and is responsible for the damage. Right now I'm trying to set up a rental car as my car gets fixed. After over 10 call...
Safety offers excellent service and I never have to quibble w/ them. Claims paid justly and fast. Highly recommend.
Recently our daughter's unattended vehicle, which was parked on a city street, was hit by another driver. She obtained a police report (for all the naysayers on Google reviews, it's YOUR responsibility to get a copy of the police report!) and we contacted our insurance agent the next day. The very s...
I went to Vip claim center in danvers and had the pleasure dealing with Nick Frenzo very professional
And accurate and also he knows our time is valuable
Cuz we have a commercial fleet and we defiantly recommend nick frenzo to handle your appraise
5 stars nick
I've been a satisfied customer of Safety for years. Their VIP claims center in Danvers, MA was great. Everyone involved was very friendly and professional and my car was in and out in no time looking better than before I was hit. The regular status updates were helpful and appreciated.
I was rear ended by there insured and it was clearly his fault and yet his ludicrous claim that i backed into him was believed by this dumb ass insurance company...also claims to not speak english which i proved was a lie just like his story...this insurance company is criminal in my opinion..they s...
John Rorke was a pleasure to work with. He handled my claim very quickly and was extremely professional.
I found the VIP service to be very well organized and coordinated. From the time I dropped my car off to the time I picked it up the service was first rate. I would recommend the service to my friends without any hesitation.
Pretty awful. I had a car accident before and my insurance company at the time was all over it and it was resolved in about 1 week with a check.
Stay on the other hand... Took over 1 month and my agent would never pick up her phone - message after message and nothing. I honestly thought she no lo...
If I could give zero stars I would. This is by far the WORST insurance company ever in life! I can't even fully express the frustration and hate I have for this company.
This is what happend when you want cancel a policy with them be careful if you want to open a policy with them:
I want to close my policy with you guys. My new provider already sent the A2 form. My local agent said she receive it but my policy still
open. Im trying to call them and no one answer t...
Nick Frenzo was great! Very professional, friendly, and thorough! He helps us with everything we need and helps us get the most accurate quote to get our vehicles looking and running like new again! Definitely recommend Safety Insurance and their VIP claims center!
Safety insurance has treated me and my family very well! We had severe water damage at my home and as a result had to have my kitchen ripped out and part of my guest room and dining room. Safety sent an adjuster(Dave Griffey) who was polite, thoughtful and thorough. He returned phone calls promptl...
I had a great experience with this company (I was in an accident which was not my fault). Safety insurance was very adequate (I heard stories about other insurances trying to blame people) and paid a fair amount for damages. Thank you!
Safety insurance will make you wish you died in that car accident.
I have never filed an insurance claim before and I am so happy my first time was Safety! I have a home insurance with them. Last year, when my husband and I were traveling, someone stole our possessions. A lot of things were gone including our passports, and money, but more importantly, my husband's...
Sends me Endless bills although -
I ve Never been a customer or even communicated with them.
I believe many would refer to this as -
FRAUD!!!!
Update, have contacted related broker & Safety customer service and a Big Waste of Time!!
I m receiving collection notices from this company and I ve NE...
Very Bad company. I've been trying to get in reach with Pauline reichardt that is dealing with my claim. It's been three days these Ive been trying to get in contact and left a few voice mails to call me back and nothing. This company is trash and WOULDN'T even recommend it to ANYBODY.
I had one of the best costumer service experience s at the Safety Insurance VIP center in Danvers. My car got into a little accident and from the start to finish they really went above and beyond to make everything go smoothly! Nick and Diane were the two that had helped me and they were wonderful ...
The absolute worst company ever existed. If you got hit by someone who had Safety don't waste your time trying to get them to talk to you. They wont! Never answer the phone, never call back. Go through your insurance, save yourself time and nerves. My car is scheduled to go to the shop for a repair ...
Terrible insurance company. When they record your statement they will tell you it looks like it isn't your fault, then you will shortly thereafter receive a check minus your deductible. Guess they forgot they recorded themselves as well.
Oh yeah, police and appraiser said it looked like it wasn...
The service is awesome. Staff are friendly and professional.
Literally the worst insurance company I have ever had. I had to track them down to cancel my insurance after getting sent a $500 cancellation fee because they ignored my new insurance company's cancellation notice that was sent to them. Charged WAY too much for basic insurance and refuses to lower i...
Horrible and unprofessional. I cancelled and they don t want to give me MY MONEY back.
Nick and Diane were so amazing from the Danvers office! I have never been treated like a VIP, but they made me feel so comfortable and taken care of. I received emails everyday to let me know what was going on with my car. It was perfect and the rental car was great!
My experience with Nick and Diane was outstanding. They were professional, supportive and extremely reliable. My experience with both Nick and Diane was top notch. My deepest appreciation and respect. A thousand thank you s.
no discount on insurance because of covid 19 im switching when this is over i have not drove in a month an half other companys giving discount safety does not value there customers
After my accident the communication I received was terrible. At first i was told the car would be repaired and that repairs had started. Only to hear from the BODY SHOP a week later that the car was totaled. Noone from Safety ever contacted me. 45 days later my accident/liability/settlement is still...
I've changed my review from 1 star to 5. I got rear ended by a Safety Insurance customer. For a few weeks it was impossible for me and my insurance rep to get in touch with the Safety person handling the case. We left tons of voicemails and never heard a reply from her. It felt like we were being st...
There is no reason our rates should be as high as they are. We bundle home and auto and my husband and I have perfect driving records, no tickets, no accidents, for like a decade. And the billing fee and service fee to pay online add up to and additional $100 a year. Ridiculous.
I recently switched from Safety Insurances to Geico, which represents other insurance companies. I saved nearly $1,000 on my home and auto policies. However, the main reason I switched was because I was being sent checks on a regular basis from Safety for overpayment. After confirming with my agent...
I've been absolutely destroyed by this insurance company. I was in a small fender bender that caused a scratch to a woman car. She initially demanded $1,000 to fix the issue and had quotes from mechanics to back up that number. I told her to go through insurance. Next thing I know Safety Insurance p...
My Neighbor hit me in the middle of the night, by the next day I had an insurance claim against me saying I hit him. Safety appraised the damage at 5k. It cost me less than 1200 to fix myself. Safety is a scam go somewhere else
I am 100 % pleased with my recent experience filing an auto accident claim at Safety Insurance No. Shore VIP Claims Center. Kate LeFevre and Nick Frenzo went above and beyond to assist me with filing my claim and explaining the repair process. I received a number of email updates and several phone...
I have been with Safety Insurance for 5 years now as combined insurance policy with Safety auto insurance with their home insurance company, Ironside. In that time, I have filed 0 home claims and 3 car claims. The first two were separated by 4 years and were admittedly both wrecks. However, prior to...
While dealing with a claim, my representative reached out only once and I never heard from him again. Numerous straight to voicemail phone calls and emails sent out but nothing in return. After a month, I find out my representative had been promoted and I was given another representative. This was a...
My son's car was totaled and the Safety Insurance process (rent-a-car, adjuster report, car comps, payout) and comps for a replacement cost was outstanding.
Jackie Smith and Deb Penniman made a very stressful situation so comfortable and their responsiveness was amazing. This was a no fault accid...
My car was hit while parked and this company refused to fix a part that was damaged in the accident because it was listed as a wear item so $1,166.59 came out of my pocket to fix said part and that s not including the tax on the rental car that I had to pay as well! This company is a joke and I will...
My mother s car got totaled in an accident and Safety denied us any coverage when we ve been loyal customers for 5+ years with no incidents or even a late payment but offered the other car up to 5000 when his front bumper was dented and the paint on his doors were scratched off. They gave us the run...
The worst insurance company I've ever delt with. Every negative stereotype about insurance companies encompassed into one.
Called 2 days in a row left my claim number phone number and name they never called back. Would definitely never recommend this insurance company to anybody.
One small home owners claim that they did not cover in full and now a nonrenewal notice. Also did not inform me of the nonrenewal 45 days before the policy expires per mass law. I'll be moving both my home owners, rental property and three cars from this company. Very poor service
I recently had the most OUTSTANDING
experience with Safety Insurance VIP Claim Sevice.
My car was parked beside/hit by a wooden farmstand structure that was blown over during a freak microcell thunder storm. There was significant damage to the entire right side.
I placed a call to report the dama...