Ryan Jones

Review of Safety Insurance

I've been absolutely destroyed by this insurance c...

I've been absolutely destroyed by this insurance company. I was in a small fender bender that caused a scratch to a woman car. She initially demanded $1,000 to fix the issue and had quotes from mechanics to back up that number. I told her to go through insurance. Next thing I know Safety Insurance processed the claim for $5,500 which added 4 points and a $1,500 premium increase. That stays with me for 5 years totaling a $7,500 surcharge for an accident that should have fallen under accident forgiveness. Due to COVID courts have been shut down and I have been unable to appeal. Of course Safety Insurance still raises the bill on me every year for some reason or another... They always find a reason to raise your premium. Ultimately I am upset that Safety Insurance failed to recognize blatant insurance fraud. They told me there was damage under the vehicle which is why it cost so much, well I want to know how a scratch to the rear passenger door could have done damage to the "underside" of the vehicle. Customer service has been horrible regarding this issue.