Pleasant pointe

2.7 · 64 reviews
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Lexy Smith
Reviews 1
2020-10-24 21:05

If I could give ZERO stars I would. I have lived a...

If I could give ZERO stars I would. I have lived at MANY RAM properties and honestly after my most recent experience i can say without a doubt that this is the laziest, most apathetic company. I moved into an apartment with my boyfriend who lives at Pointe at Collier Hills recently. He has been ther...

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Dagmara Ragone
Reviews 1
2020-10-23 23:15

Do not walk.. RUN! 40 days after I filed HOA aplli...

Do not walk.. RUN! 40 days after I filed HOA apllication still can t get answer if they completed all documentation. Alexandra Macholl is not answering emails.
They have 30 days to complete application.
2 business days before 30 days period ends I had HOA phone interview and they still were missin...

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Jacob Engel
Reviews 1
2020-10-12 23:44

Throughout my experience as a realtor and in parti...

Throughout my experience as a realtor and in particular working together with both homeowner and condominium associations I have found that there is a underlying partnership that helps both associations and realtors accomplish their goals. Each association has their own set of guidelines and protoco...

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Jennifer Baamonde
Reviews 1
2020-10-12 14:52

Management is a joke. They refuse to accept calls ...

Management is a joke. They refuse to accept calls or respond to emails. My dues are up to date; however they refuse to do what they are supposed to do, like maintain and care for the lawn (which includes dealing with weeds). They hired a company to pressure clean the roofs who broke my window and st...

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Cami
Reviews 1
2020-09-26 09:24

***Please be advised***

***Please be advised***
If you are trying to purchase at Manors 11 or any of the buildings on that land you will NOT find a mortgage company to give you a loan. There s a recreational lease on the property.

First of all I ll give credit where it s due , Leslie was EXTREMELY kind and helpful ever...

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TERRI PRICE
Reviews 1
2020-09-22 23:48

Terrible Very Unprofessional management. HOA discr...

Terrible Very Unprofessional management. HOA discriminates alot! Rude management even when asked by professional service such as news they completely ignored responding. They were not sorry or apologetic at all. HOA discriminated against a nurse during COVID-19. Bad manners and very unprofessional. ...

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luis medina
Reviews 1
2020-09-22 23:47

From the moment I walked in to the minute I finish...

From the moment I walked in to the minute I finished, I encounter nothing but great people willing to help so my case would be properly done and finished.
Leslie and Rose are superstars. I can t thank them enough for such a great help and so much information on how to accomplish what I needed done....

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marie christine pfister
Reviews 1
2020-09-21 20:57

It s interesting how nowadays not many companies a...

It s interesting how nowadays not many companies are truly interested in living up to old time basic business standards. Respect, good manners, professionalism are the basics. No one should take there private problems to work and/or treat their customers as if their business didn t depend on them.
...

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cornell prendergast
Reviews 1
2020-09-08 13:10

Worse management company ever. The attitudes from ...

Worse management company ever. The attitudes from the poorly trained staff leaves tenants & owners dissatisfied on a regular basis. In all honesty they treat me (a resident of Tower club) like a criminal. Calls are never answered timely, you have to call 2 - 3 times to speak with someone who consist...

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Silvia Edery
Reviews 1
2020-08-15 23:19

Point Management has significantly improved custom...

Point Management has significantly improved customer service. My last experience with them has been with the receptionist Diana who left me surprised with her kindness and prompt response to all my questions. Likewise, Rose who kindly answered my call and sent me the documents I was requesting immed...

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Mark wahl
Reviews 1
2020-07-25 21:44

Unfortunately, our association ended up using this...

Unfortunately, our association ended up using this pathetic excuse for a management company. The company does not return calls, and brags about their aggressive management style, which translates to railroading homeowners into using PMG's contractors. They often do this by having private meetings ...

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Patricia Goolgar
Reviews 1
2020-07-20 17:12

I have owned my Home for the past Three years and ...

I have owned my Home for the past Three years and have been dealing with Leslie at the Pointe Management Group since then... can I just say how amazing, professional, empathetic and efficient she is.. Leslie is always pleasant, always willing to research what she may not know and gets back to be qu...

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Ava Alexandrova
Reviews 1
2020-07-19 05:06

They are a joke. The manager for my community, Bil...

They are a joke. The manager for my community, Bill, comes some time in the afternoon, some days. The office does not know when he'd be in. And then their excuse was he had more communities to work with...SO WHAT?! Who cares? Yes, they are that stupid to say it!!!

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Tony Campbell
Reviews 1
2020-07-11 10:00

Pointe Management Group in Delray Beach Florida is...

Pointe Management Group in Delray Beach Florida is the most professional and competant property management group I have ever worked with. I own a condominium in a property they manage and it is always a pleasure dealing with their staff. Julia has assisted me with special assessments, HOA fees, cabl...

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Katrina Jackson
Reviews 1
2020-06-26 08:48

Never return phone calls and when you do speak to ...

Never return phone calls and when you do speak to someone, you have to speak to someone else that handles your property. Called repeatedly and emailed about a explanation of my balance. Not once did anyone return my call. I have never made a late payment since I moved in and just wanted clarificatio...

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Becky C
Reviews 1
2020-06-24 22:55

The worst association management company ever. 1st...

The worst association management company ever. 1st thing when I moved here back in 2015 I had a lady with a man come in front of my house with a sheriff and a few policeman at the moment I was ready to leave after moving in our new bed sets. The lady was claiming it was her house and they just bough...

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Julia Fang
Reviews 1
2020-06-23 11:19

As a new homeowner, I had so many questions to HOA...

As a new homeowner, I had so many questions to HOA.

Fortunately, I have had the wonderful assistance from Alexandra Macholl
who is always able to get an answer back to me with speedy reply. Either it is relating to HOA doc, roof leak repair, or general inquiries, she keeps impressing me not only...

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Jerry Ivey
Reviews 1
2020-06-16 04:21

My experience with Pointe Management has been extr...

My experience with Pointe Management has been extremely good for the past several years. As a Board Member of (2) developments, I felt they always had our association's best interest at heart. I like their honesty and good service. We receive personal attention whenever needed. Eric and his sta...

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Cassie chrysostome
Reviews 1
2020-06-14 01:15

The only reason why they are getting 1 star from m...

The only reason why they are getting 1 star from me is because i cannot give them less.. They are TERRIBLE. THE MOST RACIST, UNORGANIZED , NASTY, UNPROFESSIONAL group of people /thievesi have ever encountered. It has gotten so bad that we are seriously looking into selling our home .

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Rita Bentley
Reviews 1
2020-06-13 02:57

I'm not sure why this group is called "management"...

I'm not sure why this group is called "management", they can't seem to manage anything. They just take your money, and run away from questions and problems. This place is a scam, and a sham. Absolutely disgraceful. Our neighborhood looks like an absolute mess, there's no parking, and they cut down a...

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Vinny Singer
Reviews 1
2020-06-12 23:11

1) You call this company for an inquiry, you will ...

1) You call this company for an inquiry, you will hold FOREVER, until they finally disconnect you, call again and the same thing happens.

2) Clerical mistakes happen but expect it to be the norm for this office.

3) Never hire or deal with this company. The office is a joke. NO customer service...

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Jeanette Morales
Reviews 1
2020-05-25 08:45

EXCELLENT MANAGEMENT SERVICES!!!!!!

EXCELLENT MANAGEMENT SERVICES!!!!!!
Ms.Julia is courteous, very helpful, great customer service. Please don't quit. Thank you for all you do.
I HIGHLY RECOMMEND THEM!!!!.

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Pauline Burke
Reviews 1
2020-05-22 21:52

I needed to speak to someone who was empathetic an...

I needed to speak to someone who was empathetic and also knowledgeable about how to get myself out of the predicament I was in. I dealt with Julia, who did not make me feel like my mistake was an unusual one.
I made TWO double payments to the Management Group. I had so much going on the last few...

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Catalina Plaza
Reviews 1
2020-05-15 15:31

To say that they are incompetent and arrogant woul...

To say that they are incompetent and arrogant would be an understatement. Their "accounting" department cannot read a balance sheet or add and subtract correctly. The owner creates laws as he speaks with a smug gesture. Never seen something like it.

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Robert Young
Reviews 1
2020-05-06 19:42

As a Homeowners Association Group this company rat...

As a Homeowners Association Group this company rates a poor experience. They are slow to respond to individual request for service without waiting for a monthly board of directors meeting. Has a poor understanding as to the requirements of association management. :-(

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Giovanni Hernandez
Reviews 1
2020-04-07 22:50

WORST CUSTOMER SERVICE!!!!!!!!!

WORST CUSTOMER SERVICE!!!!!!!!!
This company needs a negative star.
They do not take responsibility for anything!!
They lost my lease for the second time and expected me to pay for another one, and then took no ownership in doing so!
They are known for only ripping off their tenants!
Please tak...

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Jeff Metcalf
Reviews 1
2020-04-04 08:32

Julia made interacting with PMG a pleasure. I had...

Julia made interacting with PMG a pleasure. I had issues establishing auto bill pay and she walked me through it. Even went the extra mile and navigated her personal banking app to help me locate the location of information I needed (we are both customers of the same bank). Thank you!

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Catherine Crespo
Reviews 1
2020-02-26 06:07

The worst customer service I have ever experienced...

The worst customer service I have ever experienced. The office staff is inefficient, slow to return calls and rude. Look for another company if you are in search of a property management company that knows how to treat its clients.

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tC
Reviews 1
2020-02-25 00:53

Leslie and Noeli need to be fired immediately. The...

Leslie and Noeli need to be fired immediately. The whole staff needs to be fired immediately. They SUCK! They are TRASH! Leslie has a horrible attitude. Noeli sits in the back probably watching Netflix all day. POS place. They will leave your application sitting around for days without doing anythin...

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Patrick Felony
Reviews 1
2020-02-18 01:51

Your office is not open on Saturdays. You all get ...

Your office is not open on Saturdays. You all get to sleep quietly on Saturdays. Quit having the lawn company come on Saturdays at The Enviroment! 7:30am - 12 especially is disrespectful. You should not have any routine work done on any property on the weekends or after regular business hours. That'...

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Henry Hebry
Reviews 1
2020-02-02 18:30

Pointe Management, manages Manors 11 in Lauderhill...

Pointe Management, manages Manors 11 in Lauderhill Florida. When ever I have an issue or questions, it becomes a mission(simple questions take days). When you call the office they transfer you to the person who can answer your questions voice mail. They never call back or answer their e mails. When...

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Ryanryhno Ryanrhyno
Reviews 1
2020-01-23 10:15

This is a horrible group no people skills. Treat m...

This is a horrible group no people skills. Treat me like garbage looking for any reason to send you to their attorney so they can charge more fees. Eric the manage/owner is a complete unproffessional with no class. Dont use this company

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chris royale
Reviews 1
2020-01-19 10:05

I really like how the team at PMG is courteous and...

I really like how the team at PMG is courteous and knowledgeable, especially Leslie Gonzalez. She goes out of her way to contact me to remind me of certain issues and transactions that need to be resolved. When I ask about any issue, she is always quick to research if needed and relay all informat...

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