Jacob Engel

Review of Pleasant pointe

Throughout my experience as a realtor and in parti...

Throughout my experience as a realtor and in particular working together with both homeowner and condominium associations I have found that there is a underlying partnership that helps both associations and realtors accomplish their goals. Each association has their own set of guidelines and protocols and ultimately we are all trying to help our clients or in the association's case their residents.

At times, I have found it difficult for one reason or another to get things accomplished in a timely manner however both sides are always trying to work together towards a resolution. I have been fortunate to say that many of the employees and management have been a great help in many situations where my clients needed help with a solution.

My experience with Pointe Management Group has been utterly disappointing. Speaking with general manager, Evelyn Santiago, left me speechless and extremely disappointed. To say that your protocols are outdated and insufficient would be an understatement. Also, the lack of customer service and intent to help both realtor and resident make me question what your companies values and goals are. I understand that you have many communities to manage and many people that make requests but the manner in which your management handled this particular situation has much to be desired.

I am an optimist at heart and truly believe that this cannot be the experience you are seeking to deliver. During my time as a realtor, I have had to make improvements to better service my clients and I would assume you are also constantly striving to improve your services to acquire new business and retain your current clients. I hope this email finds the right set of eyes for the sake of your company and for all future realtors and residents that are subject to work with the Pointe Management Group.