Helpful explain procedures and fast service.
They were quick to understand my somewhat ridiculous explanation of a growling noise and repaired the problem that day. I have always been treated with respect and courtesy and as an older woman this is much appreciated.
Chris Craft in the service department has always done a great job handling my vehicle service needs. He is honest and does a great job explaining everything. Thanks for the great service.
Mike Wells did a good job of explaining everything to me as we worked through some much needed repairs.
This was my second new vehicle purchase from Olathe Ford and I wouldn t dream of going anywhere else! Corbin Hass and his teammates made the car purchasing experience seamless and smooth. He even came out to my house to help me link my garage door opener, and I live 35 miles away! I will continue to...
My husband and I could not be more pleased with our experience at Olathe Ford Lincoln. Steve Madrigal, salesperson, and Mario, GSM, were most cordial and helpful. They did not pressure us to purchase and answered all of our questions in a forthright manner. Both gentlemen seemed genuinely interes...
Everyone was super nice/professional and timely. The courtesy driver, Rich, was good natured and also had a great sense of humor.
We have worked with John Kennedy for our last two car purchases. He is always warm and welcoming and eager to help us decide on the right vehicle! So easy to work with, you feel like you are a part of his family! See John for your car needs, you won't be disappointed!
I had so much fun buying a new car here. My salesman Joe Stoker was great! Everyone was friendly, happy, upbeat and so excited for me. Joe and I texted before I came to look at cars and picked out the perfect car for me when I saw it I didn't want to look at anything else. He understood how m...
Service advisor Josh Sweeten seriously makes it the most convenient/easy service visits I ve ever dealt with. That s why I drive from North Kansas City to Olathe!
Special ordered a car and the team at Olathe Ford worked closely to help me get it on time. Corbin and Pat were easy to contact and very enthusiastic about my car buying experience. Car was exactly what I wanted and Corbin was very familiar with the features and tech on the car (not very common to...
When I first started browsing through the USAA car-buying service, I didn't really think I could afford a "new" car. I didn't want to trade in my Tahoe but it was a 2004 with 110,000 miles and price of gas was hurting my wallet. I really was merely browsing. My wife and I agreed that if we were to p...
This was one of the best experiences that I have ever had when dropping off my Lincoln for service.
Mike Dyster was my service consultant and he was knowledgeable, accommodating and very friendly.
Rusty was the gentleman who provided "chauffeur" service to get me back to my job site. He was wonde...
Quick Lane was extremely busy but everything was running smooth. Got us in and out in no time for an oil change and tire rotation.
Good car and customer service. I had to call to get an update on status, otherwise 5 stars.
Always friendly service. Gouge a bit on things like filter replacement.
George was very professional. I called the dealership and he was the first salesman that I talked to -- and he handled everything through the ordering to the final sale.
Once the SUV was delivered he did a very good job to explain the various features of the MKC. I may need a refresher course in ...
We found a truck we were interested in on the internet at a good price. The buying experience was great. Jason showed us how all the new electronics worked. (Our first new truck was also purchased from Olathe Ford in 1995. We still own it!) The paper work always takes time, but as we waited we w...
This is the 2nd car I have bought from Olathe Ford Lincoln. The best P & F's, professional, polite, patient, focused, fast, flexible! John John Kennedy is the BEST. Such a great car, wonderful, love it, and the whole process was p-a-i-n-L-e-s-s.
Thank You
To: Mario Washington/Olathe Ford
We have been long time customers at
Olathe Ford. Over the past years we have experienced nothing but professional courtesy in the purchasing process of all our Ford/Lincoln vehicles at your dealership.
This week, my wife and I, purchased a 2017 F-150 King Ranch,...
3rd vehicle I have bought from them. I like these guys, plus the Quality and Assurance of buying a excellent vehicle made by Ford and Owned in this country. I wish more Americans would support American owned auto manufactures. People buying foreign cars these days kills me and do not care about pa...
My two brothers recommended for me to go to Olathe Ford to buy my car and I'm pleased to say I had a great experience at Olathe Ford.I recently bought my new car from Bill Cole. I'm pleased with the service I got from Bill Cole. He was responsive to my needs and answered all of my questions. Also P...
Went there with my son on Saturday and two used car salespeople walked right past us without a word. Not only will I not go back but I'm looking for an F-150 for myself in the next few months...will take my business elsewhere for both vehicles!
Definite 5 Star service. My wife and I had a very pleasant buying experience. We definitely connected with our salesperson Bill Cole (ask for him). He's honest and not pushy at all. Pat Larkin in finance was a delight to work with.
I grade tough and these guys are the best.
Thank you ,Joe Stoker
For all the help you did finding the truck I wanted..Very pleased with Joe and all his help,I'd recommend him to anyone..
Great place to buy a car or take your car for service. We have done both. And would reccommend olathe Ford to everyone
Worst experience ever. I called the parts department 4 time and no one ever answered. Left a voicemail with no return call. Called the Ford dealer in Shawnee and got right though. Reccomend everyone that the parts business to them.
The service writer Craig was very helpful in helping me get all of my recalls looked up and scheduled to be done and both the service writer and the tech were very helpful and got my recalls done in a timely manor
Bill Simms is a great salesman and treated my wife and I very professional
Very professional and customer friendly. I highly recommend them...
1st time for service at the dealer. Everyone was very helpful & friendly. The shuttle service with Rich is a great way to go! Jason was very informative & accommodating.
Always a 5 star service in the quick lube express. Knowledgable service employees who dont try to sell you services you dont need.
I had some window tint done here a few months back while my car was in for warranty work with an engine problem. I was told there was a lifetime warranty on the tint work. They were suppose to do the work while the car was on their lot for several weeks waiting for parts and time for a mechanic to g...
We were very pleased with our experience with the Olathe Ford Personnel. Everyone was exceptionally friendly, so nice and helpful. Not one person tried selling us something we didn't want and we really appreciated that. Everyone bent over backwards finding us the best deal so we could own our 2012 F...
Working with Mark was great! Quick and easy, told me everything I needed to look for as a new car buyer. Informative and in no way pushy. The car is great, just what I needed.
My fiance and I had been looking extensively into getting her a new vehicle and this was the first car deal she has ever done. We had originally gone to another Ford dealer in Overland park but the experience there was so terrible, it nearly had my fiance in tears. I called Sam Washington at Olathe ...
If you re looking to buy a Lincoln I highly recommend Corbin Haas. He is very patient and extremely knowledgeable about all Lincoln models. I like knowing if I need anything that he is always prompt on taking care of his customers. I know now after buying my new Lincoln that, it will not be my last....
Jim says the receptionist went out of her way to make sure I had everything I needed.
Craig was extremely knowledgeable and extremely helpful and attentive. Thank you. Car set up perfectly.
I had a wonderful experience with Olathe Ford. They were all very helpful, from selection of my new car to financing, the whole process was seamless. Thank you Olathe Ford! I will recommend you to any of my friends looking to purchase a new vehicle.
Great Dealership. Friendly employees. Comfortable waiting area.
Bought a 2019 Lincoln MKC today from Brett.
He had brought car to my home in Lee s Summit for a test drive yesterday. I appreciated the effort on his part and he took the time to go over all the bells and whistles on the car. The paperwork process was seamless....very enjoyable experience all a...
Ask for Brian Rector! He was great to work with during our buying process. His unobtrusive, low-key manner really helped lower the stress of a big purchase. Knowledgeable and helpful too!
The service department is very shady. I had a check engine light come on, and took my vehicle in for a diagnosis. They told me I needed a new transmission, to the tune of $5,000. The vehicle drove fine and had no shifting issues. I drove it off the lot and took it to another mechanic for another opi...
Olathe Ford really has a nice sales staff and I was impressed by the easy-going feel I got from my salesman (Corbin Haas). Since my wife and I have been married we have driven the cars we had since our school years. This was our first auto purchase together and Corbin/other staff members made it a g...
Friendly sales and financing staff made purchasing a new car simple and stress free!
Service department did a great job! The part I needed was delivered on time that was promised and issue repaired. Love the team at Olathe Ford!!
We worked with Cary Paul on purchasing are 2018 F-150 and he was truly top-notch. We will recommend him and Olathe Ford to all of are friends and family. They went above and beyond for us to make the car buying process a positive experience.
Had an issue with my 07 f150 shifter cable. Called from motel parking lot at 7am they where able to get me in that morning. Within 2 hours of my arrival my truck was done and back on the road by 10 am. The staff was friendly and helpful with a customer lounge that is comfortable. They offer free co...
Buyer beware! Who knew you had to dig deeper when they advertise a 2017 Explorer as having one owner? We met with sales rep who also told us the car had one owner. Came back a week later to make the deal and the very last document they asked us to sign was a disclosure that this car was a rental car...
I never want to go back to this dealership. It s always one bad thing after the other! I ve yet to have a great experience, my car has been scratched in the service and I never heard back from them about fixing it, not to mention I was sold a lemon car. I tried calling service today Hoping I could t...
I take my 150 in on a regular check up basis, always a good visit. Had front end aligned this weekend. Good service as always but what made me write this review was what happened when I was leaving. Walking away to my truck, Brad Duggins stopped me with a hand shake and a thank you for your serv...
We recently purchased an MKZ. George Taggart was out salesman. By its nature car buying can be an adversarial experience. George ensured that this was not the case. He bargained in good faith and fought for fair trade-in value on our behalf. Our experience with everyone at Olathe Ford Lincoln, espec...
I had a serious car issue arise with an important trip scheduled just 3 days out. I was blown away by the PROMPT, great service I received, and how quickly my car was repaired and returned to me. I will most certainly go back. The service department is absolutely wonderful. I was kept apprised o...
Super helpful staff. Made me feel like family. Now I got my new car
Would give this dealership at 0 star if that was allowed. I found a nice truck on their website, I spent time sending pictures of my vehicle. I had to contact the dealership at all times. Do you have some numbers? Is there something? I contacted once a day, only to be low-balled. Literally $40...
Excellent Service!!!! technicians were very professional & courtesy.
We purchased our vehicle there yesterday and while car buying is never really a fun experience, the staff at Olathe Ford was all very pleasant to deal with. Our salesman was not pushy at all, we were allowed to test drive several vehicles on our own, numbers were all very transparent, and they negot...
Had a very good experience purchasing a pre owned F150, the guys are really great.
Thanks Steve.
Everytime that I use your service department - I am more than delighted!
Purchased vehicle here so I ve had servicing done here as well by default for several years. Service Dept is repeatedly slow and most recently even made mistake in my work order which further delayed my scheduled repairs by over 2 hours. Recommend everyone choose another dealer or facility for your ...
We had a very positive experience buying a used vehicle from here. The staff were very friendly and accommodating.
Lots of new and used vehicles. Service and parts available.
Outstanding service from Jim Cline, Nate, Rob and Jason. Jim not only delivered my car, but then he took my trade back to Ford. He also set up all of the Sirius and cancelled it from my trade. Thanks again, I love our MKX!
Brain did a great job helping us find a vehicle. He was patient while we explored what we really wanted. We did not fill pushed into anything and appreciated his kindness so much! I would buy a car from him again. My husband said that has been the best sales experience he has had.
Carolyn Johnston
I was looking for a specific vehicle and Olathe Ford came through.
It was like it was meant to be, I saw "my" truck in their inventory on line.
When I went to the lot, it was listed as sold, so I wandered the lot, with my excellent sales representative, Scott.
A while later, the sales manag...
Always great service! Mike Wells always takes great care of me.
Thanks to Mark and the entire team at Olathe Ford. They helped us find the right car for us at a great price!
On time repairs of collision damage. Paint matches perfectly.Great Service.
Always friendly and quick! I love that I was able to drop off Sunday and they got it done by Monday afternoon! Especially liked that they brought the car into the garage since it was so cold and wiped down the car.
I purchased my F-150 in 2006 from Olathe Ford. I decided when it was time for my wife to get a new vehicle we would try here again. I was immediately greeted. Not in that "I'm trying to make number" car sales way. The salesman, Brian Rector, showed my wife and I the vehicles we were interested i...
We had an awesome experience working with Corbin Haas while purchasing a 2020 Lincoln Aviator. Corbin was professional, knowledgeable and quick to respond to all of our questions or concerns. The price was great but even better was the purchase process. Thanks Corbin. I m enjoying my Aviator.
I was very pleased with the recent service on my car at Olathe Ford Lincoln. From setting up the appointment and discussing the issues my car had, to the work and follow up on the issues, Josh Sweeten was professional, helpful and patient. I also appreciated the shuttle service.
Amazing Experience! I worked with Thomas Marsman and there was no pressure, no "what can I do to make you sign today" he showed me all my options and treated me with respect. I felt like he was on my team to find a vehicle and when it came to doing the deal it was plain an simple with out any sort o...
Quicklane is awesome. Hardly ever try to sell anything not necessary.
Dropped in & ask how long the wait. We didn't have our Costco coupon, but could access it on line. The service man was happy to accept it. He went over with us the results of our tune up, didn't pressure us to change wipers. He told us about our brakes & said they are wearing, but he didn't recom...
When my husband and I went to buy our new Escape it was just a wonderful experience! We were helped right away and in a timely manner were able to find the best family car for our expanding family! Corbin walked us through all the paperwork and starting process and Pat helped us with the financial a...
The Quick Lane/Service department at Olathe Ford is the best I have been to. Last Saturday morning, they got me in and out in 45 minutes without an appointment and probably 8-10 cars in front of me. Love, love, love the friendly professional service that I receive there. Other Ford dealerships I've ...
Routine service in 2016 f150. They were polite and friendly and finished the service in less time than quoted.
The shop was clean and neat, and they give us a free car wash as well.
Very good overall experience.
I had a lovely experience buying my new car at Olathe ford. Brett Royer helped me with my car buying experience and answered all my questions and checked in with me during the process and after the purchase. Sam in finances worked quickly to get everything set and squared away for me. So happy with ...
Great customer service ... clear explanations of issues and resolutions to consider.
Your service brought me back to buying Ford products! You guys do a great job!
I had my 2008 Ford Escape towed there when I suspected a bad transmission problem because the vehicle was intermittently siezing up on the road and running rough.
Olathe Ford s technicians road-tested my vehicle and indicated they had done some sort of test in the shop that confirmed a failed tra...
My husband and I came in on a Saturday and looked at a 2010 Lincoln MKZ. It was fully loaded and set at a great price. Bill Sims worked really well with us on the features and showing the car. He was not pushing us at all so we felt welcomed. Being a younger married couple we usually get treated dif...
Just took delivery of my new Continental. Salesman Will Mallory was superb. He helped with the purchase order with no pressure whatsoever. Upon delivery he spent over an hour with my wife and me explaining details of operating the car (which I can't remember all) and invited us to call or come by...
Do not do business with this company. They do not stand behind Ford vehicles. If something goes wrong they will tell you they do not own the vehicle and you can call 800 number to complain. Horrible customer service.
The service department was very unprofessional and acted like it was an inconvenience to do a diagnostic on my car. I will never go there again.
My experience was amazing!! The staff made me feel very comfortable and were extremely helpful, knowledgeable, and professional. I knew exactly what to expect because of their great communication via email and phone prior to my appointment. I highly recommend them, it was a once in a lifetime exper...
Windshield replacement with Oil Change and Tire Rotation. Check in was smooth. Received text updates from the shop during the day. Work was done without any hiccups. Would recommend.
Back up camera fixed. Had to finish the uploading process that had not been completed earlier.
Works fine now.
I worked with Steve Madrigal on my purchase of a 2015 Ford Fusion Hybrid Titanium. Steve did an excellent job of guiding me through the purchase and trade in of my previous car (2013 Ford Taurus Limited). After my Ford Fusion arrived at Olathe Ford, Steve made certain that I understood the various...
Quinton was a pleasure to work with. He was very professional and made my wife feel at ease. She has been VERY pleased with her new Lincoln, and watches the weather to ensure she doesn't take it out if there is even a mention of severe weather.
Thank you Quinton for your professionalism. I hop...