Keith Hustedde

Review of Olathe Ford LINCOLN

I had some window tint done here a few months back...

I had some window tint done here a few months back while my car was in for warranty work with an engine problem. I was told there was a lifetime warranty on the tint work. They were suppose to do the work while the car was on their lot for several weeks waiting for parts and time for a mechanic to get to it. That didn't happen. The day I was told to pick the car up I asked about the tint and they said, oh that wasn't done, we will get that done and have it ready the next day. Boy was that a mistake. They must have rushed the job or something because I noticed it was starting to bubble up about a month later. This caused me to start looking closer at the job that was done. On top of the bubbles I noticed there was debris between the glass and the tint. After this covid scare let up a little I called Olathe Ford with no response. I've called them 5 times in the last 2 weeks and have left 4 messages with no return calls. The receptionist will only connect me to voicemails. What good is a warranty if they won't take the time to take or return phone calls to check in on their customers. They charged me a lot of money and have given very minimal service in return. I didn't want to leave a public review, but felt I have no other choice. I will update if I ever get this resolved.

Edit: They finally called me to schedule this repair after I left this review. No apology was offered, no one mentioned that they were ignoring my attempts to get this resolved. When I dropped the car off for the scheduled day and time, they acted like they had no clue I was coming. After 15 min or so they finally agreed to take my keys and said they'd figure it out. I was told my car would be there a few hours. They had it for 12 hours. It was not ready until 7pm that evening. When I went to pick it up the driver's side window was covered in some kind of grease or something and the tint was filled with even more bubbles than before. Corbin took it and washed it for me, which was nice. Corbin told me the bubbles would go away as the tint dried. Well. That didn't happen my back window is worse than the first time now. I wish I could include pictures here because it's horrible.