David W

Review of Olathe Ford LINCOLN

I had my 2008 Ford Escape towed there when I suspe...

I had my 2008 Ford Escape towed there when I suspected a bad transmission problem because the vehicle was intermittently siezing up on the road and running rough.

Olathe Ford s technicians road-tested my vehicle and indicated they had done some sort of test in the shop that confirmed a failed transmission pump. Recommendation? New transmission.

I have an aftermarket warranty that specified that if the diagnosis were confirmed upon a tear out of the transmission, it would have required a replacement with a used transmission. Jason indicated Olathe Ford s policy forbade them from doing that, so I had the vehicle moved down the street to Olathe Transmission.

Olathe Transmission determined the problem was actually collapsed brake hoses that prevented fluid from reaching the brakes properly. This was causing the brakes to seize up and cause the problem. This shop that makes their money on transmission work determined there was nothing wrong with the transmission. Cost to replace the brake hoses was a mere $283 instead of the several thousand a transmission replacement would have been. I am back on the road and my vehicle is running great.

Olathe Ford badly misdiagnosed the problem. However, I am satisfied by their follow through to make the situation right. I have a little more confidence now in them than I did even a few hours ago.