North County Gmc

4 · 283 reviews
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BRENTON WHITAKER
Reviews 1
2020-12-24 03:38

Do not buy or get service from this dealership per...

Do not buy or get service from this dealership period.i bought 2 used vehicles from this dealership both had major problems.gmc $7200.00 for new motor at 76,000 miles.warrant didn't cover because it 5 yrs or 100,000 miles..wife's used tundra had needed over 3600.00 in repairs.we maintenance or vehic...

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Juanita Hawkins
Reviews 1
2020-12-22 10:56

Todd Rogers was very courteous and helpful answeri...

Todd Rogers was very courteous and helpful answering my various questions. Because of the delay in the part that was on recall, he supplied me with "wheels" as this was over the Christmas and NewYears Holiday. This was a busy time for us all and I was so appreciate that I was able to attend all the...

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Lisa Sprauge
Reviews 1
2020-12-21 09:30

Never thought I would say this about taking a car ...

Never thought I would say this about taking a car to a dealership but its true. The level of service I receive from Jeremy at North County Buick is just great. I have a older cadillac and you would think the way Jeremy treats me and the vehicle that it was a brand new car I just bought there. He is ...

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John Riess
Reviews 1
2020-12-17 19:06

November 9, 2017: Had a 2007 Cadillac Escalade an...

November 9, 2017: Had a 2007 Cadillac Escalade and on our way to San Diego on business the 'light' came on that said "Low Oil Pressure - Shut Down Vehicle". Did just that. Waited 20 minutes later turned car on and went directly to North County Buick GMC. NEVER had this light go on. Went into se...

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Scott Cohen
Reviews 1
2020-12-17 00:12

I made the mistake of purchasing a GMC 3500 Denali...

I made the mistake of purchasing a GMC 3500 Denali Dually from a car dealership that has turned out to be incapable of properly servicing the vehicle (truck) they sold me. On my most recent visit they called me to tell me that my brakes need replacing and my rotors have hotspots and neither was tru...

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Michael Cirolia
Reviews 1
2020-12-16 18:00

NC GMC is by far the best dealership in SD County....

NC GMC is by far the best dealership in SD County.
The service department is filled with folks who care about what they do.
I have worked with them for over 25 years. A special shout out to Jeremy Powell who always goes above and beyond.

MC

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Tamara Thompson
Reviews 1
2020-12-15 11:07

Unfortunately, what was a good experience quickly ...

Unfortunately, what was a good experience quickly turned sour. Monica was great to work with before and during buying... but the second you sign the papers- she s done. She left me with a 1/4 tank of gas after spending a LOT of money on a car... to drive 100 miles home to LA with 2 kids in the eveni...

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Edward Theodore
Reviews 1
2020-12-14 11:55

Great! Tried to order a part at a nearby dealer bu...

Great! Tried to order a part at a nearby dealer but they refused without me making a special trip. Called north county Buick, they ordered the part without a second thought, came in two days later to pick it up and pay no problem. Thanks Chuck and the rest of the parts dept.

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Ron Flaherty
Reviews 1
2020-12-13 03:01

I bought a brand new 2012 Acadia. Less than a wee...

I bought a brand new 2012 Acadia. Less than a week after I brought it home my navigation system failed. I did some research and found out that this had been a recurring problem with the GMC vehicles. I took my vehicle in for an oil change and to have my navigation system repaired. I sat around t...

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Joe Castillo
Reviews 1
2020-12-10 17:29

I recently had to visit this dealer due to a recal...

I recently had to visit this dealer due to a recall that was issued on 2014 sierra's. The service attendant (Brian) was extremely rude and has no people skills what so ever. A job that was to take 2 hours turned into 6 hours . Last time i purchase a vehicle from this place let alone take the vehicl...

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Jerry Markus
Reviews 1
2020-12-06 15:13

Larry is a great service writer and has been very ...

Larry is a great service writer and has been very helpful. Unfortunately we've had to take our 2008 Enclave to the shop 4 or 5 times between the middle of June and early November for check engine light. This has not instilled much confidence in the technician/auto-mechanics at the location.

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Sassan Chakamian
Reviews 1
2020-12-02 09:36

The worst car buyinh and service experience. I tes...

The worst car buyinh and service experience. I test drove a Cadillac SRX and the salesman followed up with phone and email. We agreed on the price and terms but when I went back to purchase the deal changed! Sales Manager told me that salesman shouldn't have made the offer. I ended up going to Tust...

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Sophia Zengel
Reviews 1
2020-12-02 01:10

This dealership was quick to sell an additional pr...

This dealership was quick to sell an additional protection plan when I purchased it last October but has not responded to any of my phone calls to cancel the plan and receive a refund due to trading the vehicle in. I am extremely dissatisfied with this lack of response and professionalism from their...

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Isaac Nye
Reviews 1
2020-11-27 20:28

I just purchased my 2019 GMC Sierra Denali and cou...

I just purchased my 2019 GMC Sierra Denali and couldn't be happier! I had 3 due bills in my purchase where they powder coated the rims from chrome to black chrome, installed a carbon fiber Tonneau cover, and outfitted the whole truck with weather tech floor liners. The service was on fabulous! They ...

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Geno Prida
Reviews 1
2020-11-24 12:48

I bought a 2006 GMC 2500HD back in 2006. Have alwa...

I bought a 2006 GMC 2500HD back in 2006. Have always used their service department and have had great results. When it was time to buy a new truck, I went back to North County GMC. A couple of weeks of emailing their internet sales and a couple of test drives, I drove away with a 2016 GMC 2500HD. Th...

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Jack Angstadt
Reviews 1
2020-11-21 01:32

Stay or you will be sorry...they will ultimately t...

Stay or you will be sorry...they will ultimately take all the joy out of the car buying experience or service...there finance dept. is particularly manipulative with the truth...while friendly to your face you will be certain to feel a sharp pain in your posterior...

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Abel Caballero
Reviews 1
2020-11-20 09:28

Larry at Service Dept. provides what many firms la...

Larry at Service Dept. provides what many firms lack today and that is Excellent and Professional Old Fashioned Customer Service. He has helped me tremendously every time I take my vehicle in for maintenance. Without a doubt in my mind, Larry is an extremely valuable asset. All I can say is thank yo...

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T Howard
Reviews 1
2020-11-12 05:08

Great service department. Jeremy is the best (I'm ...

Great service department. Jeremy is the best (I'm sure the other service managers are great, too). Everyone (parts, rental, service) are helpful and courteous. Jeremy always offered a vehicle for my use while repairs and maintenance work was being done. I love how the newer Denali vehicles are nearb...

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Mechele Cook
Reviews 1
2020-11-02 20:36

Jeremy in Service is my go to guy, he is great! A...

Jeremy in Service is my go to guy, he is great! All the guys in service are friendly and nice to talk to. I love that I can get work done at the computer station while I wait. North County Cadillac has been good to me!. Debbie in Sales is Awesome to work with as well!

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eli ben
Reviews 1
2020-10-25 04:33

One start is to much for them .

One start is to much for them .
They delivered brand new car with damage see pics .
And they want to fix insted of replace it with a new car .
Another lawsuit for them :)

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Esther Kim
Reviews 1
2020-10-24 13:09

I always hate writing these bad reviews, but I wou...

I always hate writing these bad reviews, but I would be doing you all a disservice if I didn't tell you my ordeal with North County. My husband and I went in to trade in a my new vehicle just to lower our car payments. We were in no hurry, but was interested in getting rid of car payments. I was re...

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Logan Fiedler
Reviews 1
2020-10-22 02:12

I was in the market for a full size truck (GMC, Ch...

I was in the market for a full size truck (GMC, Chevy or Ford). This would be my first truck so I went to several dealerships, test drove every truck several times before I settled on a GMC Sierra 1500 4x4. I spoke to several sales people (from different dealerships) and Randy Hanslik at North Count...

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Adam Paris
Reviews 1
2020-10-21 07:40

Terrible got scammed on buying a warranty

Terrible got scammed on buying a warranty
I would do zero starts if possible from the start they are scammers i bought the extra warranty More than 4 grand every time I have called they have had some exclusion on that not being covered was sold bumper to bumper warranty Melanie was the original sal...

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Melissa Edwards
Reviews 1
2020-10-15 14:14

When I bought my new GMC Sierra SLT E-Assist from ...

When I bought my new GMC Sierra SLT E-Assist from North County GMC about a year ago, I must say that I was very impressed with the entire crew in the sales department. They were very professional and there were no shady used car salesmen tactics utilized. It was a really good experience! However, a...

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Beth Carlson
Reviews 1
2020-10-14 09:34

In sales, I was told whatever I wanted to hear. In...

In sales, I was told whatever I wanted to hear. In finance, my dmv refund check had my name AND someone else (they had no idea how that happened) and in service I was promised repeatedly for something that never happened. I emailed the gm two months ago and never received a reply. At least I love my...

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Matt Mattia
Reviews 1
2020-10-01 22:27

I was looking for GMC Acadia for wife so I emailed...

I was looking for GMC Acadia for wife so I emailed North county GMC and Melanie Walsh found the car I was looking for and Got the right price that same day. It was easy dealing with her and she made the experience very easy thanks Melanie.

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Danny Beltran
Reviews 1
2020-09-26 01:56

I was looking around for a great deal on a three r...

I was looking around for a great deal on a three row SUV and decided to check out the Enclave since it had been redesigned and looked appealing to me. Drove over and was Greeted by Nick. I advised him what I was trying to accomplish he said no problem My manager Joe will work with you. Went in spoke...

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Kurt Walker
Reviews 1
2020-09-22 19:46

The best purchase of a vehicle in all my years of ...

The best purchase of a vehicle in all my years of buying cars. This definitely a class act from the top down. Very impressed! The salesman was Cornelius Donahue and was very knowledgeable and low-pressure.
The Manager on duty was Drew Doran and was great guy and made everything fast and simple. I w...

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Dave Lane
Reviews 1
2020-09-21 12:50

I had an overall good experience with the repair o...

I had an overall good experience with the repair of my 2011 GMC truck at North County GMC. A month earlier, a serious mechanical failure while enroute to Las Vegas sidelined my truck at another GMC dealership for 7 weeks and this was not a good experience. Due to this situation, I can say from expe...

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chtoya dobbins
Reviews 1
2020-09-21 07:47

Thank you GMC Escondido for reminding me why you n...

Thank you GMC Escondido for reminding me why you never want to go back to the dealer to have your car looked at. My experience or lack there of has made me completely rethink my decision to buy my second car from GMC.

Called in Friday afternoon and spoke with Todd (service manager I believe). I t...

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Chris Diven
Reviews 1
2020-09-16 04:04

Just go up to Paradise GMC in Temecula, trust me. ...

Just go up to Paradise GMC in Temecula, trust me. My problem is I bought my truck at North County and have to go here because of some aftermarket work they did on the truck before I bought it. I've had the same issue for 20k miles and they just blame me for buying the truck. I have been told to ro...

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Jessica Gardner
Reviews 1
2020-09-14 19:36

The service department was terrible. Brian and the...

The service department was terrible. Brian and the other guy were extremely rude.Took them over 2 hours to do a simple oil change. They scheduled an appointment for 11:30am and when we showed up, we were told everyone goes to lunch at 12pm so they would not even start on my car until 1pm. Came back...

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Saul Villagomez
Reviews 1
2020-09-13 20:03

Service department folks are always professional a...

Service department folks are always professional and courteous.
Jeremy Powell is our go to guy.
Thank you Tom Ryan (Service Department
Manager ) for orchestrating and managing such a awesome group of folks.
Respectfully
Saul n Christine Villagomez
Ramona ca

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Lizzy Wenger
Reviews 1
2020-09-13 06:44

If I could stop getting an email telling me to rat...

If I could stop getting an email telling me to rate my experience every 5,000 mile oil change I'd give it 5 stars. Jeremy has taken care of my Acadia's oil change ever since we bought the vehicle and does a professional job. Most of the service guys don't greet you when you enter the service area bu...

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Victoria Tailanian
Reviews 1
2020-09-10 10:28

The experience here is unlike anything I could hav...

The experience here is unlike anything I could have expected, they advertise a car on their website for a certain model at a certain price, they run you credit they draw up the contract let you drive 2hours, just so when you get there they are giving you a different car even do the vin# and stock ar...

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Lino Sanz
Reviews 1
2020-09-04 02:29

facility

facility
it was clean and well keep for the most part.
reception
it was not the best, she act like she don't care about us, she never acknowledged us at all, then some sales personal came and said greeted us.
sales personal
he was very inform, and show me few trucks, didn't have what i was look...

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Maggie Flores
Reviews 1
2020-09-02 10:41

I love the service that I get every time I need an...

I love the service that I get every time I need anything done to my car. My go to guy is Jeremy in the service department, The customer service from all the staff is what I like but mostly they get the job done!
Thank you North County BUICK CADILLAC GMC Dealer

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Kevin Shaffer
Reviews 1
2020-08-26 11:01

Seems to me when I try to relay an issue in having...

Seems to me when I try to relay an issue in having with my brand new vehicle, that I am not being believed. The MULTIPLE problems I've had with this vehicle makes me regret going back to Buick at all. And the service area of the dealer is cramped, crowded, loud, unorganized, and just plain horrible....

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Alvin De La Rosa
Reviews 1
2020-08-23 01:37

I attempted to purchase a new vehicle from this de...

I attempted to purchase a new vehicle from this dealership today, salesman was cool, no issues with him...however, when I attempted to get a price for my trade-in, the manager refused to give me a quote because I didn t want to discuss what monthly payment I was comfortable with... I tried to explai...

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Rick Imber
Reviews 1
2020-08-15 09:37

My brand new, 2018 GMC 3500 Sierra All Terrain tru...

My brand new, 2018 GMC 3500 Sierra All Terrain truck has a problem with the headlights. They flicker on/off while driving down any dirt road (which I do all the time). GMCs official response: This is a normal operation of HID headlights, and does not pose any risk at all. UNACCEPTABLE!!!!!

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Park Frankel
Reviews 1
2020-08-13 09:51

I believe in giving credit where credit is due. I ...

I believe in giving credit where credit is due. I will also say that I have a hard time making the time for these surveys but I'll revert to my earlier statement and outline my experience. My initial experience with the dealership was the purchase of my '08 GMC 2500HD which was positive the whole wa...

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Taylor E.
Reviews 1
2020-08-13 02:05

Come on Google, why did you force me to even give ...

Come on Google, why did you force me to even give them 1 star? 0 can't be an option?
Worst service center ever in all of my experience in owning a car. EVER!!!! The sales side was so bad that I ended up not even buying from them, I bought from someone else so I'm not really able to say much on th...

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Doug Ford
Reviews 1
2020-08-11 00:06

I recently contacted their Internet & Fleet Sales ...

I recently contacted their Internet & Fleet Sales department looking for information.
While at work, I don't take phone calls but I will email.

The sales person, Sheila Hays, was "assisting" me.

I provided a lot of the information she would want to know about my current vehicle and situation....

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carlo jimenez
Reviews 1
2020-08-10 07:07

I bought a vehicle at north county Buick gmc with ...

I bought a vehicle at north county Buick gmc with the help of the internet sales team.

The good
They were able to locate a particular configuration and color I wanted at a great price! Unfortunately, it was at another dealership. Do your homework ($11k off msrp without all the applicable rebat...

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