Melissa Edwards

Review of North County Gmc

When I bought my new GMC Sierra SLT E-Assist from ...

When I bought my new GMC Sierra SLT E-Assist from North County GMC about a year ago, I must say that I was very impressed with the entire crew in the sales department. They were very professional and there were no shady used car salesmen tactics utilized. It was a really good experience! However, after a few months of owning the Sierra, it became very apparent that the E-Assist model I purchased has some major, major problems when it comes to the engine shut-off mode and the V4 mode. Both of those features cause the transmission and the rear-end to slam into gear occasionally, as if the rear-end were about to fall out; it usually does this when you're coming up to a stop light and the light turns green before you stop and then you accelerate. The E-Assist model also has a major hesitation problem when you're taking off; it pauses for about two seconds when you try to accelerate even though the gas pedal is pressed down. As far as trying to get these problems repaired goes, North County GMC's Service Department has failed up to this point. For the longest time I brought my truck to Hector in service and he would merely say the problem was just a characteristic of the E-Assist model, which is ridiculous! In fact, I am shocked the truck hasn't been recalled for these two issues. Recently, I brought my truck in for general service, and I requested they take a look at the ongoing problems I mentioned above. This time Todd Rogers helped me. To his credit, Todd actually tried to fix the problem instead of giving me the same old "characteristic" excuse Hector would always say. Todd claimed they did some reprograming to the vehicle. Although I could tell the truck is driving a little differently (more jerky and less V4 mode), it still did not fix the problem. For such a beautiful truck, I am amazed at how jerky it feels, or how it fails to accelerate for a second or two when you push the gas pedal down. At this point, I really don't know what to do. I have tried to get these problems fixed through North County GMC for over a year now, with failed results. If I could trade my truck in tomorrow for a different model without being upside down on the loan, I would do it in a heart beat.