modregohogar

I made an order, it came incomplete, I called the phone most of the time they hang you up, the others tell me that it sends an email and that they will answer me. answer I don't know what to do anymore they are very little serious

Very large there is everything you need, hardware, gardening, household items and what you need to work

I have asked for a can of paint and they have sent it to me without wrapping up the very shabby ones, after charging me almost five euros of postage.
(The photo shows the dent)

Personalized attention, some cracks, even though I had a problem with a device that did not know how it was going and I have had to eat it with potatoes.

On 05/11/20 I made an order for 9 m2 of a vertical garden, today 05/19/20 I do not know anything about it, although if I paid for it, I wrote an email to customer service and I have not yet received a response , I understand and understand that the order does not arrive on time due to the circumstances we went through but they should be a little more professional. Today I will call to see if I am lucky and they will catch me.

A very complete site of hardware and household items

I bought an excellent online makita chopper hammer in everything, delivery time, makina state, great. I recommend it

It is the first time that I buy here and it is very risky as it is a set of dishes. To say that it has been perfect for me and very well wrapped. The dishes are beautiful! Thank you very much! I will definitely buy here again.

I have made an order online, the cheapest price I found on the net. I ordered it to pick up in store and in 24 hours in my hands

Not tracing it.
I placed an order on July 5 of a product, which is supposed to be delivered between 24-48 hours. Days went by and I received nothing. I had to get in touch with them to know what was happening and they only knew how to say that they had technical problems and that I would receive it on that day. Such a day arrived but nothing was known about the product. I wrote them again and they told me again that I would receive it every day. Same as the previous time the day x arrived, but the product did not. I imagine it would be because they had no stock, but at least they say so and you know how to stick to it. The case is that in the end I told them to cancel the order and make the refund of the amount previously charged, which they did the day after writing them.
Personally I will continue to buy on Amazon as I have always done, that with them, at least, it will be true when I will receive the product.

The package arrived in perfect condition, the purchase was easy and of course the cart is perfectly adapted to what we need. I will definitely recommend Modrego home

I made an order 3 days ago and I don't see that they sent it, they don't answer the phone or anything

bad experience, they send me a product that I have not chosen. I make the claim and after many days of waiting they call me, and they do not propose any change of product (claiming that the supplier has replaced the product, which is of different characteristics), the only thing they are trying to do is not to return the product.

The shipment and delivery date were accurately met. Great service.

"The hardware store in the neighborhood" to which you should only go when for reasons X you can not move and really urges you, since the option offered to you when entering through the door is a bunch of incompetent and "find out"

AWFUL attention. I think it could even be a fraud and he asked me to report it. 3 days ago I placed the order, the payment was confirmed to me the first day and it was no longer known. They do not respond to my emails, nor to the messages that I send through the order.

You will find what you need related to the home. Professional and close service

Despite the shipping costs, good final price. The shipment arrived very fast, well packed and without knocks. 100% recommended

Whenever I went there I found what I needed, so far so good. But there are a few addicts who are deeply disliked, and the other day it seems to me that it touched me the worst; a guy with a grotesque hairstyle who almost barked. I m sorry if you don t like your job, boy, but don t pay for it with customers, who will then complain that people buy everything online! From now on I will go to the Horta hardware store.

I have purchased through the web but I have needed telephone attention for an error in it. attention and immediate solution. The order has arrived earlier than planned and in perfect condition. Good price, total satisfaction.

Very good, good information, fast shipping, is what you should expect from an online company.

They have almost everything and if it is not, they ask for it.

a pretty good experience although at the beginning a little iffy because I didn't know but everything very fast quite advisable

Good treatment of the staff on the phone. Fast and hassle free shipping

Very bad experience does not advise you at all they say 3 days shipping and it takes 22 days I arrive broken the package does not answer neither calls nor telephone a disaster

Excellent treatment, super fast solutions and high quality inexpensive products. Thank you!!

They make everything very easy. Once the purchase is made, you are informed at all times of where your order is and what day you will receive it. The delivery occurred earlier than planned. It is the first time that I buy from Modregohogar and the experience has been very good.

A large hidden area in a neighborhood street. They are up to date and have a large assortment of pastry products, in addition to organizing very interesting cooking workshops. Quality products and friendly and professional treatment, highly recommended.

Nefarious purchase in this store. Firstly we had a problem with the payment gateway, they did not register the order and we had to do it again.

On the other hand, customer service is embarrassing. I have had a problem with the delivery of my order and they have not been able to solve it themselves; If not, I had to solve it myself with the courier company. It is incredible that the delivery person delivers to another address and the customer has to find the solution.

There are companies that should not jump online if they are not capable of providing customer service and managing incidents. The online customer comes first, of course we will not buy from this company again. A SHAME and the web ... leaves a lot to be desired at the level of trust, UX and design ... ZERO CONFIDENCE!

It is the first time I buy them online and very happy with them. I ordered two cans of a product that when I received one of them had spilled part of the liquid. I got in touch and on the third day they sent me another one. For my part I recommend it 100%

Mr. Rafael, you speak for your opinion, not that of others. I wanted to buy a product with a surcharge of 6 eruos for transportation, and if I pick it up myself in store they charge me 3 euros, I mean ... why? Moving to the same store, I will be charged 3 euros for what ?, unusual, never seen, painful, greetings.

I give a star because I still do not know anything about my order already paid for more than 10 days I do not know who is behind your website but I am sure it will be the same one who picks up the phone that leaves you on hold while I listen to her typing the computer and is Then you talk to him about charrete and I don't know what makes me hear myself and suddenly I can't hear anything and I call again and there is no number if you don't have my order I want my money back or my last option is to show up in Barcelona in Your hardware store and I do not say more ... Do something now

I paid a shipment 48/72 hours and the transport company lost it. After two weeks of claims, they send me a replacement but they refuse to refund the shipping costs; what's more, they don't even answer me when I write to them.

You want to support small businesses against the distribution giants, but there are places like Modrego that do not measure up to the excellence with which they must compete with them.

Very professional, the quality of the product as well as the 100% recommended delivery, delivery on time, as well as the monitoring of the merchandise through the logistics company in time and time, necessary to be able to manage our time without being pending, the carrier I took it home and I was not obliged very attentive, I will buy again in this store has given me guarantees, thank you

As in several occasions that I buy in this hardware store, always fast, easy to find the products, and a very reasonable price.

I must say that I made an order and then I saw the reviews (it is done backwards ) that everything must be said, they are not very good. But in my case, I can only give 5 stars. Price of the ordered products and shipping costs, according to the rest of the market, is fine. The products have been good and the shipping time, marked by the web. Satisfied with the purchase.

Good service, a wide variety of products and adjusted prices

You always find what you need, and if not, they bring it to you.

They have everything you need but very expensive and you have to fight to get a refund. Pessimistic attention, I do not return anymore

We've been working with you for years ... The best service without a doubt!

I was going to make a purchase of a 42 product with free shipping and when I put it in the basket they added 6 shipping, I write and answer that they have already solved it and to my surprise when I start to buy it the product is now worth 48 with free shipping. I write them saying that if they realized, they read it and I didn't know more about them. They wanted to take me for a fool? They could have turned their faces with some excuse but they don't even bother

Very bad after-sale deal. I received a defective item and did not want to know anything about it. They say that 24 hours have passed since the order was received.

The people are not friendly, they have no desire to help you; Online order takes a lot even if you ask for the collection in the store, although on the website it says they deliver in 24-48 hours, I doubt that much ..

I ordered a set of dishes, one of the broken pieces has arrived. After several emails I still do not receive a response to replace the part, a month has passed.

The customer service leaves a lot to be desired and clearly there is a problem with the packaging of the merchandise.

Bad experience, the truth would not recommend them to anyone and of course I would not repeat with them

After a few months of use the glass of the wood stove is splintering, report of the incident 3 or 4 phone calls, they say that the house is not responsible but that they will try and call me shortly, three weeks later I am still waiting Pathetic

Managers should treat employees with more affection because employees, fearing bosses, treat clients badly. I had ordered some pots online. To pick up the package, talk to a lady who works at the store. He told me to go to the boys to ask for the package. I went, I signed the paper, they brought my package and I brought it. When leaving in the reception of lady stop, to look at the cell and same lady right away I call the boys to ask if they made the exit of an online order. I said yes, sign the papers. He did not listen to me. I told him that if the package came from the store, how would I enter the store and steal it? No way. Sigiuo talking, without an answer to me. In front of other clients, I treat another client like that. We'll see! The package is huge, and comes from stock and is received with signature and ID. How am I going to steal it? And she being a worker, as she does not know that it is impossible for me to take her from the warehouse? Having all that, let's say you're disrespectfully careful, even though you can treat your client like a thief on top of the whole store? Make it more hidden, right? I'm all calm there, I left the store, paid to be humiliated. It has been nothing pleasant. If you have 'fame', you must educate your workers, not scare them in such a way that they are constantly acting scared and talking about it to customers. Same lady all the time was: "I take off the middle ladder. go to the managers! ", to another client" give me your bag, lady, go tell the bosses something. It's not for me, it's for the boss. "Super bad! The stars that I give only for The boy redhead who treated me well. Store should have XL bags since it is a hardware store. But they did not have. Then boy opened a hole in the box so I can get it right.

Product received with tare / defect, after having paid 6 postage it had to have been verified before sending it. I won't buy again, they don't guarantee me confidence

I placed an order on May 7, although it took 1 week to process, the shipment arrived in one day. It is true that it is difficult to communicate with them by phone but it is understandable that in these times online purchases have multiplied and do not arrive as quickly as they would like.
After making the purchase I saw the Google reviews with many negative comments, but my experience was good, except for the uncertainty. I recommend them!

It is the most complete neighborhood hardware store I have ever encountered in Barcelona, especially in building material. They always have everything you need. In addition to some time they also have online sales (articles with prices usually lower than in the store). If you ask when paying, they usually have half-hour vouchers for parking on the market.

I was pleasantly surprised to find hardware products at a reasonable price compared to others. There is practically everything and they have staff who know what they sell. The treatment is correct.

Very good attention. Highly qualified staff They explain any doubts you have and not only look that you buy them. If you have a problem, they try to help you.

Half a month later I was informed after many unanswered messages that the order would take at least another half month to arrive. 48 or 72 hour time frame is a scam. I say they return the money and they don't answer ...

Good afternoon, I have placed an order for the first time, online, one of the articles did not have it and they notified me via email, it seemed like a detail, the other articles arrived quickly and everything was perfect, grateful for such good attention!

Undesirable site, DO NOT BUY. If you have any problems, they do not return the money. That happened to me. I bought a paraffin stove on the 7th I received it on the 11th I did the paperwork to return it, I return the stove and they tell me that it is had used. of course to know if it works you have to start it if it does not work or works badly you have to return it. and they tell me not to refund my money. the stove smells like gas or has a problem or I don't like the way it smells can be dangerous. They tell me it's my fault all the stoves smell, and I had to know that. Its return rules state that the product will be returned in perfect condition, which is how it was. But it was tested and it was on for a total of not 1 hour because it smells like paraffin, a bad thing. Although the use is allowed, they also put in the rules that they have. It also states in the rules that I can return it without the need for any justification. and then they tell me they don't give me my money back. Tomorrow I denounce the song. And today why I could not and OMIC also and OCU. I have all the time in the world to report them. I hope this helps someone. WARNING ............ answer to your statement. It did not have kerosene nor was it used in 3 days that I had it at home, I did not have time to do anything else to try it. and that it was with kerosene lie rather it is not true. apologies for not returning the money, read your rules that I think you do not know

Spectacular, more than 30 years of customer service, very good prices!

This store sells what it does not have in stock.

You place an order, everything is correct, the generic emails of receipt of the created order arrive, etc. They charge you. After days I still have no order information. Neither a ready-to-ship order email, nor tracking information, nor forecasts, nothing.

On the web it says that orders can be delayed due to transport agencies but honestly it sounds like an excuse, or that they ship directly from the manufacturer or wholesaler.

I had to call to cancel. I have ordered the same thing in another online store, it has taken 24 hours, and at all times I have had an explanation of when they were going to send me and in what state my order was.

It cannot be that an online store in 2020 is so little transparent with the issue of shipments.

Hardware store neighborhood very complete and competitive. It is not necessary to go out or ask for it through other channels having something like that.

Excellent quality in online hardware products and very good prices in general.

I have not known my order for 9 days. I send you Mail; There is no answer ... I call to see where my order is, they attend to me but they do not give me an answer. That I call again another day ... The least would be to collect the claim and call me, don't you think? And the cherry on top: The product that I have bought and paid for, they do not have or have. :(

Very bad attention.
They don't know what objects they have
I asked for a bucket of automatic drainer and he only showed me the round ones, I asked him for the merry and when I finally left he let me fall: but the automatic draining machines are the round ones, they do not look, you have to force (with ritintin) when they are and on its own website it is called automatic drainer
If they don't know what it is or don't have information
Let them not at least treat you as a fool leaving you wrong because you asked the wrong thing, when they are wrong. And if there are different prices on the web there are ways to say it, but not that they treat you like: are you going to buy? Not because it is not the color or the price. And they answer you by turning: well, buy on the internet.
Today I went to pick it up and before leaving. It seems to you the cashier asking you and this and tell him it is of order. I tell you: web; to what you answer yes
I stopped you in the middle without letting you out.
And I will ask your partner to confirm it and then she lets you go.
How about being a thief.
Of course the product is good the price very good. But the attention in a terrible store.
Very poor service, replies and dealing with the fatal customer.
A lot of arrogance and bad doing.
Oh and good web customer service since the first time I ordered online they charged me without generating an order. Luckily I realized since my mobile alerts me when making online payments. Claim, they told me they had no payment made. But then by attaching photos of the extracts. I generated the order and everything is enough for you quickly.
But luckily I realized

Very good attention at all times. In my case it was for ordering online

Very good prices and a lot of assortment to choose from.

They are excellent. Attention. Advice. Kindness, Speed.
If you cancel an order - for whatever reason - or return it, they are still exactly the same. They do not put any paste and immediately refund the amount through your card.
The web is totally secure. In addition to very easy to navigate. They have huge quantity of products. And excellent value for money.
Do not hesitate to buy here. They are totally trustworthy.

Bad experience. They sell without stock, delay of 10 days in the return of the charge.
At least, Alicia (customer service) is superprofessional and very friendly. Give the confidence that the company has lost

The broken order arrived. I've been sending messages for weeks, and I have no response. Two telephones appear on its website: one does not work and the other does not answer. They do not contact, they do not call and they do not give any solution. The worst company on the market and scoundrels who steal from people.

It is the second time I have bought in Modrego and it will not be the last. A company would be. With competent articles and prices. The shipping price is the only thing that would improve, although the package arrives practically the day after. I leave you my 5!