modregohogar

VERY BAD EXPERIENCE !!. I placed an order for a 100x200cm brown Nortene Privat decorative panel.
When the order came home I noticed that the profiles were missing.
I called them to inform them and they did not want to know anything. His only solution was to return the product to them.
Not only that, they were quick to modify the characteristics of the product on their website in order to justify themselves.
I tried to agree on a solution and they refused to reach any agreement.
Obviously, and in anticipation of some possible trick, as it happened, I printed the characteristics and photos of the product before giving them time to make modifications.
Since they have no intention of reaching an agreement, I will proceed legally.
I certainly won't recommend it to anyone.
Be very careful with what you buy from them, make sure that the product you receive conforms to the advertised characteristics and what you have bought.

Their response is predictable. It is true what they say, as I wrote in my review, you offered me the possibility of returning the product and its subscription. But this is not the solution. I wanted the product as you advertised it. As I indicated in my reply email, you yourselves recognized your error by proceeding to rectify the characteristics immediately. Why will it be? They know I'm right but they won't admit it.

It s a little pricey to be at the Carmel, but they have everything you could want from a hardware store.

Very bad response on the return, it is understood that one has to pay the expenses of the return, very bad that they do not take care of the collection, because the cost is very high when having to hire an independent company, with which , the return is not possible.
I do not recommend this company at all ......

Good hardware for individuals not so much for professionals ..

I accidentally accessed the page and was pleasantly surprised. Easy navigation. Purchase process without surprises. Highly recommended

I join the club of bad experiences with this company. I placed an order for some lamps and it did not arrive on time and they did not notify us that it would be delayed or the new delivery time. Apparently one part had received it and the other did not know when it would arrive, so I had to redo my order with what they had in stock. I have a company and I really needed delivery and I had the guarantee terms or at least an explanation. They charged me 6 for the price difference and I asked them to accept the difference due to the inconvenience but they did not agree. Tip: if you have to meet delivery deadlines do not have Modrego Hogar, they are not serious.

I bought a barbecue that was the one they had on display, the business owner at my suggestion of a reduction in the price or in the transport instead of just saying yes or no (I asked and she could grant it to me or not), He answered me wrong, he was arrogant, and he treated us as fools, telling us that it was better to pay more and take the barbecue with him instead of in his easy transport box.
They can afford to be so bad because it is the only hardware store in the neighborhood, they can pray that they do not get competition although I prefer to buy from Amazon than they do.

Very expensive like almost everything in Barcelona.

The experience has been unbeatable in Modregohogar, the shipping was very fast, just 24 hours, the product information very complete and accurate, and the exceptional customer service to attend with all kindness the forgetting of a piece in the shipment, which It was sent to me again in 24 hours. Good price, speed and kindness, I recommend it with total security.

First class service and very well stocked. One of the best in this part of the city.

A scam, look at all the reviews that there are of a star a lot! DECEPTIVE ADVERTISING they put an attractive price online and in the store they tell you that that is not the price, that is the expensive one. On the web does not specify this, I have read it and re-elected and nothing, TIMADORES. If you buy it online and you are going to look for it, at this point I argue that I am already there and you answer that it is the same, I ask if I can buy it online now and pick it up since I am there and he said no, that for the day following. At the end in amazon, cheaper and you take it home. When they close and the purchases we all make for amazon they will cry.
A shame of a store.
They do not have parking and driving to Carmel is a mess.
Update to April 12, 2019, Amazon just delivered the item at home at 9:00, from one day to another, cheaper and home delivery. The hardware store is a scam.
What has been said, as you can see with the response of the owners use DECEPTIVE ADVERTISING, on the web where it gives the address of the physical store they give a price hook without specifying anything at all and unless that price solp is online, when you arrive at the store they explain it to you and if you buy online, you have to go and look for the store, does anyone understand it? Well, that, Amazon.
There are more comedians who make clear the way they act.

Lately they do not succeed and products that you have to replace tell you that they are no longer done and that is not the case ... you find them without much searching.

All perfect. Good price, good communication and delivery on time. Recommended.

Supermarket with a wide variety of products, excellent quality price, I would give it all three b's good, nice and cheap.
Very attentive and friendly staff. Highly recommended.

From sellers to the cashier, to which of all more edges

Correct prices and friendly and helpful workers, I will return if I need anything.

Very practical and easy. Excellent delivery.
An important downside: they charge to pay through PayPal.

I met them online for the cheap price of a product, I went to pick it up in person and was pleasantly surprised by the good service and the great hardware store that is

Very bad service, they take a long time to arrive and things arrive broken and to communicate with yourself with them it is impossible or I would not buy again, I do not advise them

I bought a shopping cart. It came with the instructions of a greengrocer. That already says a lot about the lack of seriousness of this establishment. I also do not understand that you pay for the shipment and it reaches you within 4 days. Not recommendable

Very wide offer with good prices. It can be purchased online and collected in store. They also send home (charging, of course). Very friendly. Difficult to park in the vicinity although there is a parking lot 200 meters away.

They really know what they are talking about, and in my case at least they knew how to solve a couple of doubts and problems that I had with a couple of facilities in my apartment. very advisable

Good quality and good product, visit YouTube Drak preepers, there I will upload a test of the stove while camping.

Good service. Fast and with good customer service. Recommendable.

High prices, poor product organization, little help from employees and super short hours.

It is a very complete hardware store, and has things for home, which you don't find in many places. The staff very friendly.

Painful post-sale attention, they did not want to accept a return and every time they explained a reason, thanks to Gre and Verified Reviews that gave us a hand. A real disaster. Like all these companies that use the internet to raise their invoicing a little if the thing goes Okay, if the order gets complicated, grab it, come curves.
Better to avoid them.

We buy an old piece that is difficult to locate. I arrive without problems fairly quickly. A 10.)

To be a neighborhood hardware store, they have a very wide assortment, you find everything you need for the home.

Very dissatisfied I bought 3 the same chairs and 2 are the same and the other one is different, I don't know if I have written my email message well, I still wait for an answer, I would appreciate it. They will send an address where they can send them the photos ... And I hope k me. Change the chair because one is a verona model and the other 2 napoli and I asked for 3 napoli !!!

My first purchase. At first wrong, because I bought 2 products that were in stock, but it turned out that one of them, as soon as I made the purchase, said that there was no stock and they gave me a delivery date for 1 month and a half! Of several e-mails that I sent, only a couple responded, that's something that drives me crazy, I can't stand the client being neglected. In the end they send me the products after 3 weeks and one of them was not the one I had ordered, I was already sweating like a rabbit tied to the rope. There I called by phone and they did respond quickly, I sent them a photo of the serial number of the wrong product. To my surprise, they sent me the correct article after just one day, while they picked up the wrong one, and that frankly left a very good taste in my mouth. Conclusions: A) From Modrego they must try to attend all customer emails, even if it is to say a 'received', many of us prefer an email rather than a phone call B) This website is not a fake, you can buy without problems and in fact I am going to continue buying because they have shown me that they are capable of solving problems C) They have many articles and the prices are really good, at least in the products that I bought

I put 1 star for the attention service.
Yesterday I called to ask if they have 1 bbq model, they tell me they have 1 in stock and I reserve it under my name.
They tell me that it is reserved and that I can pick it up tomorrow.
Today I send a person to pick it up and pay for it. And the store's response is that they can't find it, that they will look for it and when they find it they will call me to go and look for it.
I call the store to ask if they can send it home to me since it was reserved ... I go to look for it and after paying they tell me they can't find it.
His answer is that if I want it to be sent home, I have to pay the shipping costs ...
Difference of opinions, if they want a good treatment to customers, it does not have to come from 10 of shipping costs, and if they want to be a good company, they have the detail of sending it home because of their mistake, and not having to go 2 times to the store (being from outside BCN) to pick up something that they have already told you they have reserved.

So they may have good stuff and good prices, but their attention and troubleshooting has been nil.
For a mere gesture of sending it home and avoiding that 1 customer has to go to the store twice, I do not recommend buying, nor will I buy anything else here.

For this service, I buy directly from the internet type amazon and you avoid having to solve problems with your customer service in the store.

Deceptive company .. not reliable, I do not recommend it
published an offer of MAKITA MLT 100 cutting table + MAKITA support table gift with delivery date
place the order and pay for it ... weeks went by, the machine did not arrive, nor any information and after several calls claiming what happened ... a few days
They sent me an email informing me of the refund of the amount in a few days claiming not to have stock ... they made me lose a month. I repeat I do not recommend!

Finally today I went back to that hardware store and they treated me as the client deserves because the boys were not the edges, only today I was a young man and a very young man. Ojito bear in mind this gentlemen I say from experience they speak ugly to a hardware store. It seems that one to ask is going

I have tried to make an order on the web and "a field" gives me an error. I call directly to the store and a man attends to me telling me that "they fold on Friday at 7 pm" without understanding their answer, I ask again if It is possible to place an order by phone and he replies that I am calling the store and that I have taken the phone from the web, to which I answer yes of course and if it is possible to place an order or not ... And he tells me Where are you from? I indicate my province and he replies that they are in Barcelona that if I plan to go there to look for him ... and he tells me again that they fold on Fridays at 7 o'clock (referring to those who take the orders online). It is necessary to be so unpleasant and that I do not intend to make any purchases in this store. I do not think it is so difficult to respond kindly that the online store has nothing to do with physics and that it is closed until Monday ... We must be more polite .

Just perfect. I asked for an electronic lock and it arrived within the period indicated on the web. The impeccable product, better than I really expected and the customer service without buts.

GOOD PRICES, GOOD SERVICE AND QUALITY PRODUCTS. I will buy again without a doubt.

I ordered Sunday and it arrived Tuesday, good service.

Great hardware store, with very nice employees, usually solve all the doubts you have. 100% recommended

Exactly 1 week ago I ordered a generator and even without news from the store, they said that the order arrived in 4/5 days. I understand that it has not even been sent, that they did charge on the spot, it took 8 days. I will keep calling since they don't pick up the phone.

Very happy, I have been buying there for years, and I will continue to do so without a doubt. The staff is very friendly and attentive, and I always find what I'm looking for, and if they don't have something, they order it and call me as soon as it arrives.

Hello,

I have been waiting for my order for more than a week, when they are supposed to send it to me in 24-48 hours. They have sent me an email indicating that they do not have stock and that the product does not arrive until November 18! That is, the product will arrive a month later.

I have written to tell you that I am not interested in that solution and that you pay me back and give no sign of life.

Of course, they are not at all a recommended store, since they do not know what products they have and their customer service is null

I made an order on Monday and it arrived on Wednesday without any problem. Very fast service and excellent attention, I called before to see if they had the product in stock, they were very kind and they confirmed that yes, the order was sent the day after doing it and at 9:30 in the morning I already had it in my house.

An excellent deal. The purchase arrived very well and very fast. Thank you.

I bought a desk a week ago, the truth is that very well ... they met the expected delivery times but as it has happened to other buyers, the order has arrived in poor condition ... one of the tables on the desk that I ordered. .It came, it is clear that it was not the fault of Modrego home but of the carrier ... I think they should be more careful with these things because it influences them directly ... I could solve it on my own so I have not claimed anything. ..but I am sure that any other person would have started procedures ... otherwise all very well.

The online store has an excellent service; They have not taken an hour to send my order after payment; highly recommended

Little education and little attention. When you return a product and tell them that you have a problem they complain and they don't agree with you. They have to be more polite and respectful

I do not recommend buying from that store.

I placed an order online, and it arrived on time. One of the products came in the wrong color, a simple call and a photo, and in a couple of days they came and changed it for me.
A silly mistake, but a good solution.

Appalling........

Delay in shipments and in the update of orders and calls and all they can do is make excuses and pass the ball to each other.

I do not share again or recommend it

Perfect. I placed an order on Sunday in your online store and it arrived on Wednesday. Very fast delivery. Perfectly packed. Very well the follow-up with the transport agency. I would buy from this store again.

The first time I buy from this company online and the truth is that a very bad experience, the product comes with a defect, you inform them and provide them with the evidence and the solution they offer you is that yes, it has the defect, but that you You keep it as is ... so as not to buy more there. Notice to navigators !!!.

Online shopping. All perfect. Excellent after sales service. I had a breakdown with the article and I managed the warranty with the manufacturer in a very fast way and a personalized management.

Whenever I have gone to look for something, I always leave with the purchase made.

I would like to thank Isabel from Customer Service at Modrego Hogar, for her kindness, disposition and professionalism when it comes to helping me with my Playmarket order, it is difficult to find personnel as trained and helpful as Isabel, who has given me excellent customer service . And of Modrego Hogar say that it is a hardware store that has the most competitive prices in the online market and with products of the highest quality and providing a fast and uncomplicated service. Thank you very much to Isabel and I will continue shopping at Modrego home, in fact I have already placed a second order a few days ago !!!

I give a star because it does not allow giving zero. I made an order, two work pants, and I paid shipping costs 24-48h. After 4 days I have not received news of the order, not even if it has been processed. nothing. never deal with these people again

Very good hardware store, very professional treatment, they have everything, recommended

They have almost everything and are very professional

Very good care and delivery of merchandise, despite being very well packed, two broken plates arrived and they were replaced in record time, very happy to buy in this store for the security that their professionalism transmits to me

Very professional company, they have advised me at all times very well. There is no problem in making material changes that do not fit your needs. The staff very attentive and very professional. The web prices very competitive.

Good deal. Very competitive prices. In some, better than other online stores ... And much better than Amazon of course.

The hardware par excellence of the neighborhood, have everything and for everyone. This is where you can find what you are looking for, from an ashtray to cement. I recommend it

I bought two dishes, when I receive them I check that each and every one of the dishes comes scratched. I get in contact with them and after three days calling they tell me that they are going to pick me up and they give me the refund. One week after I have withdrawn them I still do not receive the deposit and I call and they tell me that it is in process ....

I put a star because it won't let me put any. Nefarious experience. Yesterday I went to make a copy of three keys. One of them was not the same as the original, and I took it to have a new one made. Carrying it, the boy looks at me incredulously as if I were lying to them. The manager behind it said that "maybe" he had done it, and of course he did it because he was the one who attended to me. Overall, being such a different key, they think I'm cheating on them and making me pay another key. When I go home, the key locks the door and I cannot enter. When I call them, the only boy who seems to have a bit of common sense comes and opens the door for me (thanks, it was the only good experience). I, who have had my own business, know that this is not a client. I will not go back, because they have no idea to make copies of keys. Thanks for your poor service, you have lost a client.

I bought a car of one color, as it was going to take me they offered me the possibility of another color at the same price and in 3 days at home. Great service.

I bought a Makita thickening machine on 05-05_20 and today it has not reached me, when I indicated that I would have it in 48 or 72 hours. I call the phone on your page and it doesn't give a signal. I think I will have to report.

Excellent follow-up, information and incident management service (even in the case of a very small order that had a code error and that was collected and changed for the correct one in 1 day). I hope to be able to make larger orders that compensate you for the good service.

I ordered a glass computer table. One of the pieces came to me broken. They sent me a message telling me that as soon as they received it they would send it to me, but it has not been so. I have called once and sent several emails and have not deigned to answer. I am sure that I will not buy anything again. The penalty is not to have read the reviews of many people who have the same or something similar happened before.

The best hardware store since you can buy everything you need for the home and for your own repairs as well as good service from your employees.

I have had to return a product that did not meet my expectations, and I have not had any problems. Correct in treatment and forms

Good variety and assortment of products and good service.

Without a doubt my preferred online hardware store, good prices and great service. Continue like this.

I bought a bag for food Tatay and the shipping has been fast and efficient, the perfect product and how it came on the web ... I am delighted with the service and delivery ... affordable price ..

Bad online shopping experience. The transport agency they work with is really bad which resulted in a delay in delivery. Also I have had to make a change of one of the items (oroley coffee maker) and the process for the change is tedious and uncomfortable for the customer. To avoid further delays I asked to make the change in the store and even after receiving the confirmation email, when I showed up at the store I was charged for the product at store price instead of online price because the person in charge had had an error . Quite a mess of online process. Despite being used to shopping in various stores through the internet, even outside the country the shopping experience is really bad. They should improve the product exchange system urgently. Despite everything I give it two stars because the products are of quality and at a good price.

Super well attended by a guy to talk about barbecues

Disappointing, incompetent, lousy and anti-professional:
They just have to visit their facebook and see the negative comments, and here I guess the positive few are themselves.
If you want to feel cheated and violated in your rights as a consumer then place an order online. Pay attention to the consequences that if you are sent another product that you are not the one you have requested, you will ignore it. In my case I asked for a product that they advertised with a specific photo and they sent me a different one. They tell me that they do not have the one I want and that if I want a refund, I will send the order again, assuming the shipping costs. Bearing in mind that the error is theirs, they sent me less products than I had requested, I ordered 38 reels and they sent me 36. On the latter they say that they would make me the return of the two missing ones, I am still waiting for that FALSE . If you want to feel cheated, place your order.

Very good, I found the products at a very good price and quality. Shipping was very fast, in two days he got home.
I recommend it

After some problems with delivery, they have worried and fixed it, I will buy again.

Great ... They have everything and at an exceptional price

At the moment an order with delivery commitment of 48-72 hours takes 168 hours and I have not yet received it. After talking with them they tell me that what is in the ad is not correct.