What can I say. I used to sell Miele household appliances myself in a specialist shop. I always said to the customers at that time if you want quality buy Miele. What I have now experienced as a customer in the Miele factory customer service makes me very doubtful about this old German quality brand...
Today for the first time the factory customer service must endeavor. Great service and excellent technician, Mr. Mensing, on site. On time, clean and reliable. Thank you, that was better than 5 star *****
No answer to service requests via the website. We have a Miele oven whose displayed temperature differs by 20-30 degrees from the temperature measured with an oven thermometer. The coating on the baking sheet permanently binds fat. It is also not scratch-resistant. The old AEG oven did not have thes...
The prices of the devices are located in the "premium segment". The product and above all the service quality are unfortunately far from "premium": slow, no response to emails, no recalls. Even after three repair attempts by the service technician, the problem could not be solved on the device!
The...
Never again - according to Mr. D. M. all hoses and the rubber collar of the porthole must be exchanged - cost 521.00.
I have cleaned all hoses and the air trap - time required 45 min the machine is running again 1a.
The bill for 119.00 for unscrewing the machine is a joke and borders on fraud.
The service that belongs to a machine too. That's the way it should be if you also build / sell them.
Wanted to have vacuum cleaners repaired on site in the factory with a professional quick repair (replacement of plastic part of the accessory compartment due to a broken cover hinge). After wandering back to Awendingensbums unfulfilled things driven home. "Parts sale only over the Internet". So in N...
Miele washing machine W1:
Really annoying when the customer buys a Miele washing machine and then also expects the washing machine to work !! Insolence!
They answered me directly, but they did not help me to solve my problem
Everything your Miele device needs can be found there
First of all, very nice people. Both at the gate, in pickups, and in warehouses. It means a lot.
For this quick and efficient unloading, despite the fact that I had two halls.
Our experiences with Miele factory service were very bad.
Unfortunately, we often needed the customer service for our two washing machines (so-called professional devices for the hotel sector) and have accordingly gained a lot of experience. The last customer service engineer, Mr. Rosen ***** did n...
Hands off Miele! When my vacuum cleaner broke after a year, Miele did not repair it under guarantee, but cheekily claimed that I vacuumed water with it. Refuse guarantee and think the customer is stupid.
Too bad that you can not award a star. It can not be worse. The unfriendly staff was only marginally noticed. Which is absolutely outrageous, 130 euros for 20 minutes presence. That corresponds to an hourly rate of 390 euros. Even if one considers for a travel allowance of (appropriate 25-- Euro), s...
Quality has its price, that much is clear. We had a friendly, well-mannered technician. Put a pad on the table and then put your bag on it, or, in bad weather, put an overcoat for your shoes.
That paired with an idea of what he's doing and Miele goodwill.
Since we have quite a few Miele appliances...
Only had very good experiences. Always friendly and competent.
Miele only cooks with water, nothing special in terms of service for an "elite manufacturer". But at the mediation friendly, correct staff.
Was there for internship.
Unfortunately, only picking there.
If you like boring piecework, where you spend most of your time, that's the right place.
For varied and interesting work possibly in friendly teams, look elsewhere.
I can not deliver pictures because photography is prohibited there.
Super fast, absolutely satisfied. My coffee machine was picked up from home, on the second day I had my estimate and after the next two days it was home after the repair. Top
In all honesty, there is no better way to do it! Mr. Ahlers and his colleague were extremely punctual. Afterwards I received a call from him in which he explained exactly what was repaired on the device. Device works like on the first day.
We are guaranteed to use the service again and again!
Very good service. Nice and competent. Fast appointments and short waiting times. Nothing to complain about, therefore 5 stars.
As always a frictionless loading, always runs like clockwork
Keep it up
The fitter himself was super nice ... that's why the 3 stars. But otherwise totally disappointed with Miele. 1 week for an appointment is very long and then the software for a 2 month old machine is broken and not available. The offer was made for 120 I would get a newer one. But I have already pa...
I am very disappointed with my (2 1/2 !!! year old) dishwasher, it cost around 1200, - , but after 2 1/2 years a component had to be replaced, which made me 250 Should cost, as the warranty is of course only two years.
For me it was the last Miele appliance. They tried to sell me appliance insuran...
My 4 month old dishwasher is defective with error code F70. Today I called the customer service - the next possible appointment is a week later on May 15th. The waiting time is unfortunately definitely too long, therefore only 3 stars. From a premium device, I expected A) more service and B) faster ...
Fast unloading (in accordance with the notification) and quick loading. The people working there are fine too. At the ramps there is a toilet and a coffee machine.
CAUTION: More than 100 euros net arrival and additional vehicle fee. -> That's just a joke!
Disastrous service, first bought a super expensive dishwasher, which then constantly jumps into failure and triggers an alarm in the middle of the night - very unpleasant!
Retrieved from Miele, as it was only 4 months old. First no appointment possible, then appointment 14 days in advance, it doe...
Very friendly and polite, clear explanatory and customer-oriented ... the machine is running again ...
It is worth to look at this exhibition. Definitely worth seeing.
Unfortunately a little rude. Unfortunately, I can't say how it looks with others. Maybe got a bad day. Otherwise very good service.