Microtel

2.9 · 323 reviews
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Brenaye Danielle
Reviews 1
2020-10-26 19:03

Please don't waste your money. No microwaves, rude...

Please don't waste your money. No microwaves, rude staff, housekeeping didn't provide new towels until we asked and they did not clean our room. Someone else's stuff was left in the mini fridge. We stayed 3 nights and at the end, we decided it would have been more comfortable sleeping in the car. So...

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Mike Luke
Reviews 1
2020-10-26 14:15

Room smelled like smoke in a none smoking room and...

Room smelled like smoke in a none smoking room and room needs to be cleaned a lot better. As I climbed into bed there was a condom wrapper on the floor next to wall. Also needs a lot of updating doors stick and patched walls and ceilings coming apart. Spend the extra and get a better hotel if you ...

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Liridona Plepi
Reviews 1
2020-10-25 14:02

This place was disgusting!!! Absolutely horrible e...

This place was disgusting!!! Absolutely horrible experience. I have never in my life went to a hotel this awful. The halls smelt gross, the bedroom smelt gross and it looked like the place was starting to get moldy. Dead bugs where the light was. You are better off paying the extra 20-30 dollars to ...

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Kermit Geary, JR
Reviews 1
2020-10-24 13:16

High prices, sullen employees, no frills low quali...

High prices, sullen employees, no frills low quality room, stained smears on wall.
A $30 dollar per night motel that charges$90.worst hotel I have ever stayed at in the Rochester NY area. Clerks don't give a rats rump about the guest's welfare and are more interested in texting on their phones. Ma...

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Doug Davis
Reviews 1
2020-10-22 15:14

The Microtel in Henrietta is a basic hotel. It is ...

The Microtel in Henrietta is a basic hotel. It is reasonable clean but small and sparse on amenities. It is convenient to RIT so if you just need a place to sleep and shower it's a great bargain. If you are the type to hang out in your room then I'd suggest other options.

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Google Power User
Reviews 1
2020-10-18 15:55

Dont book here. They dont honor your reservation.

Dont book here. They dont honor your reservation.
booked a non smoking room. called hours before I arrived to give them heads up. They confirmed availability. When arrived they said only room left was a non-smoking room which the previous guests complained smelled like smoke. Thais because it's is ...

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jared cowen
Reviews 1
2020-10-16 19:19

My wife and i recently came to Rochester for a wed...

My wife and i recently came to Rochester for a wedding and we're happy that we chose the Microtel over the other places in the area. The staff was very friendly and helpful. We also loved the renovations. the room was clean and comfortable. We made it down just in time for breakfast and it was just ...

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Lynelle Bozett
Reviews 1
2020-10-15 02:44

There is a major disconnect between the online boo...

There is a major disconnect between the online booking and in person. In 20 minutes my reservation booked months in advanced was "lost" and found three times. The representative was unable to communicate to my why this was happening. For the price and size of the rooms you're better off staying some...

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Eugen Eugensohn
Reviews 1
2020-10-12 08:43

Arrived on a day trip only to find out an overnigh...

Arrived on a day trip only to find out an overnight storm had knocked the power out for most of the morning. Staff was friendly and accommodating in spite of the weather-related problems. Had a few issues with electronic locks and WiFi not working correctly once power came back on, but these were re...

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Noldee Volteese
Reviews 1
2020-10-11 03:41

They love to kick people out. Normal yes, but they...

They love to kick people out. Normal yes, but they do so before your actual check out date. Be careful here when booking you'll likely be thrown out at 10:30am 3 days before check out! Imagine a parking lot full of angry people who just got checked out early.

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Zenaida Alverio
Reviews 1
2020-09-28 11:01

Checked in on Thursday, and when we opened the doo...

Checked in on Thursday, and when we opened the door the deadbolt lock just fell to the ground so we just put it back up but every time we opened it and closed it, it would fall again! By Friday morning I informed front desk that we needed our trash taken out she said she would have someone do it tha...

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David Smith
Reviews 1
2020-09-27 10:42

Microtel has seriouslydrifted from their original ...

Microtel has seriouslydrifted from their original mission of providing small but nice rooms at a low price, the idea of the "micro" in their name. No longer true. Once it became part of Wyndam, prices doubled or tripled whereas my salary has not. However, the Henrietta location is clean, and in a ...

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Amy Gamet
Reviews 1
2020-09-25 17:59

Should have left when I first saw the room, but I'...

Should have left when I first saw the room, but I'd prepaid and the big sign at the front desk saying they don't give refunds (which scared me) convinced me to stay. Bad move. Smelled like old smoke and...something. The more closely I looked around, the more disturbing it became. The bathtub had a b...

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john whiteman
Reviews 1
2020-09-25 03:05

we were awoken at 1 am by someone opening the door...

we were awoken at 1 am by someone opening the door to our room; they had assigned our room to another guest even though we had already checked in to it. The absolute worst experience I have had in any hotel anywhere ever. If you foolishly choose to stay here, put a chair against the door and sleep w...

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Judy sidari
Reviews 1
2020-09-21 05:12

Why bother to make a reservation if they sell your...

Why bother to make a reservation if they sell your room right from under you. I have been staying at this hotel for a year, half the time I don't know if I have a room to stay in! I'm a travel RN that works nights so I need to sleep during the day! This hotel has a nurse traveler rate which is a nic...

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Cathy Lockington
Reviews 1
2020-09-19 03:24

They did not clean the room every day. They said ...

They did not clean the room every day. They said the dnd sign was on the door. We were gone by eleven am every day and the cleaning people were there until three
We had a hard time getting extra towels and they only gave ONE. SHAMPOO FOR TWO PEOPLE. WE had to put up with a. Diesel truck run...

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asia Asia
Reviews 1
2020-09-17 17:38

The front desk need to get it together. First, hou...

The front desk need to get it together. First, housekeeping opened my room door; without knocking. I walked out into the hallway to see if I could find them. Nope, vanished. Next, some staff from front desk knocked on my door, demanding to talk. This lady had No clue at all what the hell was going o...

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Roger K
Reviews 1
2020-09-16 05:22

Torn carpeting in the corridor and stairwell. Area...

Torn carpeting in the corridor and stairwell. Areas under stairwell used for storage of construction material. Breakfast is a joke. Tiny eating area full of people fighting over a few pieces of toast. Broken bathroom lock and toilet seat that were not repaired despite complaints. Police were called...

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Wade Holtz
Reviews 1
2020-09-02 16:47

Work sends me here regularly... most times the roo...

Work sends me here regularly... most times the rooms smell. There is always noise in the halls and adjoining rooms. The information that the front desk has about my reservation isn't always correct. On three occasions I have been woken IP from the fire alarm due to toast on fire in the toaster... d...

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willy long
Reviews 1
2020-09-01 03:53

Don't come here, it smells like poverty. There are...

Don't come here, it smells like poverty. There are much better options for much better prices in Rochester/Henrietta. I liked Econo-lodge and Radisson.

If you really don't care and you get a good deal, it's not awful, but don't make this your first choice.

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Tammy kelly
Reviews 1
2020-09-01 00:00

Not a bad little place..rooms near the road dont b...

Not a bad little place..rooms near the road dont block traffic noise well. For me this is not a problem. But for some one else thinking of staying here might find that useful! Price is good and they allow pets.2 big pluses for me. Front desk attendants are friendly and accommodating!!

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Detlev von Kessel
Reviews 1
2020-08-27 07:33

This hotel in unacceptable. I couldn't even take a...

This hotel in unacceptable. I couldn't even take a shower. Mold, Rost, not renovated..... see images!!! $120 for one night is criminal! I contacted the General Manager by email, since receptionist didn't care. General Manager didn't have the curtesy to answer my email. I will never book a Wyndham ag...

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Bria Bell
Reviews 1
2020-08-25 18:16

Stayed 3 weeks ago go bit in one room and the seco...

Stayed 3 weeks ago go bit in one room and the second one same issue rooms dirty I called corporate and main office emailed no response when they said wait a week I wouldn t recommend<br/>This place to anyone not to mention the doctor bill I got from my allergic reaction

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Neha Ojha
Reviews 1
2020-08-24 22:00

The room was just ok. You could hear the people ta...

The room was just ok. You could hear the people talking in the next room and in the lobby. That was quite disturbing specially you could hear the footsteps and noise of the people in the lobby. Could not get proper sleep as every time the door of the next room closed it appeared it was our door. Any...

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Gabrielle Athena
Reviews 1
2020-08-24 17:32

I guess you get what you pay for. The room smells....

I guess you get what you pay for. The room smells.The mattress is dirty,sheets where inside out. The rigs look dirty in the room and in the hallways. I never been to a room in a motel without a mini fridge. Needs to be updated and cleaned better.

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Audrey Graham
Reviews 1
2020-08-19 19:37

Rooms and beds are extra small, we were not offere...

Rooms and beds are extra small, we were not offered double beds and it was three people in a room it cost more for a non smoking room that a smoking room , and the smoking room smelled like a group of people had just had a smoke party when we walked in! So my daughter who is on dialysis had to slee...

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Walter Marvin
Reviews 1
2020-08-14 06:23

The in room dorm fridge didn't

The in room dorm fridge didn't
Keep items cold st all. Also DON'T MISS the VERY EARLY housekeeping call Saturday or you will need to wait almost 6 hours for a recall

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Beverly Bisnett-Jenks
Reviews 1
2020-08-13 14:11

Older hotel. Relatively clean but needs much more ...

Older hotel. Relatively clean but needs much more updating. Beds must be full size not queen size. Groat around tub needed to be replaced. Breakfast area had nothing but bread type items and ran out of napkins and paper towels. Flimsy paper cups for coffee. Burned myself trying to carry coffee to a...

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Jason Engert
Reviews 1
2020-08-11 07:42

This is established men charge my card free hotel ...

This is established men charge my card free hotel stay that I never got refuse to refund the money refuse to get a manager on the phone and the lack of indecency is appalling if you have any other option please use it don't go here

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Rachel Valletta
Reviews 1
2020-08-11 06:48

I get that they're currently remodeling but damn. ...

I get that they're currently remodeling but damn. The carpet in the hallway had a bit of a smell to it and there were mattresses leaned up against the wall that didn't move for at least 2 days. Our very small room was nice and clean (BUG FREE...trust me I checked thoroughly) with nice white linens a...

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Bill Schnefel
Reviews 1
2020-08-09 02:28

Dont remember the name of guy on the desk but he w...

Dont remember the name of guy on the desk but he was AWESOME! We just had a bad experience around the corner with another motel, the failed to inform us they didn't accept cash. We drove 4 hours and found out we had no room. We stopped in at your hotel around 7pm Monday June 17th, and was immediatel...

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Tee Marie
Reviews 1
2020-08-05 07:02

The pricing for the stay is great!! the staff our ...

The pricing for the stay is great!! the staff our nice and friendly but only one thing I had any problem with is the 2nd floor people running around in and out closing doors all night it was not good I couldn t rest but other then that room are clean beds are nice and comfortable as well!!

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Karen's corner 101 how to
Reviews 1
2020-08-01 11:58

there's no elevator and breakfast is all bread ite...

there's no elevator and breakfast is all bread items. Would've been nice for oatmeal some fresh fruit hard boiled eggs something other than bread
Guests on my floor were smoking both pot and cigarettes smelled horrible im hallway. But my room was very clean and cozy. I don't suggest more than 1 per...

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Zack Duffy
Reviews 1
2020-07-28 23:04

Ok, so the outside is great looking! Front desk ar...

Ok, so the outside is great looking! Front desk area and breakfast lobby is great looking. Hallways are eh...decent. The rooms? Not the best but not terrible. There's a microwave and minifridge in each room. A desk and a chair. My chair sucked but I saw some others when the housekeeping were cleanin...

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