Zenaida Alverio

Review of Microtel

Checked in on Thursday, and when we opened the doo...

Checked in on Thursday, and when we opened the door the deadbolt lock just fell to the ground so we just put it back up but every time we opened it and closed it, it would fall again! By Friday morning I informed front desk that we needed our trash taken out she said she would have someone do it that was around 11am by 8pm we returned to the room to notice that they didn t never take the trash out, so now I had to use a Walmart bag to put our trash in on top of all the other trash, by Saturday morning the sheet had came off the bed and that s when I noticed the sheets had stains all over them they look-like piss stains so I told front desk and they said they would have someone do it this was early Saturday morning, hours went by and no one came and I refused to lay on those sheets so I went home and grabbed some blankets so atleast the kids could lay on the bed, late afternoon around the kids nap time they came knocking on the door to change the bedding, informed them that they would have to come back because the kids where sleep and we had called them early morning they should ve been came! So then the manager comes up saying if they don t change it now we would have to wait to Sunday morning, mind yu we called them early morning the had plenty of hours to come, so I went home to get the air mattress bc I just couldn t sleep in the bed knowing the stains and dirt where on the bed, so here we are Sunday and they came early this morning kids where sleep asked can they come back here it is hours later and still nothing! Only reason we stayed here was bc we are waiting for renovations to be done in our home! The service is horrible they say they going to do something and don t! I don t care that the rate is low, the rooms are still expected to be clean and customer service always has to be on point! I use to stay here all the time before I moved here when I would come visit but after this experience once I check out I m never coming back and definitely not recommending. I just feel like I got played out of my few hundred dollars! Now it s 2:15pm on Sunday and I went to shower and the towel they just gave me had someone else s hair on it! My hair is black and there was blonde hair on the towel! I m so disgusted I could just cry! Can not wait for my house to be ready!