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Martinhal Resort

4.6· 273 reviews
Average ratingExcellent
4.6/ 5

Based on 273 reviews

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35%
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What reviewers say about Martinhal Resort

Generated with AI from 273 reviews on Trustburn · updated 2 days ago

Customers generally praise the hotel as wonderful for families with kids and note that every detail is thought of for a family holiday.
What does Martinhal Resort do?

Martinhal Resort is a luxury family hotel brand in Europe designed specifically for sophisticated family holidays.

Are there any complaints about Martinhal Resort?

Yes, complaints include issues with service quality, extra charges for childcare and restaurants, and problems with deposits and booking systems.

AI-generated from reviews on this page. Verify anything important with the company directly.

Justin De Graaf
Reviews 1

Excellent for families! Amazing amenities like child minding at restaurants, allergen menus, toys and playgrounds, child minding half day and full day programs, and beach activities. It's truly unbelievable for families as the room we're in has a kids potty, child gates at the stairs, and TV with kids content (if you're into that).

Joana Martins
Reviews 1

I was staying at Martinhal for the first time in early September. The service from the staff was exceptional, from the reception to Pedro Leal at the pool bar, who gave us several tips on beaches to visit in the area. We stayed in a beach room, which is spectacular. Breakfast leaves a little to be desired and I think it is very much aimed at the foreign customer. However, care in relation to Covid-19 is very present, namely the disinfection of the sun loungers by the pool after use. We also had dinner at the hotel's Italian restaurant, the food was very good and the value for money was great. I hope to be back soon.

Franziska Jud
Reviews 1

Greedy. Asked at the same time with my online booking if dogs are allowed you have answered by e-mail dogs are not allowed and I recommend another hotel.
Nevertheless, but 1800 euros debited from my credit card ... obeohl I was not in the hotel.
I am very disappointed. On my request for repayment you tell me only I should specify that of my insurance and not refund me the amount booked. For me a very incredible behavior

Jennifer Luong
Reviews 1

Amazing resort right on the beach, with a watersports hut where you can try windsurfing, kayaking, SUP, etc. They have a very professional on-site daycare that can care for babies, so it's lovely to be able to go on vacation and have a few hours to do activities that don't allow you to bring a baby along! Onsite restaurants are also very baby-friendly, with high chairs, bibs, and baby spoons provided and a selection of gourmet purees on the menu. Room was gorgeous and spacious, with an amazing view of the ocean and Cape Sagres.

Miro Porlezza
Reviews 1

There are rooms of every size including villas. Relatively large hotel complex which is quite uncompromising on families with especially small children. For absolutely great. For all other guests, this of course has disadvantages especially in the food and in the atmosphere

Uwe Hornig
Reviews 1

Great for families! Have a gardenhouse booked, super equipped, a lot of space. Restaurant prices are a bit overpriced, so a star deduction. The beach is very good, fine white sand, gently sloping, great for smaller children. Water temperature a bit cool, is just Atlantic.

Johann Emde
Reviews 1

Our third and probably last stay, as service quality gets worse after all these years. We booked a Beach House which did not really have a beach view (while other guests booked a minor category and were upgraded with a better view). We moved the next day - unfontunatly our baggage got damaged (Martinhal was willing to pay for the repair, but what about the trouble there and back home to bring it in for repair and that we could not use it for the time of repair?). In the new room, water came out of the toilet on the floor, as it was not working properly - half a day of repair and cleaning. There were more smaller things like this, where every single one would have been ok - but not all together. Used kitchenware from room service stood in front of the houses for days; the Italien restaurant is really bad (in service as well as reagrding the food). Don't get me wrong, Martinhal Sagres is a beautiful place to stay with great nature and architecture and nice guests, but it lost its balance between costs and performance - I am willing to pay good money, but I expect a better service. In the end, the service manager did not even say sorry after talking about our dissatisfaction at reception, when we left. Maybe Martinhal can affort to behave like this at the moment, but this is no basis for a sustainable future, which is really a pity, as it is such a nice place over there.

davide
Reviews 1

About 5-star resort has not had other experiences in similar structures.
The food is of average quality and the service is always very slow because the entire staff is junior.

If you are not in the villa, the rooms are small with no special arrangements for children and no intimacy for parents.
You pay all very expensive for poor quality of the food so much that we started to eat out more.

Often you have to ask for things several times because the staff forgets.

The location deserves as the pool and the beach.

There are many other much more valid places.

Maryam Nabavi
Reviews 1

Positives: Resorts location and view of the ocean from the room
Negatives: We had multiple issues with our stay. The rooms have ants in them and although they tries to clean them, you'll see them everywhere, even in the bed.
Kids corner at restaurants are just a loose play area. We left our son there and after 10 min realized he had ran away and no one noticed. Thank goodness we found him. The hotel's response to our complaint was you need to get a baby sitter if you want your child to be looked after. This is a service many hotels offer and it defeats the point of staying at this place.

The food in the hotel is overpriced considering how mediocre the dishes are. Both in taste and presentation.

We would not go back unfortunately. The experience did not make us feel special or supported.

Md Sajjad Zahid
Reviews 1

Set in a national park on the Algarve coast, this upscale, contemporary-design resort is a 4-minute walk from the beach and 3.1 km from Sagres Point.

Featuring balconies, the modern rooms offer free Wi-Fi, flat-screen TVs and desks; some rooms have gardens and/or ocean views. Suites add loft bedrooms, while 1- to 5-bedroom villas include features such as living rooms and private pools.

Breakfast and parking are free. Dining options include an Italian restaurant, a seafood eatery and a laid-back surf bar. There are 5 pools, as well as a kids' play area, a game room, a tennis court and a spa. Surfing lessons and yoga classes are available.

Emilio Almagro
Reviews 1

Whatever you say will fall short. One of the best family vacation resort in Europe. Better to see the web, reality still surpasses it. Architecture, activities, restoration, beach-bay, swimming pools, gardens and sports areas .... All great. Expensive but exclusive. Almost all British and German.

Mr Batweed
Reviews 1

This could be a great place but has several problems.
My wife and I went with a 2 year old and a 9 month old. The restaurants cater brilliantly for kids and the creche for toddlers was really good. The staff are amazingly friendly and eager to help. However, all the paths are cobbled, giving a bone-shaking ride for attepting-to-sleep babies. Our baby kept slipping down the high chairs due to lack of support. We had ants in our kitchen which wasn't taken seriously enough by staff.
I think the place works well for toddlers but is lacking when it comes to babies. You should get what you pay for and I honestly don't think that, at the rate they charge here, you do.

Nick Best
Reviews 1

My partner and I went to Martinhal for a short break in April and stayed in the hotel with a full sea view. This was without doubt the finest holiday we have ever been on. The staff were outstanding, the venue was luxurious and the surrounding area was breathtaking.

Never would I have believed I could feel so relaxed, especially during a period where UK was on easter break and there were families all around us.

I cannot say enough about all the staff and how wonderful they made our stay. With the hotel and surroundings being so beautiful, it would be easy for the staff to just expect repeat business, but I have never been to a resort where the staff have been so helpful, friendly, but most importantly genuine.

I cannot wait to go back again and again. Pure heaven on earth.

PM HA
Reviews 1

It has a privileged location in elevated area overlooking the cape of Sagres and the beach that lies between the cliffs. It is very easy to find the Martinhal because it has ads and signs indicating where it is along the road between Vila do Bispo and Sagres. It has many luxurious villas, in this place give much importance to children and babies. There is a nursery, a pedal-karting circuit, several parks for children, a supermarket near the reception, about 50 meters away. It is an ideal resort for those who like to be close to the beach, nature, hiking, birdwatching, cycling, water sports such as snorkling and surfing.

Anna A.
Reviews 1

Perfect place for a family vacation! Great mix of originality (we had an Ocean House, which was well equipped) and the benefits of a hotel. The exclusive location on the very suitable for children's sandy beach completes the overall impression of the hotel. Staff consistently friendly. We'll be back for sure and it'll be twice as long :-)

Oliver Sevilla
Reviews 1

Unfortunately no recommendation. At these prices, one expects great comfort and good service. Unfortunately this is no longer the case. The service, especially in the restaurants, leaves a lot to be desired and you have to pay extra for everything. You even have to pay extra for childcare even though we are in a children's hotel and an overnight stay costs around 700 euros.
Here you can not get rid of the feeling of being excluded as a guest on every corner and receiving poor service in return.
I do NOT recommend this hotel (anymore).

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About Martinhal Resort

Luxury Family Holidays in 2022 - No 1 sophisticated Family Hotel Brand in Europe ✅ - Everything about Martinhal is designed for families

Martinhal Resort is a luxury family hotel brand that offers sophisticated family holidays in Europe. The resort is designed to cater to the needs of families, providing them with an unforgettable experience. Martinhal Resort has been recognized as the No.1 sophisticated family hotel brand in Europe, and it's easy to see why.

The resort offers a wide range of activities for both parents and children, ensuring that everyone has something fun to do during their stay. From swimming pools and water sports to tennis courts and golf courses, there's never a dull moment at Martinhal Resort.

One of the things that sets Martinhal Resort apart from other hotels is its commitment to sustainability. The resort uses eco-friendly materials wherever possible, including bamboo flooring and solar panels for heating water. This commitment to sustainability not only benefits the environment but also ensures that guests can enjoy their stay without worrying about their impact on the planet.

Martinhal Resort also offers exceptional dining experiences for families. The restaurants serve delicious food made from locally sourced ingredients, ensuring that guests get a taste of authentic cuisine during their stay.

For families with young children, Martinhal Resort provides excellent childcare services so parents can relax while knowing their kids are in good hands. The resort has trained staff who provide age-appropriate activities for children of all ages.

The rooms at Martinhal Resort are spacious and luxurious, providing families with everything they need for a comfortable stay. Each room comes equipped with modern amenities such as air conditioning, flat-screen TVs, and free Wi-Fi.

In addition to its excellent facilities and services, Martinhal Resort is located in some of Europe's most beautiful destinations such as Portugal's Algarve region or Lisbon city center where you can explore historic sites like Belem Tower or Jeronimos Monastery while enjoying your vacation time at this luxurious property.

Overall if you're looking for an unforgettable family holiday experience in 2022 then look no further than Martinhal Resorts - where everything is designed specifically with families in mind!

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Hospitality