Johann Emde

Review of Martinhal Resort

Our third and probably last stay, as service quali...

Our third and probably last stay, as service quality gets worse after all these years. We booked a Beach House which did not really have a beach view (while other guests booked a minor category and were upgraded with a better view). We moved the next day - unfontunatly our baggage got damaged (Martinhal was willing to pay for the repair, but what about the trouble there and back home to bring it in for repair and that we could not use it for the time of repair?). In the new room, water came out of the toilet on the floor, as it was not working properly - half a day of repair and cleaning. There were more smaller things like this, where every single one would have been ok - but not all together. Used kitchenware from room service stood in front of the houses for days; the Italien restaurant is really bad (in service as well as reagrding the food). Don't get me wrong, Martinhal Sagres is a beautiful place to stay with great nature and architecture and nice guests, but it lost its balance between costs and performance - I am willing to pay good money, but I expect a better service. In the end, the service manager did not even say sorry after talking about our dissatisfaction at reception, when we left. Maybe Martinhal can affort to behave like this at the moment, but this is no basis for a sustainable future, which is really a pity, as it is such a nice place over there.