Maple Shade Mazda

3.9 · 198 reviews
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Randy Marsh
Reviews 1
2020-12-21 17:48

One of the worst experiences in my lifetime. Boug...

One of the worst experiences in my lifetime. Bought it from them - Mazda-6. Alarm goes off at any given time wherever whenever...have to go to sleep with my keys and if I'm away give keys to the neighbor..after 1,000's of dollars and multiple attempts I had to accept blame for having water in a wi...

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Mark DiNapoli
Reviews 1
2020-12-21 14:22

I bought a car from Maple Shade Mazda in Feb of 20...

I bought a car from Maple Shade Mazda in Feb of 2015. The process was very smooth and I felt that treated me well and I got a fair deal. I have been going to them for service ever since and they have been excellent! Look forward to doing business with them in the future.

128127LK

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Barbara McFarland
Reviews 1
2020-12-14 05:43

I have experienced nothing but friendly, professio...

I have experienced nothing but friendly, professional service at Maple Shade Mazda. My salesman, Dan, was thoroughly knowledgeable about the car I was interested in and worked with me at getting a favorable price. In fact, the price I received was better than three other Mazda dealers. In addition t...

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Eric Z Herrera
Reviews 1
2020-12-13 21:54

Great customer service here. I have a 2015 Mazda6 ...

Great customer service here. I have a 2015 Mazda6 and it runs great. They always answer my question with enough detail to get a full understandment of the situation. I've serviced my vehicle four times and it has been a fast and easy process, especially the loaner vehicle is always ready upon reques...

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catherine landrum
Reviews 1
2020-12-13 10:08

The service department at Mazda couldn't be nicer....

The service department at Mazda couldn't be nicer. I arrived early on my first service and they met me at my car and took it right in. The staff is friendly and very accommodating. They have a nice clean waiting area with plenty of magazines and snacks. So far I have just been there for oil changes...

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Jamie Stevens
Reviews 1
2020-12-10 06:29

My wife and I visited this dealership several mont...

My wife and I visited this dealership several months ago to look into buying a CX5 since our RAV4 was coming off its lease in less than a month. We could not have had a sleezier experience and will never come back. We explained our situation to the salesperson, and he then took us on a test drive. H...

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Heather Worsham
Reviews 1
2020-12-05 15:43

Najee was a great salesman, he helped me find exac...

Najee was a great salesman, he helped me find exactly what I wanted and helped me get a great deal. All the staff was very kind. Being from Texas the paperwork was a little tricky but they figured it out and made it as easy as possible.

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rosemarie repsher
Reviews 1
2020-11-28 14:44

I recently stopped by Maple Shade Mazda to express...

I recently stopped by Maple Shade Mazda to express my concern about my audio screen. The manager said they had time right then to check it out. In 30 minutes my car was ready, it just needed a software update. Everyone I have had contact with there is extremely courteous, helpful and always smiling...

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Valerie Herz
Reviews 1
2020-11-26 18:16

Being a busy working professional, I am thankful f...

Being a busy working professional, I am thankful for Maple Shade Mazda's reminders for services and oil changes. The staff is always very pleasant whenever I go in and they make sure to accommodate me. Whether is offering a loaner car (even if I didn't reserve one) or just making sure I am comfortab...

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Rachel Pillarella
Reviews 1
2020-11-07 23:12

Jerry (Jeremiah) was such a pleasure to work with....

Jerry (Jeremiah) was such a pleasure to work with. His customer service skills were beyond expectations. Trying to secure a sale through Covid was very different than normal but he made sure to assure me any worries I had would be addressed fully and taken care of. The process once we arrived on sit...

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Michael Norton
Reviews 1
2020-11-05 08:26

At the suggestion of my regular mechanic I brought...

At the suggestion of my regular mechanic I brought in my 2008 Mazda3 (that I bought for my daughter a few months ago) because of some check engine light transmission codes. I was looking for some Mazda-specific advice and insight. They charge $130 for code reading and assessment. The car is actua...

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Nichole Carvin
Reviews 1
2020-10-25 13:04

I have been leasing a car from them for the last y...

I have been leasing a car from them for the last year, still have two years left to go. Before the first year was even up I began having problems with my Mazda 3. When I called in to the service department and explained that I did not feel safe (my car is shifting out of gear on its on and stalling ...

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Bob Lee
Reviews 1
2020-10-22 11:55

After been pleased with two Mazda's from this deal...

After been pleased with two Mazda's from this dealership before , I went in to buy a Mazda6 2014 iTouring after doing my research They didn't have one to test drive. I had to drive a Grand Touring instead and they attempted to upgrade me acting like that was all that was available . I check out...

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Jason S
Reviews 1
2020-10-06 00:39

I came here in my '99 miata looking to get a cylin...

I came here in my '99 miata looking to get a cylinder 4 misfire diagnosed. First the good, setting up an appointment was easy. And when I dropped off my car I wandered over to the sales department and an extremely friendly gentleman was happy to talk to me about another miata they had on the lot eve...

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Candida Seasock
Reviews 1
2020-09-19 12:41

Maple Shade Mazda made the experience of buying a ...

Maple Shade Mazda made the experience of buying a new car very pleasant , especially during covid 19. The sales team was accommodating and professional. Jerry Tucker was fantastic, informative and kind. He is one of the main reason we stayed with Maple Shade Mazda.

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Steve
Reviews 1
2020-09-07 11:18

I had the worst experience EVER when trying to pru...

I had the worst experience EVER when trying to pruchase a mazda at this location. They are dishonest and not forthright with how they do business. They tried to keep a 5k check I put down. They were upset that I talked the salesmen down below a price they wanted to sell at so they did not want to se...

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Vish Mat
Reviews 1
2020-09-06 12:15

The dealership is nice. We bought our new Mazda fr...

The dealership is nice. We bought our new Mazda from this dealership and we are extremely satisfied with the whole process. Everyone in the dealership is very welcoming. Our sales representative, Tom was very helpful. He is very welcoming and explained us everything about the car in detail. Tom made...

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Raul Sala
Reviews 1
2020-09-03 18:25

From opening explorations with sales manager Mark ...

From opening explorations with sales manager Mark Betterly to financing discussions and finalization of purchase with business/finance manager Brian Golin, to vehicle inspection with John, and paperwork with Chuck...the entire process from start to finish couldn't have been more seamless, stress fre...

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Michael delaCruz
Reviews 1
2020-09-01 15:11

I had my car damaged while parked at a parking gar...

I had my car damaged while parked at a parking garage. The garage said they would pay for the damages. This mazda dealership took full advantage charging way more than necessary. However that is not my complaint, as I had nothing to pay. That just shows how dishonest they are.
My complaint is that ...

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Daniel Kaufman
Reviews 1
2020-08-28 14:57

Our Salesman (Paul, I think) didn't know anything ...

Our Salesman (Paul, I think) didn't know anything about the car we wanted (Mazda 5) such as how many speeds it had (5 or 6), seats (he apparently fits himself, his wife, their 2 sons, their wives and children into a car with 6 bucket seats), or MPG (according to our salesman the car boasts 30+MPG bu...

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Arash Rahimgol
Reviews 1
2020-08-19 07:30

I'm sure a lot of 5 star reviews are fake. They ju...

I'm sure a lot of 5 star reviews are fake. They just put them to balance too many 1 starts.
I leased my car here and went for service multiple times. They're dishonest and expensive. I love Mazda, but I'll never go back to this dealer.

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Dave Newsome
Reviews 1
2020-08-12 03:44

Don't buy from here!! I bought a newer SUV here an...

Don't buy from here!! I bought a newer SUV here and within 1 week after buying it my my power steering pump and something else went..It was over a $2,000 job and the suspicious thing was that when I came back from the bank to get the down payment and as I walked in the manager ran up to me and said...

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Leonel Galan
Reviews 1
2020-08-10 16:08

Very unprofessional no communication between emplo...

Very unprofessional no communication between employees. Have a Mazda cx9 made a appointment to get a key made they ok come Friday at 3 it'll be $189. Friday comes the chick out front says we're getting ready to close and the car has a recall. So we reschedule drop the car off and they give us a comp...

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Ryan Butler
Reviews 1
2020-08-10 02:20

Meet with Sales Representative Paul to discuss opt...

Meet with Sales Representative Paul to discuss options regarding a purchase of a CX-5 Grand Touring vehicle. What turned out to be a pleasant experience quickly changed once I notified him that I did not want my current vehicle evaluated at the present moment and I wanted to see estimates first. He ...

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Linda Kipe
Reviews 1
2020-08-07 07:04

Maple Shade Mazda staff is awesome! Everyone is h...

Maple Shade Mazda staff is awesome! Everyone is helpful and knowledgeable. Tom was great, he listened and found us the exact car we were looking for! This is actually the second Mazda I purchased from Tom. I purchased a Certified used 2016 CX-5 and love it so much that
I came back to purchase a...

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Leslie Blau-Berlin
Reviews 1
2020-08-06 13:34

Reluctant but very satisfied Mazda 3 buyer. We wer...

Reluctant but very satisfied Mazda 3 buyer. We were searching for a used Mazda 3 hatchback and rushed into Maple Shade Mazda when we saw it advertised. Although the car was what we came in looking for, I think the sales person still should have offered other models for me to consider like the Mazda ...

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Mary Meng
Reviews 1
2020-08-02 05:06

I bought my first Mazda almost five years ago. I ...

I bought my first Mazda almost five years ago. I have brought it in regularly for free oil changes and service, as needed. Pete Janus and his assistants could not be more professional, helpful, and accommodating. Whenever I bring my car in for servicing, I am given a loaner car. If I am just get...

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Jeff Gebert
Reviews 1
2020-07-27 04:04

This is my third Mazda purchase from Maple Shade s...

This is my third Mazda purchase from Maple Shade since 2012. Every purchase has been painless. Mazda 3 this time my salesman was Najee. Very pleasant, knowledgeable and low pressure. Happy to be a return customer and close another deal here.

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Victor Victor De Jesus
Reviews 1
2020-07-22 22:51

I am so disappointed with this dealership. The dea...

I am so disappointed with this dealership. The dealer manager do not have an idea what is going on with the company. The bank sent the money to them for a month now and they never paid my outstanding balance. I have to ask them on happen.manager answered wait till monday. Never again i will deal wit...

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Tuck4sure
Reviews 1
2020-07-19 14:57

I had an great expierence with Dan, I came in with...

I had an great expierence with Dan, I came in with doubts but left out confident and in a new 2013 Mazda! I would recommend here to all!

Update: Dan was not the person I thought he was with the messed up paperwork and all of the empty promises of a detail and other services (He was since "moved" ...

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Paul Dragone
Reviews 1
2020-07-17 23:27

My car broke down and they totally helped me out. ...

My car broke down and they totally helped me out. They connected me with a tow. Called with estimate and did a great job. I work on my own cars normally and this was my 1992 miata. The work was well dine quality. They took the time reset the clock and radio ad well. A nice touch. Thank You.

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Chirag Patel
Reviews 1
2020-07-11 05:45

Imagine the goodwill Mazda earned when they offere...

Imagine the goodwill Mazda earned when they offered Mazda's 'Essential Care Program' where doesn't matter your brand or type of car, Mazda will offer a free oil change and a quick clean up. I've always loved the new Mazdas and wanted to check out the CX-9 in the process while trying to avoid contact...

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James Stephen
Reviews 1
2020-07-03 08:24

My wife and I visited this dealership to look into...

My wife and I visited this dealership to look into buying a CX5 since our RAV4 was coming off its lease in less than a month. We could not have had a sleezier experience and will never come back. When we walked into the showroom, we explained our situation to the salesperson, and he then took us on ...

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Steven M
Reviews 1
2020-07-02 18:44

My experience with this dealer was very positive. ...

My experience with this dealer was very positive. My sales person was Marta. She was knowledgeable and prompt. She read me well, knowing that I was not there to waste time. I gave her my price and she was honest with whether it would work or not. I arrived on a Monday, test drove the vehicle, came t...

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Susan Roselli
Reviews 1
2020-06-20 17:48

I have always used this dealership for service wit...

I have always used this dealership for service with my 2014 CX-5. Recently, I had trouble starting my car and had it towed to the dealership. The Service Department was very accommodating, they were able to squeeze me in and got me back on the road that day! The service personnel are always pleas...

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