MAP Communications

3.7 · 31 reviews
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Benjamin Hill
Reviews 1
2020-09-18 16:07

This place is terrible. They do no answer your cal...

This place is terrible. They do no answer your calls they just put all your customers on hold until they hang up. Worst service. They are a answering service that does not answer the phones. They will lose you any customers that call

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Jennifer Welch
Reviews 1
2020-06-15 13:47

We have been in business for 5 + years. Using Map ...

We have been in business for 5 + years. Using Map Communications has been one of the single most best decisions we have even made! I can be anywhere, ( on the beach ) get a text and call my customer back. My customers are impressed at the speed I return their calls!

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Yvonne
Reviews 1
2020-04-09 11:01

I used to work there an the pay could be better co...

I used to work there an the pay could be better considering the mess you put up with. Training is a joke an the breaks are too short. Dont be pregnant an have to use the bathroom becaise they have to grant you permission an most times they tell you to wait. I specifically remember a winter storm hap...

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Shakira S
Reviews 1
2020-03-21 02:53

I recently applied here and the way they do the hi...

I recently applied here and the way they do the hiring process is truly unprofessional I have not received a phone call back after being told a number of different things of why the manager wasn't in I still stayed positive and waited for a phone call that I still have yet to receive if someone didn...

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Will Carpenter
Reviews 1
2020-03-13 23:20

We've been using MAP Communications as our answeri...

We've been using MAP Communications as our answering service to field after hours calls for a couple years now. Our business has been growing and it is in no small part thanks to MAP. They are always quick to answer, handle our customers very well, and they've brought lots of new business our way w...

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Georgina Costanza
Reviews 1
2020-01-17 03:07

This is not a review of the service. This is a rev...

This is not a review of the service. This is a review of the way the agents are treated in this company. Agents are forced to turn into robots with no company support and barely enough insurance to survive. Agents are miserable. There is a reason why the company always has extra hours available, its...

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Tracy Cannon
Reviews 1
2020-01-15 07:52

Horrible! You would think that answering a phone a...

Horrible! You would think that answering a phone and taking a message in a polite way would be a simple task. I never had so many complaints from my customers on how rude and impatient the people were who answered my phones. Sometimes the MAP employee would even tell my customers that they can't han...

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Jeff Courtney
Reviews 1
2020-01-15 06:53

This company bills it's clients before the billing...

This company bills it's clients before the billing due date of service. Additionally, representative message delivery was spotty with not many details. We continue to fight for a refund on services for 10/01 - 10/31 and today is 09/14/2017. We look forward to this refund and will follow up if the co...

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