Horrible! You would think that answering a phone a...

Horrible! You would think that answering a phone and taking a message in a polite way would be a simple task. I never had so many complaints from my customers on how rude and impatient the people were who answered my phones. Sometimes the MAP employee would even tell my customers that they can't handle their call because they are not a current customer!!! How would a MAP employee know who is, and who is not a customer. I lost so much work because of them. Also, every time MAP and myself would discuss how to re-word the call handling instructions, the request I made would not be set up properly. MAP Employees would classify a call AFTER HOURS, during the middle of the day. And constantly mis-spelling the email addresses wrong so that we would not receive the phone messages. Great concept, poorly executed. And ..... when I asked to cancel the service, the rep said she would, I later got another invoice. After informing them that the service was to have been canceled.... MAP started saying I had to send in a cancellation form, which after asking for, I still don't have and now I am fighting to terminate service!