Despite sympathetic emoluments, catastrophic Garmin after-sales service, defective watch received by the pope on 23/12, we are on 11/02 and still being treated ... a heresy
yet accustomed to order from them in the past, I am really disappointed with the order follow-up and the return conditions. The return costs have to be paid at your expense ..... to be done quickly and in their senses ... the service ineffective commercial do not answer emails, or with 10 days of de...
First purchase for beginnings in running. Very good advice and excellent customer service.
Incredible speed, internet order received the next day.
Likewise for a return, reimbursement made without delay.
I recommend without problem.
Come to discover the Cycle shop, in the idea to buy a bike !! Just a hello, sellers who have nothing to do with their customers ...
Loss of potential customer !!
The salesman condescendingly explains to me that today skate brake rims are a has-been, and observes a heavy silence because I don't know that bontrager has become a Trek subsidiary ... that I wanted was a spoke to replace a broken one: he could have told me directly that they are running out of sto...
Super store for running enthusiasts. The salesmen are competent and pleasant. I recommend
Hello,
Before selling for the first time on this site, I first consulted forums.
Indeed, in 2010 the forums did not necessarily advise this site.
I decided to give in reading the reviews in 2014.
Nothing to say I placed my order on Saturday and reception on Tuesday after.
I had a doubt about th...
Faithful customer for years ... I appreciate the welcome, the personalized service for my Garmin Fenix for example last time! Always looking for a solution! Many thanks ... not to mention your encouragement to the Deauville triathlon !!!
For cycling: great team, dynamic and very good after-sales service.
No customer relationship for order tracking and non-reception ... !!!!!
for info a little explanation will be made to make you understand why not order from them.
Exchange fees payable for the customer and by Colissimo. some clothes fit very small => information on the size would have been welcome AND free exchange fees too
Ok very nice and good selection of products but not big enough
Very knowledgeable staff members, one of the best place to buy your running shoes.
Store with quality products
Tip top advice
The brand is making significant reductions to compete with the internet
You rarely get this level of service quality in Paris. These guys know their stuff and take the time to help.
Great store to get a super good quality running shoes, cloth and any other equipment. Also they have a great option of "running lab" where people can check what kind of running shoes do they need. And there are always a lot of promotions .
Good sports and triathlon store with a wide choice, professional sellers and connoisseurs. Only weak point the prices a little too high.
The reception leaves something to be desired. Not a hello. It's not the seller who comes to the customer but the opposite. Then we managed to have a salesman who half listens to you. He comes running to bring you the desired model and then he disappears. In the end, I did not buy. It's no wonder tha...
Excellent service and products. Very good advice from sellers.
I recommend !!!
The site says: "Reception within 24 / 48h - Free return & exchange - Payment 2, 3, 4x without charge" FALSE you pay 9 euros to return the shoes ... Be careful not to go wrong!
Let me explain myself: professionalism on the part of the sellers. We can ask them their opinion and their advice at any time of the day, they will be the same, without pushing to purchase. In short, thank you.
A high quality store: sharp selection and competent salesmen.
I have ordered many times on the eshop also: I have never had problems and delivery times are tops!
Very good, order delivered on time announced, very good telephone contact, S.A.V at the top.
INTERNET PURCHASE - ADIDAS ULTRABOOST AT 90 EURO
THEY DO NOT REFUND RETURN COSTS IF NEEDED FOR AN EXCHANGE OR REFUND
RETURN IS NOT FREE
I PAID 8.60 EURO FOR RETURN COSTS FOR A PAIR OF SNEAKERS BECAUSE THE MODEL AND SIZE WAS NOT SUITABLE.
OTHER SITES OFFER FREE RETURN WITH A PREPAID LABEL...
Concerns the website.
I do not know what grade assigned. It is rather mixed. Order running shoes on the site. The prices are good. The disadvantage is that we choose at least two pairs to be able to try, even three and to return them it is paying full price (pity as a Lepape professional could nego...
nice welcome, I will come back, nice presentation of running and cycling products!
Choice and advice
High-end material
Competent seller, available and very good advice. No push-sale, a real pleasure.
Excessable SAV of bad faith and amateurism: 3 months to manage a return and finally arrive at the same point: 3 months without the product for nothing. Cahotic follow-up, The Pope sees only his interest and not that of his customers.
NOT SERIOUS REFRAIN
I ordered a pair of shoes at LePape and it continues to be a miserable experience. I ordered a wrong size, called them to reserve another pair and sent the correct documentation per mail for the exchange process. As requested, I sent them back on my own expense and although the Belgian post clearly ...
I bought a pair of Skechers Go Run two years ago. It is one of my favorite brands for running and perfect for the practice of triathlon I wanted to buy a pair of Go Trail and surprise they no longer sell this brand. Probably because they don't make enough room for it. I remember that the seller insi...
Come to test pairs of trail shoes. Good reception, very good advice by the seller Cyril. I leave without shoes because they did not have my size, but I ordered the good on their website.
A great choice of shoes even if everything is not there.
I recommend so :)
Racing bike bought at the Pape 8th arrondissement store in Paris. Great welcome and great advice. Sylvain, who took care of us, is a real expert who puts himself within reach of the customer. Postural study and adjustment of the bike by him at the top.
Always so nice, pleasant and good advice for runners. Thank you for the welcome and a great summer to the whole team.
Weekday morning, 2 customers but 8 sellers so difficult to go around the shelves quietly. Coming to compare two models of Saucony shoes I found what I was looking for. Too bad there is in store that the latest models of each brand, the website offers older models more affordable. Polite home.
Never give them your phone number, or you will be spammed bluntly.
If you like Kalenji, go your way. Shop Running, Bike, Swimming, Outdoor with super quality products. I advise for the purchase of bike vs. net or decathlon. The service is top and competent.
I purchased a sticker from their site and did not receive it. They say it's my job to do the research with the post office.
After a few exchanges, they refunded me. They are correct.
a little incompetence for some, then competence for others, it's very uneven. In any case on the bike sellers are worthless, little information, the guys do not care. As for the HT, they sell but if it does not work they do not care. To avoid I think, better go elsewhere
Super welcome. Department store with a lot of choices. I think back for specialty shopping.
Friendly shop with nice sellers who know their trades well. Small problem, store a little small.
Very good bike repair shop. Fast, kind and efficient. They even take the Canyon bikes! Special thanks to Dimitri.
Following a botched mechanical work (2 times) in a concurrent store on my bike. I came to see the lepape team. Perfect service, very professional staff. My problem is not completely resolved but I will come back because I know the job will be done well.
Millet jacket bought on the site. Ordered in the morning arrived the next day. Jacket compliant. No complaints. Everything is perfect.
Perfect client experience. Great advice, choice and prices!
Garmin watch brought to after-sales service. No loan watch. Delay announced from 3 to 4 weeks. No news after 5 weeks. I call the store and I am told that it will be ready the following week and that I will be called. No news the following week. I call the store and I am told that we do not know when...
INCOMPETENTS AND UNUSABLE
The seller, despite 4 years of seniority claimed in the store, confuses my Polar watch with a GPS watch ...
Then no help for my watch breakdown despite the purchase in their shop, I am sent to the stalls of the Chinese who change the batteries of the watches ... In short,...
Lepape is a very good store for runners. While in Paris I took a tour for a new pair of running shoes and I was very well received by an experienced salesperson who knew what he was talking about and above all with a smile and a good mood. A store that has not stolen its reputation, a must for any s...
Big dispute following the online purchase of a 935 forerunner not at all suitable for use (cardio wrist unusable because of its inaccuracy).
According to them, if the product does not suit you, do not try it.
Off to find out if it suits us we must try it ... Delirium. The person found it complet...
A huge disappointment ... I received the additional dented package and the shoebox ... same
The shoes do not suit me ... return at your expense by colissimo with tracking! You will get some for 10 euros or more. In the end, I would have paid 10 euros more for a pair that didn't suit me.
This is th...
Receipt of LOWA hiking shoes with defective soles
No news from my file since August from the sales assistant
I chose to pay more on a French site thinking of after-sales service
I was wrong
I have to buy new shoes now
Go elsewhere
disappointed not to have seen the Pope during my visit
Customer of the Paris store and of the site from the start, on running items (clothing, shoes, watches), never hassle with the site's after-sales service, on the other hand, in the store, the salespeople are anything but competent.
Pity ! This harms the brand.
disappointed with my visit. but it may suit some. No feeling and maybe too used to my favorite store on a human scale.
Cordial, attentive and expert welcome. Bikes in stock - rare enough in this season to be reported Recommended!
Top online service.
Hyper responsive.
Amazing logistics, same day shipping every time.
A big bravo!
Welcoming boutique with competent teams for all sports practices.
A wide choice of textile products, shoes but also fitness and nutrition.
I am very satisfied with the products I get for my use.
Quality staff for quality products.
I recommend
Really nice and helpful sellers. I will undoubtedly come back to renew my sports clothes.
I bought my first road bike from Lepape rue d'Artois. I didn't know anything about it and they accompanied me from A to Z by giving me precious advice from start to finish (from clothes to wear to screwing on certain parts of the bike). The "after-sales follow-up" is perfect. They always respond eff...
not very friendly,
I was looking for a tomtom product that was in stock on the site and arrived on the spot they have no product super technology. ah if only super online order super 5th shipping charges
not ready to order at home
I am looking to replace my excellent aging Trek bike with a dual Sport Trek. Visit September 27 at Lepape to see the model. Sellers smiling but not welcoming. "You can watch the man model at the entrance". Ok. I'm a woman and I want to see a Trek woman bike. No WOMAN bike in the store. You can order...
We came during the Christmas holidays in Paris and we took the opportunity to buy for our daughter who begins the athletic spikes and warm outfits for the winter.
Home more than average by a gentleman who seems to be there by force and gives us the impression that we do it ....... to stay polite!
...
My children love going to this store in Barcy: they could spend hours playing ball or trying out scooters; the store lends itself well, they have room and the sales staff are pleasant. Always a pleasure to go shopping there.
Advice at the top, the seller obviously a passionate took the time to listen to my needs and provide me with several solutions accordingly. It's rare, thank you!
Super store with a very wide choice of products in stock or on order. The salesmen / mechanics are on top, always smiling, helpful, and of course do a very good job. I really make the right choice by buying my bike at home, I recommend!
Nice surprise that this shop! Runner's paradise but not that!
I came after a buddy runner's advice, so already good sign ;-)
Consultants at the top and not interested in selling just the opposite! Vincent (35 min to 10km) super good advice and nice ... postures tips, chiropodists ... I love!
I pu...
I am extremely disappointed!
During the sales be careful not to be fooled like me. We tell you that the stocks are managed in real time and that therefore what appears to be available is indeed, but this is not the case. So we end up with an order that is never sent and we must call them to tell yo...
One of the only sites to still charge the return costs in case of reimbursement ...
I came by earlier to get information on carbon wheels. Experience at the top! I was enlightened in my research. The seller considers us and takes the time to help us. It allowed me to specify my need and budget. It is an expensive purchase that requires reflection. But the option to buy from them is...
Excellent, impeccable store, professional, friendly and attentive staff.
Store ready for my work in which I often go for a stroll. Very nice products and kind sellers. Recently we looked for a bike for my wife. The salesmen were very good advice and we are spread with a bike that pleases bcp my wife.
hello .buy a pair of pegasus 35. deliver in 3 days product top I recommend
Very warm welcome and precious advice from Jannick for the purchase of a pair of trail sneakers. I recommend the shop!
Hello,
I'm writing this comment for the "Cycling" part of the Lepape store in Paris.
I never imagined having such an experience when I returned to this store, great welcome from the whole team, very polite and friendly.
A BIG thank you to Sylvain who was able to advise me and guide me on the righ...
I went there to buy shoes because on their site there are lots of choices and good prices with old model. Result: a Parisian store near the very chic Arc de Triomphe, with staff who are absolutely out of touch, who manage several customers at the same time, look elsewhere when we talk to him and nod...
We wait 15 minutes to be taken care of. The seller next to us is busy with a client so no problem and that's perfectly normal. On the other hand the others who avoid you but who will advise the pretty young girl behind us however they go there! So I bought my two running pairs from the competitor. A...
For my first visit, the staff seem to be pro both in the field of sport and commerce. A lot of choices. Good quality equipment.
Quality advice, warm welcome and many products available (vae)
This store is worth being known ! The products are of great quality and the sellers are competent and willing to offer a great service. I strongly recommend !