I have been using the Bell 4G connection for more than 05 years and have been paying my bills without any outstanding. This is to bring to notice that when I called the hotline number 1575 on 15th of February at 8.55 a.m the staff named Mr. Thiva was very rude and I have never experienced such a har...
Worst customer care service don't recommend for any one. Bullshit no signal for anywhere
I had a really bad experience with lankabell. I tried to check the bill through online billing and on 01/06/2016, it was 4300 and today it is 8300. It should have changed on 28/05/2016 but now they updated new rental with added government tax. And when I called them to ask the new rental , they told...
Had my router for approximately 1 week, and returned, i dont even know why i wasted my time getting it.
I was cut down without internet for 4 days & stomper service was sending me around. As a person work from home loss due to this poor net work was huge. I couldn t communicate with my clients during this period & Dialog came to rescue. 4-5 times I have spoke to customer care & they were not supportiv...
I really love their service. I use a PABX system for my company. They allowed to customize the call answering method as per my wish. Amazing service! I recommend for business use!
I appreciate their charges on 4G connection, which is very reasonable and now they have started a unique support service where you have assigned contact person for queries on your connection. This branch in particular is proffetional and offers good service to their customers.
Don't take the hotline. When you say no, you will not die. Data is just outstanding, just add an extra GB. Don't work all the time
Unprofessional staff.
Very poor and unorganised customer service.
Has few parking space . Service is good . I used bell4G for 1.5 years. Had to cancel the connection as it has no signal in Ratmalana . To everyone who buy the bell 4G router , though it mentions as free router ,you got to return the router in order to disconnect the connection . So keep the box an...
Make sure you have enough time to waste at hear. The Customer care only care about the money not the customer service.
Has the worst customer service.
Made a complaint about my internet connection everyday for more than a week but it not attended to. Finally decided to call the customer care manager Mrs. Deepashika but she refused to come to the phone and said she was unavailable. When I called the customer servi...
Wifi is not worth to buy rest of other products are good
The worstest telecommunication company every in Sri Lanka don't have signal even in the colombo area for 4g connection don't buy
not a well established ISP who can provide a good service. there are enough room for improvement in the future.
Worst telecommunication service provider ever. Tried calling customer service many times still they are busy. Having lots of issues in their bell 4g portal. Time to time signal dropping etc.
Somewhat ok.but when ti a conbection ascertain signal level in ur area before d purchase.some places tis really good.packages r .reasonable compared to other networks
Service personnel were excellent. Service of Internet is useless
One of the worst internet services ever.
I am regretting taking Lanka Bell.
Very slow internet or no internet at all at day times.
Very low signal. Very bad customer service.
Will never recomend anybody for Lanka Bell.
And i wonder how they call their routers 4G. Not even close to 2G at times.
Cheapest 4G service provide in sri lanka but average needs to be improved
Need to improve quality of the products , But cheapest 4G provider in sri Lanka.
Worst service in the hotline number. For 45mins I was in the line no one answers the phone. Most of all there is an issue in online payment for router billings since now it has not been made. We can't do our online payment and get the router line back. Please try to satisfy the customer first to dev...
Lanka bell office in kollupity. I went to deactivate my Bell 4G account. It's WiFi is by far the cheapest than any other providers but It comes with cost which It's the slowest network.
The worst internet service provider in srilanka. It take more than 30 mins to load google even... what the hell is wrong lanka bell cant even talk to a customer service rep.. please do not subscribe to this its a waste of money
Hello Customers,
please dont buy the LANKABELL connection. very slow connection and bad customer support. i had very bad experience with company.
Collecting some Document to make a compline to TRC.
if you have any bad experience please email me this will help me.
Very very very upset with their customer service. Hot line 1575 is not answering in last 3 weeks. I have waited everyday more than 10 mins but no one answered.
The leading CDMA and LTE Telecommunication provider in SL
At first i was only disappointed about the service and the internet speed. Now it's become the level which i hate lanka bell. i regret i chose lankabell over dialog. i can't do anything with this freaking internet connection . can't even load a twitter page let alone youtube. it seems like they only...
Please never buy this fu**ing 4G connection , hate the speed always slow , complain many times but they naver gave a solution.
Believe it or not you call this the head office for lanka bell. Walk into it, you will see less glorious ambience. Laid back staff. Credit card machine didn't work on that day.
The pricing brochure is a photocopy. Be ready for a laid back experience here!
Visited few days ago.its called headoffice of lankabell.only two girls in front office customer care.one was calling someone and gossiping other ones busy with customer.they have no idea whats customer care
Provides the most cost effective Broadband Internet Packages in Sri Lanka.
Worst after sales support even user for more than 2 years
I complained for the poor internet connection many times in my bell 4G they came to my home after 4 months and they just reset my router and it is more slow dammmn service please improve the coverage in maradana.
I had another with the head office that they never response for the customers they thi...
Customer service ZERO thru phone 1575. No one will answer the hotline except you will drain your funding on the mobile. My monthly allocated data over before the period, I was trying to get into customer portal to increase my data but it never appeared.
I purchased lankabell broadban connection and used it for around 6months without any issue. But we had to chage my recident and the new house premises didnt have lanka bell 4g cinnection. Then I had toreturn the device. At the time I purchase their connection, they said that they will refund 2500 ca...
Worst Internet provider in Sri Lanka. Today Internet was interrupted several times. And when I call they told me there is an issue in the base center. And the customer service is very bad and unprofessional. If you are going to buy a service from Lanka Bell, you should think twice. I pay Rs. 3000 fo...
Worst Internet provider in Sri Lanka...!!! Yesterday I was having issue with the connection, Then contacted customer care, they said that they will inform relevant team so far not even one call. They offers Cheap 4G packages, and with the package you get the cheap customer Service as well.. Do not ...
Helpful helpdesk. I bought a 4G router but they gave a wrong SIM then I had to take the terminal back to them to get it changed.
Internet service is good. When we call cus.service during a connection broblem due to tower failure or any other system problem in their side they know nothing. They talk rubbish and talk completely irrelevant simple things. Customer service ppl do not have any technical knowhow and give foolish so...
Lanka Bell is a world-class telecommunications operator that provides a full range of telecommunication services to businesses and residential customers in Sri Lanka.
Lanka Bell was formed in 1997 as the single largest BOI Company in Sri Lanka with an investment of over Rs21,862.74 Million. It was ...
I had a Bell 4G router. There were virtually no signal. Consuming internet via router was a pain. Bell did not address the complaints. I returned the router. The front office staff is slower than their router speed. I think sloths are faster than the staff at the head office. No emotions. Very poor ...
this was the best telecommunication provider in 2005 - 2011
but now the situation is :(
still love this place...
This is no secret company. There is no signal, the casketmaker has not been compliant for weeks. Put it on the roof.
Worst Internet service provider. please dont buy the LANKABELL connection, even though if they provide some trap offers. Internet was interrupted several times.