I have been using the Bell 4G connection for more ...
I have been using the Bell 4G connection for more than 05 years and have been paying my bills without any outstanding. This is to bring to notice that when I called the hotline number 1575 on 15th of February at 8.55 a.m the staff named Mr. Thiva was very rude and I have never experienced such a harsh call center service from Lanka bell. Actually my complaint was that I'm unable to activate extra GB since the online app is out of service from monday this week, but when I called to raise my question this so called staff was answering my questions disrespectfully and in a don't care voice.
I request you to take immediate action against the staff Mr. Thiva because due to such attitudes you may lose customers and may get a bad reputation to your LANKA BELL SERVICE.
VERY DISAPPOINTED ON THIS CUSTOMER CARE SERVICE.
WE ARE CUSTOMERS AND WE ARE NOT REQUESTING ANY SERVICE FOR FREE SO PLEASE TRY TO RESPECT THE CUSTOMERS.
