Merc Medical team is the quality service I was looking for! Team is very responsive to my family s needs and upon delivery of the medical equipment needed, they truly took care of us! Service was outstanding with compassion and kindness! Thank you so much! Will be sure to refer my family and friends...
Horrible customer service. You ask for service and unless you 3 months of last service has happened, they will refuse. How is it a company that is to help people live is challenging them rather than helping them? After my next visit, I'm asking my doctor for another service agent
Merc Medical does an amazing job. I have a quick turnaround on durable medical equipment delivery. We have referred several patients to Merc medical and they have all been extremely satisfied I highly recommend this company if you need any durable medical equipment
Not a good company to do business with. The hospital or state paid the company for a wheel chair and other equipment but he was given used rusted equipment that had to be oiled before it was usable. Unless you have no choice but to use them I suggest you find another service. There are many differen...
I was to be released to home tomorrow (Christmas Eve) and the order was placed ahead of time to provide a wheelchair so I could return home as I am 100% non weight bearing. They called me this afternoon to say "sorry, we have no wheel chairs". What? No wheelchairs? "No sir, we have no wheelchairs,...
My wife's psi machine cup broke for the second time and without it, she has a very difficult time breathing, and I spoke to this guy/manger Jeffery, twice now, and when I told him it was an emergency, he kept telling me to bring machine in on Monday because they don't come out to do any emergency re...
My family members received Very poor customer service from the rep Richard. His communication skills needs improvement, When you dealing with patients are their family members you should show comparison that he don't have. He's dealing with patients that aren't promise the next day. Therefore he sho...
I wish Google had an option to leave a review in negative so that I could have given them -10K rating. All they care about is money. The customer service is absolutely rubbish and there is no coordination between them and the physician office. Never ever go to this company if you wanna avoid frustra...
I recently had a friend who was in dire emergent need of home health equipment. We were referred to Merc Medical and they immediately got all the necessary information to equip her home to have a peaceful last rest. I was so grateful to experience their wonderful service in such a stressful time. ...
This company has no patient privacy. In the lobby discussing Insurance, costs and everything else. I had an appointment scheduled by the owner, I arrived for it and I wasn t on the schedule. The cost should ve been explained to me prior to my appointment so I wasn t unexpectedly hit with a huge paym...
The hospital I was recently admitted to recommended this place to rent an Oxygen tank before I could be released. I called for pricing and was verbally quoted $150 deposit, $150 for tank rental and would also need a credit card on file with them if I chose to keep tank longer than one month. I sent...
No customer service at all they don't care they promise to deliver monthly now they saying is every 3 months they are so ridiculous.
Merc did an excellent job with my geandmother s equipment. Her wheelchair and Rollator were a higher quality than her neighbors at her senior living property. When I had questions regarding her insurance coverage and equipment allowances, the staff was knowledgeable. When the equipment was delivered...