Merc Medical team is the quality service I was looking for! Team is very responsive to my family s needs and upon delivery of the medical equipment needed, they truly took care of us! Service was outstanding with compassion and kindness! Thank you so much! Will be sure to refer my family and friends to you guys!
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Horrible customer service. You ask for service and unless you 3 months of last service has happened, they will refuse. How is it a company that is to help people live is challenging them rather than helping them? After my next visit, I'm asking my doctor for another service agent
Merc Medical does an amazing job. I have a quick turnaround on durable medical equipment delivery. We have referred several patients to Merc medical and they have all been extremely satisfied I highly recommend this company if you need any durable medical equipment
Not a good company to do business with. The hospital or state paid the company for a wheel chair and other equipment but he was given used rusted equipment that had to be oiled before it was usable. Unless you have no choice but to use them I suggest you find another service. There are many different company's that offer this equipment. Do yourself a favor and find one now. Gregg G. President/ Ceo Allstar transportation srv & limo
I was to be released to home tomorrow (Christmas Eve) and the order was placed ahead of time to provide a wheelchair so I could return home as I am 100% non weight bearing. They called me this afternoon to say "sorry, we have no wheel chairs". What? No wheelchairs? "No sir, we have no wheelchairs, have a nice day and Merry Christmas". Click. Two locations and NO WHEELCHAIRS? MAKES NO SENSE. And then to wait until the last minute to tell anyone?
My wife's psi machine cup broke for the second time and without it, she has a very difficult time breathing, and I spoke to this guy/manger Jeffery, twice now, and when I told him it was an emergency, he kept telling me to bring machine in on Monday because they don't come out to do any emergency repairs and that they only do repairs when brought to office. Best thing he's good at is not to find the solution to fix the problem and did not care about wife's condition. He gave me every reason why he couldn't help instead of trying to find a solution. Ended up calling a local supply company and they were more then willing and even stayed open late and they had exactly what we needed tod fix the problem. My wife and I and her case worker are now setting things up with them instead. Grant it it was at end of day on a Friday, 15 minutes before they closed, but no solution in helping my wife, at all.
My family members received Very poor customer service from the rep Richard. His communication skills needs improvement, When you dealing with patients are their family members you should show comparison that he don't have. He's dealing with patients that aren't promise the next day. Therefore he should put himself in their shoes. What if that we're his family member are even him. I know that our day too day jobs can be stressful at times, Take consideration in knowing that you're helping some terminally ill patients. Perhaps this business is just your way of making money, if that's the case you should find yourself another way too make your income.
I wish Google had an option to leave a review in negative so that I could have given them -10K rating. All they care about is money. The customer service is absolutely rubbish and there is no coordination between them and the physician office. Never ever go to this company if you wanna avoid frustration and disappointment.
I recently had a friend who was in dire emergent need of home health equipment. We were referred to Merc Medical and they immediately got all the necessary information to equip her home to have a peaceful last rest. I was so grateful to experience their wonderful service in such a stressful time. They scheduled her appointment that day to come to her home so that her homecoming would be ready. Thank you Merc & Marisol for all your help and quick turnaround!
This company has no patient privacy. In the lobby discussing Insurance, costs and everything else. I had an appointment scheduled by the owner, I arrived for it and I wasn t on the schedule. The cost should ve been explained to me prior to my appointment so I wasn t unexpectedly hit with a huge payment. Never again will I use this company! I don t recommend you use them either! Very disappointed!
The hospital I was recently admitted to recommended this place to rent an Oxygen tank before I could be released. I called for pricing and was verbally quoted $150 deposit, $150 for tank rental and would also need a credit card on file with them if I chose to keep tank longer than one month. I sent a family member to pick up same day and they had her sign a order form. I used it for less than one month and had a family member return the tanks and was told that my cash deposit was non-refundable. Never was this mentioned when I called for pricing. If I had paid with a credit card I would of disputed this charge. Very shady people. Do not use them. Also just checked the contract my family member brought back and no where in the contract does it state Non-Refundable deposit.
Merc did an excellent job with my geandmother s equipment. Her wheelchair and Rollator were a higher quality than her neighbors at her senior living property. When I had questions regarding her insurance coverage and equipment allowances, the staff was knowledgeable. When the equipment was delivered, the technician surveyed her apartment for safety and removed potential tripping hazards. They, also, gave helpful instructions on how to use the equipment. My grandmother has given her neighbors recommendations for Merc and the same quality of care was given to all.