Intuit Canada

3.3 · 37 reviews
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Jonathan van Bilsen
Reviews 1
2020-10-14 18:02

I purchased Quickbooks Desktop and called to ask h...

I purchased Quickbooks Desktop and called to ask how to accept credit card payments. After being on hold for 45 minutes speaking with two agents, I was told it is not possible to do this.

Why it took 45 minutes, i will never know, but if you purchase from Intuit be prepared to solve your own prob...

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COURTNEY DIONNE
Reviews 1
2020-10-07 22:07

I've managed the digital strategy of some of the b...

I've managed the digital strategy of some of the biggest CPG brands in the country and have never experienced customer service like I did today with their Community Manager "AB". Prompt, personalized responses and they didn't even make me call a 1-800 number. Using this interaction as a case study a...

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David Michaels
Reviews 1
2020-10-04 23:43

I participated in a research study for Intuit. Th...

I participated in a research study for Intuit. They sent me an email that I would be compensated $150 after the study. After an hour and a half of answering their question the person moderating the study, Jennifer Steeves said, So we owe you some money. It will be a gift card coming from another...

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David Suddaby
Reviews 1
2020-10-04 19:48

I sincerely mean this when I say, out of any busin...

I sincerely mean this when I say, out of any business on the planet this has to be the worst, inept, uncaring business out there. This team is clearly inept at solving my issue of simply changing my plan from $50 to $20 per month. That's all I want. Instead it's been months of technical support, doz...

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Jack Yeager
Reviews 1
2020-10-02 16:28

Intuit has hit us with steep price increases every...

Intuit has hit us with steep price increases every year for our 5-user Quickbooks Pro system. They know they have you captive with their software, and can hold you to ransom once it's an integral part of your business. How about a price break during the pandemic? Microsoft are sweethearts by compari...

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Andrew Weiss
Reviews 1
2020-09-25 03:43

I'm blown away by how incompetent the support team...

I'm blown away by how incompetent the support team is here. Today I spent three and a half hours with two different tech support members. The first one told me wrong information ruining my QuickBooks master file. The next one couldn't provide any helpful information and suggested that I call back at...

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Bluink Ltd.
Reviews 1
2020-08-10 06:03

Everytime I contact Intuit Canada's support group,...

Everytime I contact Intuit Canada's support group, I get a very quick response and answers to my questions about navigating something that has surfaced and that requires more experience with the use of the program. And when there is uncertainty, there is no hesitation to suggest I consult our accoun...

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Bernard Parker
Reviews 1
2020-08-02 02:56

Worst, ever, possible respect for the customer. W...

Worst, ever, possible respect for the customer. Want to be ripped off ? you have come to the right place.

Further to my first experience, I had the misfortune of having to call CS. They have redefined the meaning of double standard: They must record you but they will not let you record the con...

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Mike
Reviews 1
2020-06-24 15:53

Since going private, little bugs have started show...

Since going private, little bugs have started showing up in my 30 year old database. I am having to phone more often to find out why the data is disappearing - mostly on the investment module. The support is very good but there is no way to escalate an issue if an agent doesn't know the product a...

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Ken Anstruther
Reviews 1
2020-06-18 12:23

QB constantly freezes interfacing with bank softwa...

QB constantly freezes interfacing with bank software. Cannot consistently link with Outlook 365. Very slow to fix software bugs and adding such things as class type to input pages. Support reps are generally good and are helpful. Many good software features, though and forgiving for non accounting t...

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Kurtis Reimer
Reviews 1
2020-06-11 06:44

Brutal App for quickbooks self employed. You can t...

Brutal App for quickbooks self employed. You can t do quotes, can t separate subtotal from Gst on your expenses. Can t really add in decent notes for making bills. Then trying to cancel your account is like an hour long process. They make it so you can t log into your subscription and cancel it. The...

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Quy Tran
Reviews 1
2020-06-04 18:44

Have been using their software for personal taxes ...

Have been using their software for personal taxes for years. Just tried their Turbotax business incorporated, and it did not live up to standards with the usefulness or friendliness of their personal tax software. Unless ur an accountant, it s not easy to do yourself.

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Dianne Moon
Reviews 1
2020-03-21 13:44

I've been a customer for 17 years and have had a s...

I've been a customer for 17 years and have had a subscription for the last 10 years. I now am retired and my last payment for 2019 is this month and I want to cancel my 2020 subscription. Intuit tells me if I cancel my subscription for the coming year, that I will not have access to my 2019 files. H...

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Bill Cusack
Reviews 1
2020-01-25 06:50

By far the worst customer experience I've had in m...

By far the worst customer experience I've had in my career.

A well designed software structure to remove increasing amounts of money from your bank account, while providing as little back as possible.

If you need to resolve a real problem be prepared to spend the day dealing with carefully cra...

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RA M
Reviews 1
2020-01-22 02:42

Intuit has not resolved the issue I received with ...

Intuit has not resolved the issue I received with their program, Mint, with multiple transactions disappearing. If that were not bad enough, our credit card account with joint cards got mysteriously and randomly split into two accounts all of a sudden. Spent hours contacting Intuit Mint, several t...

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Matthew
Reviews 1
2020-01-01 23:00

Work order is originally submitted May 17th. Each ...

Work order is originally submitted May 17th. Each week phone calls were made to attempt to obtain follow-up. Each time someone promised follow-up and each time zero follow up after a week for three weeks. It was June 9th before someone actually responded to the case and admitted how awfully they had...

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