Dianne Moon

Review of Intuit Canada

I've been a customer for 17 years and have had a s...

I've been a customer for 17 years and have had a subscription for the last 10 years. I now am retired and my last payment for 2019 is this month and I want to cancel my 2020 subscription. Intuit tells me if I cancel my subscription for the coming year, that I will not have access to my 2019 files. How can that be since I paid $50. a month all year for 2019? I believe that the 2019 QB files belong to me since I paid it. If I cancel my National Geographic subscription, I don't have to return all my issues, do I? Intuit tells me I have to buy another software from them to download all my 2019 files????? Where is the Customer Loyalty here and why are they keeping me from accessing my 2019 files when I paid for them??? Someone, please help! Dianne