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Average ratingExcellent
4.5/ 5

Based on 717 reviews

571%
417%
38%
22%
12%
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What reviewers say about HEB

Generated with AI from 717 reviews on Trustburn · updated 32 days ago

Across the cross-section of reviews, customers frequently describe HEB positively, praising it for having everything they need, generous ownership, and friendly staff with stocked shelves, though a few note minor frustrations such as products being moved around the store.
What does HEB do?

HEB is a regional supermarket chain founded in 1905, operating 329 stores in Texas and 55 in Mexico, including Central Market stores that compete with Whole Foods and Mi Tienda stores that sell Hispanic foods, and it remains owned by the Butt family.

What are the most common complaints about HEB?

Describing what the critical reviewers wrote, complaints focus on negative encounters with staff and management, including unpleasant employees and what one reviewer called bad management, along with specific incidents like being publicly confronted for carrying a gun due to inadequate signage and poor customer service such as failing to restock key holiday items in time.

AI-generated from reviews on this page. Verify anything important with the company directly.

Ephraim Shofar
Reviews 1

Try as you might, you'll find a hard time trying to find something to complain about at this store. The only thing that we could come up with was that it's just always so busy - a product of it's own success. Whenever we are in the area, we always try to shop here first. Best HEB we've been to yet, highly appropriate that his was the first ever HEB. We hope that Corporate in San Antonio is paying attention - this store location deserves the highest marks.

Friendly employees, willing to help despite always being so busy (as we've said before, it's a very busy store). Cashiers move like lightening but they're accurate and still friendly. Store is always clean, always stocked, and we've never had problems finding anything.

John Bennett
Reviews 1

An amazing "grocery" store. Everyone working there is friendly, helpful and kind. Their house brands are money-saving AND high quality. It's a busy store all day long because people know they're in for a good experience. Only available in Texas and some in Mexico, it's a real find for out-of-towners like us.

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About HEB

Founded in 1905, HE Butt Grocery is a regional supermarket chain with 329 stores in Texas and 55 in Mexico. The company's Central Market stores compete with Whole Foods and the Mi Tienda stores sell Hispanic foods. HE Butt remains owned by the Butt family.

Website
heb.com
Address
646 south flores
Categories
Retail