John Basford
What reviewers say about HEB
Across the cross-section of reviews, customers frequently describe HEB positively, praising it for having everything they need, generous ownership, and friendly staff with stocked shelves, though a few note minor frustrations such as products being moved around the store.
What does HEB do?
HEB is a regional supermarket chain founded in 1905, operating 329 stores in Texas and 55 in Mexico, including Central Market stores that compete with Whole Foods and Mi Tienda stores that sell Hispanic foods, and it remains owned by the Butt family.
What are the most common complaints about HEB?
Describing what the critical reviewers wrote, complaints focus on negative encounters with staff and management, including unpleasant employees and what one reviewer called bad management, along with specific incidents like being publicly confronted for carrying a gun due to inadequate signage and poor customer service such as failing to restock key holiday items in time.
AI-generated from reviews on this page. Verify anything important with the company directly.
Randy Norton
Looks clean and well maintained. Also looks old and could use a face lift (remodel)
Keanu Caldas
Was fully stocked even with a ton of people and has precautions in place because of covid.
Jeff Schwarz
Patty Evers
Rebecca Caldwell
Melana Hughes
Diane Butler
This HEB has just about everything you could possibly need. Only thing missing is hot, fresh homemade tortillas!
Patricia Alt
I love my HEB, but STOP REARRANGING THE STORE EVERY 2 WEEKS. I KNOW ITS TO MAKE US BUY MORE, BUT IT BACKFIRES IF I HAVE TO HUNT IT DOWN IN A NEW DIRECTION EVERY 2 WEEKS. I JUST GO TO WALMART WHERE IT'S ALMOST ALWAYS ON THE SAME ISLE.
Vincent Dahlenburg
Great place to shop with good prices. Excellent deli, bakery and produce.
Steven Segura
The only grocery store in Kerrville. I'm glad we have it.
Keita Bee
TOMMY BISHOP
Mike Wood
wg allen Allen
Lora Coy
Leslie Martin
This HEB is always busy. It's a smaller store. Hard to navigate around people!
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Founded in 1905, HE Butt Grocery is a regional supermarket chain with 329 stores in Texas and 55 in Mexico. The company's Central Market stores compete with Whole Foods and the Mi Tienda stores sell Hispanic foods. HE Butt remains owned by the Butt family.