Based on 717 reviews
HEB is a regional supermarket chain founded in 1905, operating 329 stores in Texas and 55 in Mexico, including Central Market stores that compete with Whole Foods and Mi Tienda stores that sell Hispanic foods, and it remains owned by the Butt family.
Describing what the critical reviewers wrote, complaints focus on negative encounters with staff and management, including unpleasant employees and what one reviewer called bad management, along with specific incidents like being publicly confronted for carrying a gun due to inadequate signage and poor customer service such as failing to restock key holiday items in time.
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This one on main isalways busy and they always seem to have what i need..the only issue...no parking and defiantly not near enough handicap parking. You'd think in a town that's fill of retired people they'd have more available parking for those that need it.
Great choice in veggies and meat department rocks!!!
Wonderful store, good variety, friendly people, decent prices. Own brand of items is just as good if not better than the name brands. Love my HEB!
Always busy, very good selection of almost anything you need. Really appreciate all they do to support their communities and the hurricane victims.
Awesome employees the lady MIC at night is so enchanhed , the lady's at the entrance welcome everyone , no employees were texting or useing their phones , not like our Heb in San Antonio mcCreless & Las Palmas they are just the opposite .
Kerrville H E B's have great selections we cant get in Floresville
Good service from employees. But! It's always packed.
Welcome To The Central HEB Flagship in Kerrville Texas Good Staff Good Prices And Fast & Friendly Service And A Good Place To Shop & Meet Your Fiends And Enjoy Your Food Shopping And Most All Good All Around So Shop At H E B Today and Discover How Good HEB is Today
Love HEB. We no longer live in Texas and the one thing we miss the most is HEB. There is no other grocery store anywhere we have beeen that even comes close to HEB. LOVE and MISS HEB.
Very good with fresh produce. HEB promotes local suppliers. They carry a wide variety of food, appliances and accoutrements for every day life on a level that gives Wal Mart competition.
At 70 years old I've been in quit a few grocery stores. This is the best.
HEB has everything you need and if you want something they can order it.
A bit dated in the look and feel, but their inventory is up to date. Great selection and fast checkout
Stated it is now mandatory to wear a mask in order to shop in their store but once inside there were other shoppers without a mask on. If I have to wear one then they need to make everyone wear it. I was issued a mask at the door in order to walk inside. They are letting some slide and this is not the time to pick favorite customers.
The female baggers NEVER bag properly! The guys put things in the bags like they care, maybe the girls need to take lessons from them.
The best store in the world very friendly treatsyou like family.
I love my HEB, young workers and most are helpful and friendly. Good fresh food and produce HEB is known for.
Really like HEB but the flower selection at the Kerrville store is poor. So buy the milk, vegetables, etc but go elsewhere for flower arrangements.
Well I usually shop at the small HEB so when I went to the big one I knew it was gonna be sure busier and it was. It was a reminder of y I love my HEB#2!! When it's buzy like that I can't enjoy shopping and I like shopping for FOOD ! We got what my daughter wanted to get for her "GINGER BREAD HOUSE " making party and left which was expensive and left!
Love this store, nothing it like it anywhere. Miss it when we go to FL for 3mks in the winter
Even with the construction making parking awkward, this is the place for good organic choices. Using curbside delivery now.
Love my HEB! Never long lines, great prices, friendly service!
The Bakery and Deli always provide great service and custom orders.
Incredible staff and products. They ve really been the heroes of this pandemic health crisis. Extremely quick workers make it to where the long lines take no time to get through. Specifically this location has always been above and beyond and always has and will continue to be my go-to
Very strange layout compared to the HEB's that I go too.
I literally go here almost daily, almost always have what I need.
Very nice !!! They are adding to it. Making it bigger and better!!! With car wash, gas station, and BBQ restaurant!!!
Always fresh food, fantastic meat and produce sections. Has a wonderful health section, and carries many health goods that others do not, including essential oils and remedies. The coffee is amazing. Only place I can find it (cafe ole). Good, competitive prices. Love shopping here, best local grocery store.
I typically love, HEB products, I refuse to shop anywhere else for most of my food. HEB brand is usually as good or better than the competition. I got a coupon to try HEB Organics Potatoe chips.. I like the baked cupsc from HEB. These chips however are grease bombs. They are the oiliest chips I have ever attempted to consume. Not only do I need to wripe my fingers after every chip, but the back of my hands also after reaching into the bag.
Step up your game... I am disappointed.
The best! Quilaty& standard above the five star rewarding.like I said (The Best !)#1
Love this place ! Had a variety of the items I was looking for, one was on sale & in & out in a flash !
The big HEB is so easy yo find things, hard to find things in the small one.
It's a great place to shop. Great staff and great combo deal. Thanks Charles Butts!! When are you going to open a store in the Greenville. Tx area?? We're hungry for one and waiting! !
Bob treece
Caddo Mills Tx
Same thing. They go out their way to show a customer they are first!
This store has large variety of products for shoppers to choose from. The prices are fair and the produce and meat is fresh.
Enjoyed my shopping,found everything I needed with no problems
Always crowded, but that's because it's always fresh and clean! Customer service isn't the greatest as management seems to be rude to customers, but the checkers usually make up for that!!!
The crowds are getting an early start for the holidays. Baskets are really full. RELAX AND BE PATIENT. Keep an eye for those specials.
HEB is my favorite place to shop. I also get all my prescriptions filled at the HEB Pharmacy.
Someone fell down in heb an they were on it in a hart beet they are the best store around kerrville Texas
Some of the employees seemed to be unnecsisarily in a rush. Also a bit rude. Prices have gone up since my last visit.
On a positive note I am happy to report HEB is in my opinion, is top in sanitizing and trying to make it safe even though Texas has become more lenient with its guidelines.
Always helpful and friendly staff open late until 11pm on Sidney baker 12 am at main St location
It's by far the worst HEB. Under stocked, poor beef selection and crowded. Pharmacy is slow. No customer service at check out. Spent several hundred dollars and had a cart full, no offer to help me out to my car. I will not return to this HEB. We live approximately 80 miles from Kerrville HEB. I will travel an additional 20 miles to Fredericksburg HEB from now on.
Good selection. Parking is a challenge due to construction.
Usually find everything I need and then some. Today found s lovely cucumber hummus. Who knew they made cucumber hummus. Also tasted before I bought. There was also a chocolate hummus that was amazing. Will certainly try this on cupcakes next time I make them. Suggested by great gal that demos this stuff.
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Founded in 1905, HE Butt Grocery is a regional supermarket chain with 329 stores in Texas and 55 in Mexico. The company's Central Market stores compete with Whole Foods and the Mi Tienda stores sell Hispanic foods. HE Butt remains owned by the Butt family.