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Average ratingExcellent
4.5/ 5

Based on 717 reviews

575%
416%
36%
23%
10%
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What reviewers say about HEB

Generated with AI from 717 reviews on Trustburn · updated 32 days ago

Across the cross-section of reviews, customers frequently describe HEB positively, praising it for having everything they need, generous ownership, and friendly staff with stocked shelves, though a few note minor frustrations such as products being moved around the store.
What does HEB do?

HEB is a regional supermarket chain founded in 1905, operating 329 stores in Texas and 55 in Mexico, including Central Market stores that compete with Whole Foods and Mi Tienda stores that sell Hispanic foods, and it remains owned by the Butt family.

What are the most common complaints about HEB?

Describing what the critical reviewers wrote, complaints focus on negative encounters with staff and management, including unpleasant employees and what one reviewer called bad management, along with specific incidents like being publicly confronted for carrying a gun due to inadequate signage and poor customer service such as failing to restock key holiday items in time.

AI-generated from reviews on this page. Verify anything important with the company directly.

Dennis Hengstebeck
Reviews 1

Convenient and comparably priced to Wal-Mart, helpful staff, clean store! I like the fact that you can enter off of Main Street, or the Street behind the store. Makes for #easyacess! They also have a nice seafood section. Enjoy Stay Alert in all parking lots, always!

Rick Byrd
Reviews 1

HEB is the place. Store brands exceed the nationals in flavor, quality, and price. The rest of the country is seriously missing out. Everyone I've talked to says they know how to treat their employees and actually pay them. Why can't every grocery store be HEB? Why are other grocery stores even open in Texas?

Toni Guerrero
Reviews 1

Huge open store, clean and light, and lots and lots and LOTS of very helpful staff on the floor and at the many manned checkouts. I do love having the aid of a staff member on check out, rather than the self checkout of other stores. My preferred shopping point. ESPECIALLY as they've now added Curbside shopping to their offerings!

karen cook
Reviews 1

Probably the best small-town supermarket I have ever been to. Be prepared to navigate through crowds of sometimes slow-moving shoppers, tho. Don't go when you are in a hurry! Great selection of relatively hard to find high end items for "foodies" at very reasonable prices.

Linda Mitchell
Reviews 1

Shopping @ HEB again. The usual products available, when they're not trying to push their brand so much. Seeing that Kerrville is the home of the first HEB, one would think we would have an awesome store, but on the contrary, they just "remodeled" the store. Tearing out the old flooring, only to leave a concrete floor. Which is fine, were it nice and even, but they left it with missing concrete, bumpy in places, where someone could possibly trip. Seems to me the original home of HEB deserves an awesome store. If it weren't for the people of Kerrville, HEB wouldn't be where it is today.

Howard Freeman
Reviews 1

Not only is it the only game in town, it also happens to be the best game anywhere, in my opinion. Cheerful cashiers (my standout detail, since it s the last detail of the store I encounter each visit), excellent produce department, speciality items, and a yogurt aisle for miles. Would like more sustainably farmed meats available, but there are local sources for that. Plus, I got my very best nonstick fry pan at HEB.

Camilla Jackson
Reviews 1

This store is fabulous. It has a pharmacy, a bakery, and a section for prepared food. They also have a large plant section. The butcher is well trained so they have a strong meet selection. A semi strong selection of wine and many different kinds of beer are available. The cashiers are trained to work quickly and they always have an adequate number of cashier stations open. It can get very crowded on the weekends so I recommend going during the week if possible.

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About HEB

Founded in 1905, HE Butt Grocery is a regional supermarket chain with 329 stores in Texas and 55 in Mexico. The company's Central Market stores compete with Whole Foods and the Mi Tienda stores sell Hispanic foods. HE Butt remains owned by the Butt family.

Website
heb.com
Address
646 south flores
Categories
Retail