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Average ratingExcellent
4.5/ 5

Based on 717 reviews

566%
420%
37%
26%
11%
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What reviewers say about HEB

Generated with AI from 717 reviews on Trustburn · updated 32 days ago

Across the cross-section of reviews, customers frequently describe HEB positively, praising it for having everything they need, generous ownership, and friendly staff with stocked shelves, though a few note minor frustrations such as products being moved around the store.
What does HEB do?

HEB is a regional supermarket chain founded in 1905, operating 329 stores in Texas and 55 in Mexico, including Central Market stores that compete with Whole Foods and Mi Tienda stores that sell Hispanic foods, and it remains owned by the Butt family.

What are the most common complaints about HEB?

Describing what the critical reviewers wrote, complaints focus on negative encounters with staff and management, including unpleasant employees and what one reviewer called bad management, along with specific incidents like being publicly confronted for carrying a gun due to inadequate signage and poor customer service such as failing to restock key holiday items in time.

AI-generated from reviews on this page. Verify anything important with the company directly.

Tamara Smith
Reviews 1

I HEB!
I can't wait to see the new store!
Their meat, vegetable, and fruit selection is far superior than Walmart's.

Carol Krahenbuhl
Reviews 1

Great grocery store. Great produce, and meat. Great variety of products offered. We will return to these stores. I won't recommend the shopping service. Too much food just sits on racks waiting in the aisles to be put with rest of items. Not good if you're buying cold items.

Adriana Travers
Reviews 1

This may be the oldest HEB...but definitely not the best. Always some weird funky smell lurking inside. Most of the cashiers are surly and snappish and the management style here is pretty weak.
One of the basket wranglers in the parking lot stood by tapping his toe at me while I loaded my car with my groceries and as I pick up the last item from the basket ...asks if I need any help. No...but I will be doing my shopping in Fredericksburg or San Antonio if I can help it. The store is always too crowded with Kerrville's finest. Gah!

Jessica Lackey
Reviews 1

I went in this afternoon to get my daughter a cute cake with Happy Birthday written on it. When we went to pick up you could tell my daughter was disappointed that I picked the sprinkle cake and not the unicorn cake. Kenna swept in and rescued us!! They reassured me they could redo the frosting and still sell the cake and offered to put her name on the cake she wanted, she even asked her which display she wanted. My child was so happy and that makes me so happy!! I love my HEB!!

D K
Reviews 1

This store is the original H-E-B and has just about everything you need. It's so big that I prefer to use their Curbside pick up rather than searching all over the store for the few items I need. The parking lot is terribly crowded; my car has been scratched there. Hopefully they'll correct this when they build the new store.

bobhoseman
Reviews 1

I love the people who work there they are so nice and helpful,going through cancer the workers helped me find good food and also told me how to cook it.The only thing i find that bothers me is that Women who serve food to people have to stand with their backs to a freezer while they serve food with a hot plate in front of them.I stood talking to a server one day and was cold.there has to be a change,maybe if a manager had to do this it would change .Please do something about this .

Zane Smith
Reviews 1

Nothing more iconic to the hill country town of Kerrville Texas than HEB. This business is ran better than any other chain grocery store. This particular location is clean, well organized, and easy to navigate. Prices are the lowest you can find, for the same products elsewhere. Every single employee works with a smile on their face and is very pleasant to interact with. 5/5 but would be 10 stars if I could rate that high.

Alex Moore
Reviews 1

This location consistently has items in stock I prefer, as compared to other stores in Kerrville including the other HEB! Some items have been discontinued at other store but I can still find them here. Great friendly staff, clean store and well organized. I wish they'd choose one entrance and exit though, it's changed several times I've gone. I miss the convenience of the gas station but it was out of my way. It's only going to get better after the expansion is finished.

A Brookman
Reviews 1

Good, few household items I felt squished walking through this store everything is very close and stacked high. Customer service was slow and very long line. A manager came over but instead of helping get through the line she stated asking the employee questions or conversation either way it made the wait even longer.
We were just passing through the last HEB on I-10 before it stops. Next time I'll stop somewhere else.

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About HEB

Founded in 1905, HE Butt Grocery is a regional supermarket chain with 329 stores in Texas and 55 in Mexico. The company's Central Market stores compete with Whole Foods and the Mi Tienda stores sell Hispanic foods. HE Butt remains owned by the Butt family.

Website
heb.com
Address
646 south flores
Categories
Retail