Hanover Honda

4.4 · 361 reviews
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Elisa Bae
Reviews 1
2020-12-25 18:10

I can t believe this place. So unprofessional and ...

I can t believe this place. So unprofessional and sneaky with their service charges. I called ahead to schedule an appointment with someone who could check out my car engine to see if there s something wrong with it because I tried to get my state inspection sticker and they said my car won t read t...

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Keith Martin
Reviews 1
2020-12-25 08:34

My wife needed a new vehicle, so during our search...

My wife needed a new vehicle, so during our search we checked out the used inventory listed on Hanover Honda's website, and decided to stop by to take a closer look. Doug greeted us shortly after we arrived, and helped us locate the vehicles we were interested in. He seemed pretty knowledgeable abou...

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Allen Smith
Reviews 1
2020-12-23 08:33

My dad and I where looking for a used vehicle afte...

My dad and I where looking for a used vehicle after my dads car was totaled. If you want great customer service and a friendly atmosphere this is the place. The sales person Phoenix was professional and very kind. She went out her way to help.

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Deirdre Sanders
Reviews 1
2020-12-22 13:38

Right before Thanksgiving I bought a new Honda Civ...

Right before Thanksgiving I bought a new Honda Civic through Hanover Honda. The sales associate was great throughout the buying process but as soon as I had to deal with the finance manager it was horrible. I am a senior citizen about to retire soon and this is probably my last new car purchase. I w...

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Doug Bradley
Reviews 1
2020-12-16 21:56

Absolutely the worst service department I have eve...

Absolutely the worst service department I have ever been to! They do not greet you. You will wait 15 to 20 minutes to have a question asked. They will offer to wash your car, but it will often take an hour to do so. I spent over $800 and three visits trying to solve a engine problem, which they co...

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Maureen Follmer
Reviews 1
2020-12-16 15:03

After leasing my Honda Civic for the last three ye...

After leasing my Honda Civic for the last three years, I was stressed out about having to deal with making another car decision. Jayna at Hanover Honda has been working with me and was so helpful and kind. She didn't make me feel pressured or uneasy. I know I made the right decision this time. A...

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Charlotte Lippy
Reviews 1
2020-12-13 12:24

Just bought a new Honda CRV yesterday from Chris A...

Just bought a new Honda CRV yesterday from Chris Arabio. Chris made the stressful procedure of buying a car relaxed, fun and easy. All of the staff we had dealings with were highly professional and I would recommend Hanover Honda to anyone.

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Maria Gonzalez
Reviews 1
2020-12-13 05:37

My significant other and I recently started search...

My significant other and I recently started searching for a car, this was our first stop. And it was a horrible experience! We were ignored by some a lady named Jayne, pretty sure she was texting on her phone. She looked directly at us too. The next person we came in contact with did not have on a n...

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Mario A
Reviews 1
2020-12-11 00:22

Purchased a vehicle at Hanover Honda with a 828 cr...

Purchased a vehicle at Hanover Honda with a 828 credit score. Didnt think it would be an issue with securing a good rate on a loan. After the Sale it was revealed hanover honda generated 4 hard inquiries on my credit report. Add insult to injury the apr was 4.99.

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Ana Barranco
Reviews 1
2020-12-08 17:30

I loved Hanover Honda! The experience was great an...

I loved Hanover Honda! The experience was great and certainly willing to help me out to get the car I wanted! Lucy was very friendly and making sure the process was smooth. She made sure I had the best service. Jill also helped out so much by finding the financial piece and fitting my budget. Overal...

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lauren guthman
Reviews 1
2020-12-06 00:19

Wonderful experience @ Apple Honda Hanover. The st...

Wonderful experience @ Apple Honda Hanover. The staff are very friendly & helpful as well. My cousin is the GM & helped us through the buying process etc. As well as his fellow coworkers. We have never bought from a dealership before seeing as how my hubby always buys used vehicles from people onlin...

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thomas ramirez
Reviews 1
2020-12-05 12:09

I have had many dealership experiences. I found th...

I have had many dealership experiences. I found the buying experience pleasantly free of hard-sell and shady tactics of other dealers. They were professional and transparent throughout. I would go out of my way to buy from them again.

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jeff macdowell
Reviews 1
2020-12-05 05:59

went to get my oil changed for a 2019 ridgeline I ...

went to get my oil changed for a 2019 ridgeline I just bought at hanover honda. apple wont honor the free oil changes with the purchase. in my opinion, honda is honda, and apple should honor the sales agreement from the company they took over. if this is how good faith in business is handled with...

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Deborah Schuman
Reviews 1
2020-12-03 22:05

I have a 2006 Civic. It was the first Honda I purc...

I have a 2006 Civic. It was the first Honda I purchased. I loved the service center at Hanover Honda until today. The paint is peeling on my car. American Honda will give me 25% of the total to repaint my car. Hanover Honda says it will cost $4700 to paint it and I will get $1200 back from America...

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Indie Njord
Reviews 1
2020-12-03 21:02

Friendly and kind, went for a car inspection. Down...

Friendly and kind, went for a car inspection. Downfall - made an appointment at 8:30 am. Arrived at 8:20 am. It's been now two hours and my car still isn't done. If I called on Wednesday and made an appointment, why should it be taking this long? Other then that a nice place .

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Katie W
Reviews 1
2020-11-26 21:18

If I could give a zero I would. The salesman was J...

If I could give a zero I would. The salesman was Joseph. He did not try to work with me with trying to get a car and when I did not want to go with the the pricing he got flustered. He did not show or explain a lot of stuff. He needs to learn how to be a better salesman. I do not reccomend going her...

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kenneth feldman
Reviews 1
2020-11-23 22:30

I had my radiator replaced at Hanover Honda and th...

I had my radiator replaced at Hanover Honda and the service was great! Brandon Gist in the service department was very professional and did a great job at coordinating the service of my vehicle. The work was done quick and at a fair price.

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Mike Kapusta
Reviews 1
2020-11-23 04:08

Car in photo is from Apple Honda, not the liars in...

Car in photo is from Apple Honda, not the liars in Hanover, read below..

I placed the down payment and they promised me a car that night. 9 days later they refunded me after daily lies about having the car and "just trying to get it to the dealership" as they never found it in the first place.
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Barb Strausbaugh
Reviews 1
2020-11-09 12:11

19 years ago I bought my first brand new car, a Ho...

19 years ago I bought my first brand new car, a Honda Accord V6 EX I couldn't have asked for a better car but it was time to let her go at 279,000 miles. So she was traded for a 2019 Honda CR-V EXL. The CR-V was not my 1st choice, but the HR-V didn't have the technology that I needed or enough power...

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Kelly Danfelt
Reviews 1
2020-11-06 10:42

Never bringing my car here for inspection again. I...

Never bringing my car here for inspection again. I d rather pay someone than spend all day at Honda waiting for my free inspection. Waited over an hour and a half before going to seek out my service advisor myself to be told my car failed inspection. 45 minutes later, and am still waiting to get m...

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micah zech
Reviews 1
2020-11-05 11:19

Theresa and all the staff were really great. I ca...

Theresa and all the staff were really great. I came looking for a car and test drove one I liked. Theresa helped me find a similar one in a color I was more interested in owning. They then offered me more than I thought my truck was worth and gave me a fair price on the new ridgeline. I am very ...

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Rebecca Kornaski
Reviews 1
2020-11-03 18:20

Just bought the new Honda passport! Tim Stevens is...

Just bought the new Honda passport! Tim Stevens is an amazing salesman. Definitely ask for him when you go! He made the whole experience easy and fun! Answered all my questions and helped with all the great new technology that comes with the car. He was so knowledgeable and just a really fun guy to ...

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Gerry Ste-Marie
Reviews 1
2020-11-03 10:20

Great organization. Very knowledgeable salesman ( ...

Great organization. Very knowledgeable salesman ( Terry) with very good personality. A great pleasure to deal with. Would highly recommend. Service was very good and they were very accommodating. Not pushy. Listened to our needs and complied without hesitation.

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Brenda Little
Reviews 1
2020-11-01 04:29

Nice selection of cars and colors. May not have e...

Nice selection of cars and colors. May not have exactly what you want in stock, but sales person will work with you if you want a color they don't have in the model you want.

Terry Wolfe was a great sales person to work with. Very easy going, no pressure. Choose what you want and he'll set eve...

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Alyssa Gorman
Reviews 1
2020-10-26 23:56

This is my second experience with Hanover Honda an...

This is my second experience with Hanover Honda and it was a pleasant one. They did their best to get us a vehicle that fit our needs and fit within our budget. Dave was very helpful and offered to answer any questions about the car even after we left the lot. I recommend Dave and Hanover Honda for ...

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ceciliaariana90
Reviews 1
2020-10-25 17:44

I just purchased my brand new Civic Touring! I ha...

I just purchased my brand new Civic Touring! I had such a great experience especially working with the sales person Terry Wolfe who was extremely kind, patient and very knowledgeable. I am so pleased with my purchase and just the overall experience.

Thank you again for an amazing experience and...

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Edward Burda
Reviews 1
2020-10-22 15:29

Excellent experience. Salesperson Eric very helpfu...

Excellent experience. Salesperson Eric very helpful but not pushy. Eric had my son drive a number of cars and worked with us to purchase a vehicle that met my financial target while giving my son a car that he will enjoy to drive. I would recommend the dealership to my friends and co-workers. Deale...

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Amy DaVeiga
Reviews 1
2020-10-18 13:15

Poor customer service. Charged for services did no...

Poor customer service. Charged for services did not ask for or approve. Charged for inspection when still under free inspection. Service couldn t find my account even though I bought the vehicle at their location. Did not even wash the car like they used to . Would have never gone with this dealersh...

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Miriam Pipes
Reviews 1
2020-10-16 05:55

Terri Francis is very patient and listened to what...

Terri Francis is very patient and listened to what I wanted. I took my time with my purchase, and she was great with following my lead. Dan Langford is awesome at working with me for the best deal on the car I wanted. Thanks all around! :)

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Donald Strout
Reviews 1
2020-10-10 18:15

Very professional. Like all dealers they take a V...

Very professional. Like all dealers they take a VERY long time to complete all the documents, but otherwise perfect. When you are paying via trade and cash, it would seem that you should be able to complete the purchase in less than an hour. Car dealers still take 3-4 hours to complete the task.

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Karah Richardson
Reviews 1
2020-10-08 03:08

I came in twice to look for a used vehicle. I'd ha...

I came in twice to look for a used vehicle. I'd had some negative experiences with car salesmen at other dealerships in the past, so I was expecting this would be another frustrating interaction. Terry Wolfe assisted me, and I was pleasantly surprised at how helpful and kind he is! I wasn't quite re...

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Nancy Carlson
Reviews 1
2020-10-03 15:40

Just an outstanding purchasing experience at Apple...

Just an outstanding purchasing experience at Apple Honda of Hanover. Spencer was the perfect "host," the management staff was transparent and friendly, and the whole process was fast. No stressful or lengthy back-and-forth over price - they came out of the gate with a reasonable deal on my beautiful...

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Craig Stinson
Reviews 1
2020-10-03 04:38

Very satisfied with my purchasing experience! Tim ...

Very satisfied with my purchasing experience! Tim was very low pressure and I feel that I received very reasonable pricing. Ms. Whorl was exceptionally knowledgeable and accommodating working through the commercial portion. My only disappointment is that the dealership ran screws through the bumper ...

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judy domby
Reviews 1
2020-09-27 10:12

I did not purchase our van from this dealership, b...

I did not purchase our van from this dealership, but I did have the pleasure of communicating with Spencer via text. A most knowledgeable sales consultant, and one who replies promptly to inquiries. He was always pleasant and helpful, a definite asset to his profession.

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