Deirdre Sanders

Review of Hanover Honda

Right before Thanksgiving I bought a new Honda Civ...

Right before Thanksgiving I bought a new Honda Civic through Hanover Honda. The sales associate was great throughout the buying process but as soon as I had to deal with the finance manager it was horrible. I am a senior citizen about to retire soon and this is probably my last new car purchase. I went into the office alone knowing the price and loan was worked out ahead of time. The finance director offered me GAP coverage. I quickly texted a family member and asked if I should get that. My son assumed it was through the bank I financed the car with and told me it was a good idea. I did this with my other vehicles in the past and it was 200 dollars added to the loan. Not this time. He sold me a 900.00 GAP coverage through Zurich. When I got home my son told me that it was a rip-off. I can get gap coverage through my insurance company for 12 dollars a month. That same night I told my sales associate I was going to terminate the policy. If u cancel the policy in 30 days u get a complete refund. I called 10 times during that week and was sent to voicemail every time. Nobody would call me back. Then the next week I called upset and talked to someone who claimed he was the manager and he would take care of it. 3 weeks later I called Zurich and was told they never got cancellation and policy was still active. I called dealership again very upset. After talking to multiple people I was informed again that they would cancel the policy. This was right before Christmas. Waited another few and called Zurich again. Sure enough the policy was still active the dealership lied to me 3 times now. I expressed my frustration with Zurich and they explained to me that the dealership gets a commission on the GAP coverage and every month that goes by I get less of a refund on the policy. Then they told me all I have to do is fax them a note saying I wished to cancel policy and they would send refund check to my bank for my car loan. I called Honda one last time and talked to yet another manager. He told me all I needed to do was fill out a form and he would take care of it. It took 3 months for them to finally be honest with me. Now I m out hundreds of dollars and feel scammed. If you are a senior citizen or someone who isn t too knowledgeable about the car buying process do not buy a car here. I have bought many cars throughout my life and this was by far the worst experience I ever had. I tell all my friends to go to Westminster Honda these people are nothing but bullies and liars. Very upset