Gtek Computers and Wireless

4.3 · 552 reviews
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Marie Lopez
Reviews 1
2020-12-22 05:28

Very happy with Gtek, technician came out and inst...

Very happy with Gtek, technician came out and installed everything quickly, answered all my questions efficiently and provided excellent customer service. Needless to say I am very happy to have switched over from Hughes Net! Thanks Gtek!

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NTG ntg
Reviews 1
2020-12-21 06:46

Im Russell and We live out in the country and we h...

Im Russell and We live out in the country and we have had different internet services and have been very dissatified even to the point where we would not even try to get internet anymore. We decided to try G tech and we watch movies everyday with no problem and we even brought back movie night for ...

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BRIDGETTE HOTT
Reviews 1
2020-12-19 14:57

Robert and Simon were very professional, attentive...

Robert and Simon were very professional, attentive, knowledgeable and extremely efficient in providing a new install. Amazing experience and excellent customer service. Internet service is super fast with multiple devices being used simultaneously. Thanks again Robert and Simon with Gtek...keep up t...

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Notyourbiggestfan
Reviews 1
2020-12-18 14:52

I mean its not the best or the absolute worst serv...

I mean its not the best or the absolute worst service out there but I do love their customer service everytime I had a issue they always send someone out right away. Where I live when its windy the service stops completely and I'm unable to use my TV which is all wifi based which sucks. I believe I ...

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Rabid Kitten
Reviews 1
2020-12-16 01:42

Been with them since 2013, unfortunately I haven't...

Been with them since 2013, unfortunately I haven't figured out why I stuck with them. Internet is awful, I'm not receiving the upload and download speeds I'm supposed to. Everything is constantly buffering and playing multiplayer games on their service is horrifying. Their customer service is alrigh...

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deeann collins
Reviews 1
2020-12-14 16:35

I've had internet service with Gtek for a couple o...

I've had internet service with Gtek for a couple of years and have been impressed with their customer service. I received a call from them two days ago stating that they would like to do some maintenance on the equipment. Apparently there were trees that had grown and were causing interference wit...

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Mike Anderson
Reviews 1
2020-12-14 03:06

Excellent response from Getek reps.Very profession...

Excellent response from Getek reps.Very professional and courteous. Technician was well educated for the work being performed and professional in his work ethics. Explained their system and provided us with necessary information on bill paying and technical support. Highly recommend Gtek.

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Linda and Roy
Reviews 1
2020-12-11 16:00

I have been waiting for GTek to become available i...

I have been waiting for GTek to become available in my area and called to sign up as soon as I did. It's a great local company with good pricing. I love it! Thank you so much. I highly recommend this company for internet service.

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jessica hernandez
Reviews 1
2020-12-10 22:09

We have GTEK for quite sometime now and just start...

We have GTEK for quite sometime now and just started experiencing some issues with service being dropped... so we upgraded our package thinking that was the issue and still no change... so we called to have a technician come out and get the issue fixed..
needless to say the package we had before u...

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Jaime Pittman
Reviews 1
2020-12-09 12:51

We have been customers for 5 years. Lately our ser...

We have been customers for 5 years. Lately our service was getting really slow. Wasn t sure if we had too much on the WiFi but I placed a service request anyway. The tech came out after accommodating our schedule- and did an awesome job. He found the problem and fixed it in a minimal amount of time....

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Demetrius Dasilva
Reviews 1
2020-12-09 01:52

Professional, expeditious, punctual technician. Se...

Professional, expeditious, punctual technician. Service is very fast and stable. Router is brand new and they delivered on every promise.
I'd strongly recommend GTEK over Exede and Hughnet.
Technician's name was Hector and he made a great impression representing GTEK. I heard about GTEK from a nei...

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Jason Horger
Reviews 1
2020-12-08 16:01

I pay for the best service available, and don t ge...

I pay for the best service available, and don t get close to what I pay for!! I m suppose to get 25 mbs and after two speed checks it showed; 2.6 mbs and 3.3 mbs. We have had nothing but problems with GTEK. I m tempted to see if the local news or the Better Business Bureau might be able to help w...

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Sylvia Medina
Reviews 1
2020-12-05 22:26

From the first phone call I made to the date of in...

From the first phone call I made to the date of installation they have been very professional and informative. They were able to come out in a timely manner to install the service. Tech was very polite to my son when he was here. Thanks again GTEK! Looking forward to years of service with you all.

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Christopher Bartol
Reviews 1
2020-12-04 16:35

I had a problem with streaming movies, dropping ou...

I had a problem with streaming movies, dropping out several times while viewing..

Renee listened to my problem and was able to provide sound advice in solving the problem.

I received a follow up call to verify my satisfaction and assurance that she s there anytime needed.

I appreciate there...

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Gilberto Hinojosa
Reviews 1
2020-12-03 04:09

I ve been with Gtek for a while now a little over ...

I ve been with Gtek for a while now a little over a year.my internet service has gone out at least six to eight times some for mor then 2 days. No one to answer the phone after hours, I believe it s time for a new internet provider

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corey brown
Reviews 1
2020-12-02 13:23

Works great when it works however it doesn't work ...

Works great when it works however it doesn't work almost as much as it works. Threaten to to take them to court to get out of the contract and the response I get is "it clearly states in your contract sometimes service may be out". Don't feel that having problems multiple times a week falls into the...

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Lisa Smith
Reviews 1
2020-12-01 12:07

Gtek is my only option. If I had another option, I...

Gtek is my only option. If I had another option, I would go with anything else. The internet is slow even with the highest plan. There are outages frequently. Their coverage is spotty at best and cannot keep up with all the people now forced to do work/school at home. The technicians are friendly, w...

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Anna Roach
Reviews 1
2020-11-28 08:07

Nathan Our service Technician went right to work a...

Nathan Our service Technician went right to work and tackled our internet problem. He is very polite and professional. He cut down Palm tree limbs and didn t mind cutting extra limbs to make the tree look good. Now that s Customer Service . Nathan, you went above and beyond. Thank you

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Edward Stringer
Reviews 1
2020-11-27 21:59

Service usage dropped 4 months in a row they sent ...

Service usage dropped 4 months in a row they sent a tech out who claimed my television was the issue and then wanted to charge me 150.00 to send a second tech because I didnt have there 2.99 protection plan which I never was offered to begin with.. I told them I would pay the fee if the problem coul...

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rox b
Reviews 1
2020-11-27 05:55

I loved Gtek. I own a condo that I rent out and g...

I loved Gtek. I own a condo that I rent out and gtek made my condo rent-able by offering internet at a real bargain price ($16.99). Everyone wants to have internet on their vacations and those without, get bad reviews.

I had no choice in my complex's decision to change to another provider but i...

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Chris Hess
Reviews 1
2020-11-26 23:52

I've had their service for over 3 years. Problems ...

I've had their service for over 3 years. Problems are rare, and usually fixed quickly. Only had 1 instance where that didn't hold true, but Coy find the solution and solved the problem-- so I think they've earned the rating and my continued business!

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Warren Meredith
Reviews 1
2020-11-23 14:23

I've dealt with some pretty rough cable/internet c...

I've dealt with some pretty rough cable/internet companies before... but this one takes the cake. Called to ask when my service would be installed, and the answer was "We will get there when we get there, you are in a list" and then proceeded to hang up on me. Not even kidding. Seriously wish I coul...

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Maggi Mayo
Reviews 1
2020-11-19 15:26

Gtek is my only option. If I had another option, I...

Gtek is my only option. If I had another option, I would go with anything else. The internet is slow even with the highest plan. There are outages frequently. Their coverage is spotty at best and cannot keep up with all the people now forced to do work/school at home. They also remove any negative c...

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Rebel Lindsey
Reviews 1
2020-11-18 16:42

Have had this service for a year and a half. Worke...

Have had this service for a year and a half. Worked great first couple months, then suddenly no speed. Had repair ppl out over next few months, come to finally say they could not deliver the speed I was paying for so they lowered my plan. So don't know how many months exactly I paid for something I ...

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Daniel Gibbons
Reviews 1
2020-11-14 11:03

Have had for 10 years never gives you what you pay...

Have had for 10 years never gives you what you pay for drops in and out everyday can t watch a movie without buffering every 5mins have had service people out so many times over the years promising it fixed is not I pay a 120 a month for lousy service would not recommend

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Makenzie Slough
Reviews 1
2020-11-13 09:09

Don't do it!! The service sucks for one and for tw...

Don't do it!! The service sucks for one and for two they recently billed me 2x on two separate occasions claiming I'm on auto pay when I know damn well I'm not!! I just officially filed a dispute and will be finding a new provider at the end of this month.

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Steve H
Reviews 1
2020-11-13 00:01

G-Tek service is very unreliable. When I signed up...

G-Tek service is very unreliable. When I signed up, I was told I was in a "2x speed area" meaning I could get 30 mb/sec. I've yet to see a speed over 12 mb/sec. Not to mention the constant outages. I hope they get better soon. Because, right now, they suck.

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Mary Skinner
Reviews 1
2020-11-12 11:31

I have no other choice but to use gtek; I hate it ...

I have no other choice but to use gtek; I hate it would not recommend it to anyone. I have call many times because it lages, we can t watch movies, play games browses the Internet without it lagging.
They come out or even when I call they say it is my fault because to many devices are conacted. Wel...

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Audrey Patterson
Reviews 1
2020-11-10 13:09

I'm giving this company a 2 star rating because at...

I'm giving this company a 2 star rating because at least the customer service was ok. I've been dealing with issues for a month now and everytime I call, my tower is ALWAYS down. I don't know how the tower could be down EVERY time I call. Not only that, but I work from home and it was brought to my ...

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Matt P
Reviews 1
2020-11-07 08:48

(12/12/19)Making another edit to the review. I've ...

(12/12/19)Making another edit to the review. I've cancelled this service. It was very unreliable. Turns out the tower in my area was capped and they have no plans on fixing it. Not a good service at all..

(11/13/19)Have to edit my review on this service. While Gene did an awesome job doing the in...

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David Cook
Reviews 1
2020-11-07 03:15

I purchased a home in the Lake Corpus Christi area...

I purchased a home in the Lake Corpus Christi area recently. Gtek is the best internet service with the best speeds and no cap on the data you use. They arrived early for the installation appointment, they were highly professional and my service is working exceptionally well. I highly recommend them...

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Drii S
Reviews 1
2020-11-06 08:18

I contacted Gtek and was confused with the differe...

I contacted Gtek and was confused with the different quotes and plans they provided, especially incorrect info, until I got in contact with Tara. She cleared things up for me, was patient and provided me with excellent services to all my needs! Thanks Tara for being so kind and helpful when the othe...

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Scott McDaniel
Reviews 1
2020-11-06 04:06

I have been a customer for 2 and 1/2 years. I alw...

I have been a customer for 2 and 1/2 years. I always paid my bill on time. The payment for Junes bill was due, on May 25th. I paid that bill, and then decided to cancel my service on June 4th. I decided to go with a significantly cheaper internet provider, with 6 times the speed I was currently ...

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Tia Gonzalez
Reviews 1
2020-11-05 08:54

Robert came to install Gtek at our house and he wa...

Robert came to install Gtek at our house and he was super helpful and made the process really easy and simple. The only thing I noticed is we are supposed to have both a 2G and 5G signal, but after he set up our modem, we only have one signal, I plan to look into this more though. The service is hon...

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