Been with them since 2013, unfortunately I haven't...

Been with them since 2013, unfortunately I haven't figured out why I stuck with them. Internet is awful, I'm not receiving the upload and download speeds I'm supposed to. Everything is constantly buffering and playing multiplayer games on their service is horrifying. Their customer service is alright takes a while to get a hold of them unfortunately and a very few know/understand what they are doing. I currently have the silver package $85 a month and they suggested I pay an extra $10 to be able to play with a better connection online.