I'm giving this company a 2 star rating because at...

I'm giving this company a 2 star rating because at least the customer service was ok. I've been dealing with issues for a month now and everytime I call, my tower is ALWAYS down. I don't know how the tower could be down EVERY time I call. Not only that, but I work from home and it was brought to my attention that my internet speeds were slow. Did a speed test and sure enough they were. I averaged at about 4mbps. I upgraded from the Gold Plan to the Platinum Plan and pay 140 a month. Service is terrible and sometimes it completely drops. No one ever has a direct answer for me. Saying "the tower is down" now just sounds like their default thing to say when they cant figure out the issue:(