Gleeson Company

Appalling bad uncaring after sales customer service, love the house and sales staff are helpful and friendly, but let down by lack of interest in sorting the issues with the property and some staff are downright rude expect me to put myself out to fix their faults. Still have no phone /internet 3 months now their fault they knew when i moved in they had not done the work, issues with the fence boundary it's apparently wrong and has to be moved land registry wont register the house, faults with the house although minor they had weeks to do them before I started a new job they didn't lift a finger, didn't do the exterior faults they don't need me to be at home to do them. Ruined my front garden altering the boundary of the house they are building next door, trampling all over the turf which is ruined put up security fencing on my property. Then they all of a sudden barrage me will calls of 3 site managers and emails telling me I have to take time off work so they can get into my house to sort the internal faults although they had the key for 3 weeks and did nothing. To top it all customer service message me today and tell me they are signing off all the defects as I cannot take time off to suit them to get into my house. I have responded with the fact THEY HAVE DONE NOTHING IN 3 MONTHS INCLUDING THE OUTSIDE FAULTS I didn't want to write this but have had enough of them a bunch of cowboys at one point they got me to sign off the defects and promised me they would be done hence having my keys for 3 weeks. Nothing happened so i resurrected them again and here they are telling me they are closing them down as i cannot take time off of my NEW JOB to suit them, The house is on Kings Park Stainforth They have spoilt what started off as a good experience AVOID

Totally inconsiderate company who don't care about local residents when making a profit. They have just built some properties opposite to mine. I have just received a reply by email to my written complaint about their conduct and the way they have interfered with the water supply causing dirty water and the supply to go off on numerous occasions. What I got back was disgusting. The reply was patronising and full of sarcasm. There was no apology or anything, just a total fob off. They even blamed Yorkshire Water when it was Gleeson who caused the problems. I'm glad they have finished building opposite me. I will be talking this to director level.

The builders they used have been great, happy to help and good quality of work. Sales staff and customer services are awful. I wouldn t recommend gleesons to anyone and would actively encourage you to use someone else. Late on deadlines and no respect for their customers. Complain all you want, it won t be dealt with.

we would never ever buy with gleeson again. we are a young couple who saved money up for our very first own home. first of all the completion date of the house was delayed about 3 times, all together it was about 3 months later than expected. this would not be a big problem if they would just simple NOT lie to customers. everybody (if you can get hold of someone) tells you a different fairy tail about why things are not happening. they promise you that everything is going to be done the next day (well, of course this is not the case) i emailed the customer service team, because they told me to do so, this is now a month ago, still no answer. as soon as they got your money, nothing happens, no one cares.
The brick work of the house was fab! everything on the inside except tiling and carpets was a big mess (cracked tiles, leaking taps, poorly fitted kitchen, wrong front door, sewer smell in bathroom, awfully fitted doors, toilet that won t flush, wet garage and so on) we feel betrayed and left alone. gleesons behaving is just disrespectful. we are going to fix things ourselfs as from gleesons side nothing happens. better save money for a bit longer and go with another company!
(if gleeson pushes you to give them the money at the completion day, i would not give it to them until all problems
are fixed, maybe this would help? we would do it if we could turn back time....)

Can't fault the staff involved in selling our house but I can fault the staff who won't take responsibility for the damage they have caused to my car. An unfinished road caused my bumper to scrape over it and Gleeson are saying unless I can prove it happened there they won't take responsibility. Basically calling me a liar and not owning up to what they've done wrong. Wouldn't ever buy from these again. They get your money then don't give a flying ... Be very careful with this company.

Absolutely disgusting. If I could give no stars I would. I have had nothing but a negative experience with Gleeson Homes and would not recommend anyone buys a house built by them. Our house was left in an unfinished and unprofessional condition and because we complained about it, Gleeson took it upon themselves to withdraw their Customer Care service, leaving us battling with them through third parties for even the smallest thing that should not have even been an issue in the first place if done by professional builders. Their Customer Service is appalling, and I can't quite believe they are still in business. We received unprofessional language and threats from a 'sales manager' by being told to "grow-up" and, copied directly from the email we were sent is this: "if you want to go through a time consuming third party process every time you have a sticking door" How a company with such bad reviews and customers complaining left, right and centre is shocking. I can, and will, be taking my complaints much further. DISGUSTING.

Not very responding to your complaints
Seem to get pushed under the carpets
And there response of 5 day acknowledgement is a joke
Still waiting after 4 week complaints

NEVER use Gleeson. Most unprofessional company I have ever dealt with. Rude staff, unhelpful and completely immoral company. Avoid!

Absolute disgrace - cowboys!

Bought a sub-standard flat from them over 10 years ago which took us years to make right.



In turn this has held up and almost lost our sale due to this fraudulent claim!!!!

They have no Customer Service to talk to or anyone that will even speak on the phone!

Stay well clear of this Micky Mouse company!

We have been fobbed off every week since March and our patience is starting to run out. What should have been an exciting time is now turning into our worst nightmare. We have had our furniture in storage since February and have had to live separately thinking it was only going to be for a couple of weeks. We have had to move back in with our parents. If this company had been honest with us we could have rented somewhere but instead every single week we get told it s going to be next week. They have now been saying this for 4 months. How can people get away with this. They take our money and then there s nothing we can do to get out of this.

NEVER buy with Gleeson...

Forcing a quick exchange when they are aware they are unable to complete or update purchasers of delays. house is ready but no water on site and they only found out 2 days after we exchanged. Exchanged in June and been told completion in June, July, August and now September and still waiting. No empathy, no updates, no customer service and not suprisingly no complaints procedure! Absolutely appalling and wish we could pull out!

I reserved my plot in September for my house to be ready in March. So far, I have been delighted with the progress and the staff in the sales office. I requested a quote for the turf which was sent within 2 days. I also asked for the garden dimensions which were emailed within an hour! Great service Gleeson Homes!!

After dealing with a member of staff at head office I would not recommend this company. Behaviour was rude and out of order.

When building new properties over the road they have drilled into my water mains and left me with disgusting water and unable to bathe, wash my clothes and the water has killed four of my fish. I contacted them and they took no responsibility and lied saying it wasn't their fault. I contacted yorkshire water directly who have proven it is Gleesons fault and yet they still take no responsibility. This has cost me a lot of money. I am appalled.

Gas leak due to YOU not fitting hob correctly. An suprise suprise you're office hours ARE you emergency hours...so im not sure if you think that problems don't happen over a weekend but this is ridiculous... and before you say yes we went to ask Phillip at the Keats court sale room and even he didn't know who to phone!!! Would literally be better off ringing ghost busters!!

Worst builders and worst experience I have ever dealt with! If this review helps just one person to not buy with them I'm happy! Ripped us off got our money and left us with an incomplete and unfinished house!

bought the new house from Gleeson 6month ago and roof tiles coming out.Report the issue last week no one reply yet very disappointment.rainy water coming in my house

Charlatans. Purchase house at own risk! I've learnt my lesson. Incomplete driveway, despite repeated promises by site sales rep of adoption by local council. I would vote zero stars, if I could.

The worst company I have ever dealt with. No one has a clue what is happening with regards to our new build home. We reserved in November 2017 and given an estimate move in date of April 2018 it is now September 2018 and they still haven't given us an exact move in date. They don't want to take responsibility for the delays in the house which includes a three month wait as they could not get a joiner for the site. Their customer service is appalling if my partner didn't love the house I would have walked away long ago. Be warned they do not care at all they just want your money. I wouldn't recommend Gleeson's to my worst enemy

Just moved in to our new home. Builders on site have been great, and sales staff have always been more than helpful. Love our new home. We waited for it to be built and patience has paid off. Very little snagging and what there was, was done within a day or two.

Absolutely awful company to deal with. They are not interest in anything other that making a profit from houses that are built using shoddy craftsmanship and shoddy skill. Absolutely disgusting attitude towards buyers who have had issues and have requested that they be corrected. I have ended up having to have solicitors involved on numerous occasions regarding defects in and around the house including subsidence and electrical issues, some of which arose due to numerous leaks under, sinks, shower trays and toilets! Overall, disgusting.

we couldn't be happier, all our waiting was rewarded, our house is wonderful and we thank the whole team that took care of our process, but especially our site manager Paul and our sales advisor Lynne (Lindswood Park). Thanks for everything, you were amazing.

Honestly i dont even know where to start and cant even be bothered going into detail sorry, absolute rip off waste of time con men and con sales women cowboys . Told me if i dont like what they say then cancel the deal or they will. They had my wife in tears and couldnt care less. Their response ? Pull out!!!! Dont be fooled by the lies. EVEN THE PICTURE ON THE REVIEW WEBSITE IS THE HEAD OFFICE HIDDEN BY A BUSH hahaha : hide all u like Gleeson homes

Sales rep gives misleading information then denies it. They have no complaints procedure and promised calls are not returned.