Ford Campbell

4.1 · 319 reviews
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Camila Martinelli
Reviews 1
2020-10-22 15:59

My experience with Campbell Ford was terrible. The...

My experience with Campbell Ford was terrible. They only want to attend my husband to sell new tires. When I told them that I should use the tires guarantees, they made we waste more that 2 hours to say that they couldn't apply the warranty in our case. I gone to Canadian Tire and they gave me new t...

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Brian Smith
Reviews 1
2020-10-19 19:23

I've been a loyal Campbell's customer since the mi...

I've been a loyal Campbell's customer since the mid-80's and right now have 4 Ford vehicles in my driveway ranging from an F-150, a Focus, Fusion, and an Escape Limited 4x4, the vehicles have never let me down and neither has Campbell's service department for maintenance work and/or recalls, i was a...

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Dennis Dwyer
Reviews 1
2020-10-19 14:16

I went to look at a new car. The salesperson was ...

I went to look at a new car. The salesperson was quite good at the start but he seemed to be distracted about something and hsd to leave. After coming back he showed me some used cars but had to leave again. This time he didnt come back and I had to go. It was quite annoying to say the least.

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Michel Bigras
Reviews 1
2020-10-19 02:51

I recently visited Campbell Ford as my 2008 grand ...

I recently visited Campbell Ford as my 2008 grand Marquis' engine was acting up. They quickly took me in and within hours I had a diagnosis. I even got shuttle service to my shop while I waited. The best customer service I've seen in a long time. There is a lady in the service department Vanessa was...

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Randy Braaten
Reviews 1
2020-10-18 21:09

I called for a service appointment and was called ...

I called for a service appointment and was called back promptly. When I emailed to schedule a new appointment when I had to cancel I was again contacted promptly. The service advisor, Jean Luc, was very helpful. The shuttle service was great. In every way, first rate service.

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Rebecca Coxon
Reviews 1
2020-10-15 17:02

I was very impressed by Campbell until I had to ha...

I was very impressed by Campbell until I had to have my car in to do the same repair three times in a week. The service advisors were not helpful and gave me the impression my concerns were not worth their time. On top of that, they tired to pass the buck on the repair being done onto Ford corporate...

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R Wilson
Reviews 1
2020-10-13 22:45

Fair prices and amazing staff! 3 different issues ...

Fair prices and amazing staff! 3 different issues fixed in a short amount of time and still had money left for xmas. Refreshing to deal with a service dept. that actually knows vehicles and a Service Manager who was once a tech so he actually knows and can diagnose/explain the work being done. Will ...

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Mark Grossmith
Reviews 1
2020-10-13 16:25

I had trouble finding information on your website ...

I had trouble finding information on your website about what is specifically included in The Works. I easily booked a service appointment online. The service representative, Shelby, was very knowledgable and helpful in explaining some repairs that my vehicle needed and worked quickly to have everyth...

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Derek Dedman
Reviews 1
2020-10-04 05:55

Long story short, I had an unfortunate experience ...

Long story short, I had an unfortunate experience with the service department and left the dealership with the view that I would never go back no matter what. I felt less than valued as a client, especially one who had spent $60k on a truck and had all my service done there since new. BUT, after a ...

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B
Reviews 1
2020-10-02 01:28

If you are looking for an F150, Chris S is your gu...

If you are looking for an F150, Chris S is your guy. Extremely pleasant and knowledgeable and zero pressure...loved buying from this dealership. Mgmt too were very helpful and pickup was quick and based on my availability. I did shop around and the Kanata dealership that I went to first was less t...

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Jacob Sutherland
Reviews 1
2020-09-25 19:28

I would avoid buying any used vehicles from this p...

I would avoid buying any used vehicles from this place, very sketchy. I viewed a 2017 Ford Escape at 17,989$ and the vehicle was posted on Kijji 14 days ago, upon inspecting the vehicle I noticed loads of rust around the brakes, underneath, wheel and struts and the tires where basically finished and...

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Ken Ward
Reviews 1
2020-09-23 13:29

I just purchased a Ford F150 Limited from Campbell...

I just purchased a Ford F150 Limited from Campbell Ford Ottawa. Great customer experiance. Steve, Ken and James helped in every aspect of the purchase. A no pressure sales team. I received a good trade in value and am very happy with the new truck. CU in 4 years :)

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Badmansband
Reviews 1
2020-09-23 06:20

David was awesome and was the difference between c...

David was awesome and was the difference between choosing Campbell Ford and any other dealer. He was everything a salesman isn't. He just had a conversation with me as opposed to all the sales pitching. He made purchasing a car a more pleasant experience than what I had received up to that point.

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Roanne Wetherup
Reviews 1
2020-09-22 04:23

Unfortunately I had difficulty reaching Campbell F...

Unfortunately I had difficulty reaching Campbell Ford to make an appointment. It took almost a week-and-a-half despite submitting a request online, leaving a voice mail and another follow-up call. Once I reached a Service Specialist, everything was smooth sailing. The valet service was exceptional t...

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Patti Kit
Reviews 1
2020-09-22 01:29

Vanessa is amazing at the service department... ab...

Vanessa is amazing at the service department... able to accommodate an unscheduled service and my car war repaired quickly. Their shuttle team is friendly and helpful... Ralph is fantastic and has great conversation... overall the best Ford dealership in the city!

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S L
Reviews 1
2020-09-21 17:55

I first went to Campbell Ford in order to get the ...

I first went to Campbell Ford in order to get the extended warranty for the LCM on my 2003 Crown Victoria fixed. I had asked to have my car back by 3pm and they had it done by 10am. Excellent service by both the service advisor (Which I beleive was Tony Muma) and the technician who fixed my problem ...

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Andrew Bearss
Reviews 1
2020-09-21 09:32

Excellent service, our vehicle was fixed quickly a...

Excellent service, our vehicle was fixed quickly and we were kept informed throughout the process. We had breakfast in the cafeteria and when we got back into our Escape it was sanitized. What a great experience! We will definitely be back and we will tell our friends. Thanks Campbell Ford!

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Joel Greyling
Reviews 1
2020-09-18 16:14

Excellent experience at Campbell Ford

Excellent experience at Campbell Ford
Purchasing a new vehicle can be a daunting task but my experience with Peter Maloney was smooth and hassle free. I never felt pressure at any point and am 100% satisfied with my purchase - a new 2020 Ford Explorer ST. I would definitely recommend Campbell Ford ...

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Virginia Woodley
Reviews 1
2020-09-12 04:04

I went to Campbell Ford for a simple oil change. I...

I went to Campbell Ford for a simple oil change. I asked for and was told I was getting synthetic oil. When I got my car back I drove it for a day or two then the engine started smoking and driving became resistant. When I looked under the hood the lid to the oil was sitting on the edge of the engin...

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Curtis P
Reviews 1
2020-09-07 16:45

Great service!! Great experience!! Recently purcha...

Great service!! Great experience!! Recently purchased a 2020 F-150 from Khima Reyal; he is awesome very honest and upfront. I truly enjoyed negotiating with him had a blast, feel great about the purchase. One of the best buying experience. I will definitely recommend them and definitely buy from the...

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Kerry Dunn
Reviews 1
2020-09-05 23:44

Purchased expensive used Escape with 21k on.Shortl...

Purchased expensive used Escape with 21k on.Shortly after was told summer tires soon would need replacing - less than 30k on Michelin ties rated at 90K. Advised Used Car Manager who was bizarrely uninterested in my concern. He didn't even tell me Campbell is an approved Michelin dealer for warranty ...

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Joshua K
Reviews 1
2020-09-05 00:37

Recently, I called another Ford dealership for my ...

Recently, I called another Ford dealership for my routine oil change, but also to have my transmission checked because I was having an issue with my F-150 and 3rd to 4th gear. Their advisor said "we won't check it, there's nothing we can do. It's a known issue." Odd thing to say when the customer ow...

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Jess Martin
Reviews 1
2020-08-25 05:41

I don't recommend. I looked online at their used i...

I don't recommend. I looked online at their used inventory which had a multitude of their vehicles specifically show the estimated payment bi weekly along with the term and interest rate. When I went after viewing the few I liked all I got was "we can't do that term on that one or we can't do that p...

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Jhada Ward
Reviews 1
2020-08-21 21:11

The team at Campbell Ford treat you as a real pers...

The team at Campbell Ford treat you as a real person and a valued customer. They re honest about what needs to be fixed now and what you can wait for and not trying to drain you at once . I love their shuttle service as well , so handy and always nice conversations. From Darlene at the front desk , ...

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jacob bedard
Reviews 1
2020-08-20 07:02

No Service, Incompetent mechanic and staff includi...

No Service, Incompetent mechanic and staff including Service Manager! I bought my Ford F150 2012 at a good price with campbell ford but after service is terrible. (Carle Ford told me they could of done better price but I didn't know they existed) I drop my truck twice for repairs and oil change. Cam...

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Stephanie Delorme
Reviews 1
2020-08-17 18:09

I had a very positive experience at Campbell Ford....

I had a very positive experience at Campbell Ford. Steve and Simon were very professional, helpful and fair. The process of trading in my old vehicle and leasing a new 2020 Escape was not stressful and went smoothly. I was given helpful advice, my questions were answered promptly and clearly, and it...

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Racing Fox
Reviews 1
2020-08-16 02:59

I have bought five trucks and SUV from this dealer...

I have bought five trucks and SUV from this dealership, Ask for Khima in sales, Outstanding price and customer service, Very friendly staff and Ford Credit is so nice to deal with which is why I highly recommended this dealership for all you future trucks or SUV purchases!!!!

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Carlos Shark
Reviews 1
2020-08-14 18:18

The service department works hard to satisfy custo...

The service department works hard to satisfy customer requests, by providing detailed description of work, estimates, client satisfaction, etc.
This is our second vehicle with this dealership and quite satisfied with their service.

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Josh Bunville
Reviews 1
2020-08-13 17:19

I brought my 2015 ford focus in for recall. I feal...

I brought my 2015 ford focus in for recall. I fealth with Patrick and Darlene they were both very helpful and professional. After my recall I was told what was wrong with the vehicle and what parts were replaced. O really appreciated the time they took to answer all my questions and my car runs smoo...

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RoseSound Records
Reviews 1
2020-08-11 09:31

Extremely not happy with the service at all, i mad...

Extremely not happy with the service at all, i made several apointments to get winter tires put on, i went for the first time and upon checking with a service advisor, they told me that they couldnt find my name in the system which i had bookes an apointment long in advance so they booked me again f...

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Kelley Harvey
Reviews 1
2020-07-28 16:42

Routine transaction bungled by the finance manager...

Routine transaction bungled by the finance manager. They "may have misplaced" documents with my financial information on them and were defensive, rude, and unprofessional about it. Ford customer for over 15 years -- but I would not have air put in my tires at this location. Go to Jim Keay in Orleans...

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