This company is beyond rude, they do not know how to communicate or do their job. Do not waste time and money using this company. You say you protect the integrity of your clients property when in fact this home was disgusting when we moved in. The grass was knee high. The ac was not working. You sc...
Working with Kelly Sauls has been awesome! She is always available to handle and problems and answer all of our questions!
Professional from start to finish. Kelly took care of everything! I have both purchased and sold a home with her. There is no better realtor in the business.
Sat on my husband's application for at least 2 weeks with poor communication to him about the status of the townhouse he applied for. At the last minute, he was told townhouse was already rented. He didn't know there was someone else being considered and he was out $50 for the application fee. They ...
Kelly Sauls is my property manager and she is great. Everyone I have a problem with rental property she gets back with me within 24 hours. I have no complaint so far.
Worst place i ever rented from. My unit had mice & roaches along with things that needed to be fixed and they never sent anybody out to fix it. Kelly sauls knew i was having a newborn son and i told her i didn't want to stay in the unit under those conditions. I never had to stay in. So she put a ev...
Company that allows many applications for them to charge application fees and then not tells anything or take the property down for other people not to apply. Instead they let it go and collect fees.
*** Not being selected is not the problem, is the fact that you guys select a tenant and keep "PR...
Kelly Sauls stepped in to manage a property in which the tenant (found through another PM company) had violated the lease and damaged the property, triggering a homeowner's claim and major repair. Kelly managed a difficult tenant, oversaw the repair process for me as I'm out of state. She brought ab...
Kelly and her staff have assisted my family with multiple home transactions and I definitely give Encore my highest recommendation! Because of her many years of experience, Kelly can anticipate potential issues and resolve them quickly or avoid them altogether and during a stressful time that s is p...
First time ever going through this company for a rental . Let s just say I m beyond thankful for them ! I went to view a house on 12/16 and was approved by 12/18. I dealt with Rebecca the entire time ! Rebecca s communication was unbelievable the entire application time . Every time I called she was...
Encore is the worst property management company I have ever dealt with! Their communication, customer service, urgency addressing issues, and resolution of issues is subpar. I have had one issue after another with Encore and their property. I pay a hefty rent to live in a property that is not being ...
Encore Properties Management is without a doubt the best manager of rental properties I have experienced in my twenty some years of renting houses. They have taken the best care and provided the quality management that most organizations fall short. The houses i own in North Carolina have been man...
Kelly and her team are the best in the business. Turning over such a large asset and huge investment like property is a terrifying experience even when you re in the best of hands. Kelly makes it painless. I m glad I gave her a call!
Our community HOA recently switched over to Encore Properties and we could not be more pleased. Their pricing is very reasonable and Kelly is super responsive. She has been willing to support us in any way needed and has ensured that the service they are delivering meets our needs. We have been v...
As a first time home owner and a first time landlord I am glad I found Encore Properties. Everyone that I have talked to from Kelly to Brandon and the entire staff are professional and kind and very helpful. I am grateful to them for all there help and kindness. I hope to work with them the rest of ...
Rebecca and Kelly were both amazing and sweet! They took no time at all to respond to my application and despite my numerous questions after I was approved they continued to be sweet and understanding and never made me feel like a burden. If you need any help finding a home definitely speak to them.
Kelly is a great property manager. She managed my complex and responded very fast to all my emails and text messages about any issues. Kelly was always helpful. Thanks Kelly!
The home I rented had a lot of issues. I would not recommend to anyone trying to rent from them as they are not that helpful.