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Review of Encore Properties

Kelly Sauls stepped in to manage a property in whi...

Kelly Sauls stepped in to manage a property in which the tenant (found through another PM company) had violated the lease and damaged the property, triggering a homeowner's claim and major repair. Kelly managed a difficult tenant, oversaw the repair process for me as I'm out of state. She brought about a smooth separation, and has no found a very good new tenant. Her staff is more inconsistent in handling problems that arise so that I sometimes must step in and troubleshoot more than I would like, but overall it's an improvement over having to manage everything myself.