Afrika Williams

Review of Encore Properties

Encore is the worst property management company I ...

Encore is the worst property management company I have ever dealt with! Their communication, customer service, urgency addressing issues, and resolution of issues is subpar. I have had one issue after another with Encore and their property. I pay a hefty rent to live in a property that is not being maintained and is falling apart. Encore's response to issues is ridiculous; the employees constantly text or call me during the workday to have me re-report issues I have already reported using their electronic system. And, their tone has been condescending and borderline disrespectful at times. They have no urgency about anything I report: 1) AC that goes out in July/Aug causing temperatures inside the property to reach 87-90; electrical issues including a microwave that starts running randomly day or night I walked in the house and found an empty microwave running; garage door that won t open so I can get my car out which makes me late for work and causes me to have to get a Lyft; plumbing leaks that damage the ceiling etc. Their employee, Haley actually had the nerve to tell me "I had to pop back to the UK unexpectedly for 10 days so nothing has been done" on this latest issue. Also, a shutter fell off the front of the property and has been lying on the porch for 7+ weeks. Please know and remember Encore represents the property owner. Tenants don't mean much more than the rent to them. You'd be wise to get a realtor or professional help with your house search someone who will act in your best interest. Pay very close attention to your lease if you rent a property; mine said (and I pushed back) that I'd be responsible for repairing the homes major appliances if they broke and from what I can tell they haven't been maintained or replaced since the home was built more than 10 years ago. Really, I'm supposed to be responsible for worn appliances in a rental property that is hardly maintained? I guess I'm supposed to happily pay rent and host the holidays with a shutter missing off the house and 6ft x 6ft water damage stains and drywall hanging off the ceiling. Not to mention with so much water damage, there may be mold growing in walls. But who cares? Not Encore; they haven't even checked for the root cause of the damage. Oh, the 1 star is for the excellent rent collection/payment system. Thanks Encore!