Great stay prior to LAX departure. Good breakfast,...
Great stay prior to LAX departure. Good breakfast, free shuttle, comfy bed.
Great stay prior to LAX departure. Good breakfast, free shuttle, comfy bed.
It is unfortunate that the sound insulation is poor.
I hear everything Mora Mora in the next room.
The door is a little heavy.
I like the bed being soft
Great location and service and really good breakfast.
The room and bathroom could've been a little cleaner. Also, 2 of the 3 elevators were out of service which made for a dreadful trip downstairs.
I gave this 3 stars as it's a bit dated and needs some serious cleaning, staff is friendly and it's a good location for me.
I won't stay at this hotel again . Staff were friendly , but that is the only nice thing I have to say about this place . Shower was horrible , no water pressure, and I asked another guest if his was the same , Yes. My room was next to kitchen swamp cooler, woke up everyday at 4:30 am . I asked to...
Good business hotel near airport. Reasonable cost and nice restaurant.
A nice hotel right right near the airport. The rooms are well kept and all the fixtures work. The staff is friendly and courteous. It's within walking distance to several restaurants and other amenities. The breakfast here is great for a free hotel buffet. Would stay here again.
Pros
- Staff is very friendly
- room clean
Cons
- 2 out of 3 elevators were not working at one point.
Very welcomeing staff. Breakfast variety is limited
Excellent location, nice and quiet, very friendly staff.
I stay here a lot and practically live here. With that being said, they are great here! The staff is super friendly and helpful! Clean rooms and nice pool.
This staff is A+++ they always take care of us when. We have staff meetings there.
I planned this trip for my boyfriends 30th birthday! We were so excited! The journey began @ 4:00 am & we got to check in early for an extra $50 on 6/19/2020. The first front desk lady was super sweet and kind. She gave great customer service. However, the first room we got checked in to had toe nai...
World s slowest elevators. Give yourself extra time with them.
Otherwise good hotel with friendly staff. Clean.
My 'go-to; whenever I travel in/near LAX. Quiet area (free parking!), close to the beaches, Westside. Rooms are large and comfortable; really nice breakfast buffet (if you have status).
Service is fantastic, however I feel that the room is overpriced
One of the worst hotel check in experienced, waited more then 20 minutes to check in.
Nice, clean, spacious room. Staff is helpful. Give free warm chocolate chip walnut cookies, wished there was a plain chocolate chip option.
Nice quiet stay. Shuttle got us to LAX in plenty of time. Just a great way to start a vacation. Easy stay and vaca parking.
This place is easier to park at than most of the hotels in the area. It's a bit farther from the airport but it's not too far. The room setup isn't bad, they've modernized it but it's always bothered me that the main light switch turns on a light in the closet. Overall an OK hotel.
It's a decent double tree. The parking is such a pain and there's limited places to eat close by.
It's everything you expect, not special but more than adequate. Great customer service.
The place very well I went to visit Las Vegas with my family but going to sleep we found this, blood in the blanket have to be more careful .. I had no discount
Friendly front desk, Rooms and floors are horrible smell. Parking also not close to the hotel. I won't book this hotel anymore.
The bathroom was a little dirty and outdated. I was also charged for parking when I was told I would not.
Terrible place, charged me extra $25 for nothing and the customer service was an absolute disaster they even told me they can't do nothing about it was extremely rude. Wouldn't recommend this place to anyone. Unless you tryna lose money
Getting better with recent renovations, but still has a way to go, especially in rooms. Bar/restaurant area is great for relaxing.
Very nice place and area. Very quiet. All they need is continental breakfast.
Good hotel, friendly welcome, very helpful, room is well maintained and spacious, good breakfast buffet. Unfortunately, a bit more expensive - but in LA you pay for it ...
Rooms kinda screams for being remodeled,not quite a Double Tree signature hotel and the LA parking SCAM leaves you cold,reminding you that you re in corrupt LA.
Front desk staff are the best I've seen so far. Thank you
The only thing here that is characteristic of the DoubleTree brand is the cookie. I wish I would have read the reviews BEFORE booking because in one evening we experienced just about every complaint written. There was hair and dust on the coffee maker, the front desk agent asked entirely too many ir...
Such a nice hotel and staff are AMAZING!!! The warm chocolate chip cookes were such a nice extra and the breakfast was awesome!! The only down side was having to pay for parking but its LA so no huge surprise!! The location is perfect! Easy drive to the beach, restaurants, costco and the airport! My...
Absolutely fantastic for layovers @ LAX! Super clean, great customer service, very close to Walgreens, Ralph's Supermarket, shopping centre, restaurants and much more. This is my second time staying here. Whenever I have a layover in LA I will always choose Double Tree without a doubt. Best of all.....
Beautiful hotel with excellent service. Front desk and valet service were exceptional.
Overall hotel is okay. Small issues: - Shuttle from the airport only runs upon request. - Bathroom is a little outdated. - Check in could have been better Slept well otherwise.
An ordinary double hotel.
It's neither good nor bad.
Great free breakfast, spacious rooms and friendly staff.
Three elevators, only one that worked. Stayed for two weeks and never once saw or heard anyone working on the elevators.
Nice hotel. Overall the design felt older (not very high ceilings, older fixtures and bathroom layout) but the rooms were clean and well maintained. Incredibly helpful staff. Nice gym/fitness room. Nice bar. WiFi speed was average for a hotel but it did provide good coverage. Close to LAX and ...
The only thing this hotel has going for them is the location and their famous cookies. Outdated and much needed improvements across the board....Need I say more?
Notable items from my trip:
Friendly staff :>
Free cookie upon arrival :>
Clean, generic room :|
Broken desk chair :<
Frustrating wireless :<
Comfy bed :>
Reasonably quiet :|
No morning coffee (crappy in-room and expensive restaurant options available) :<
Only one exercise bike, and it was...
It was a very clean hotel. Took some friends there since they were staying there and they even gave us cookies. Great service overall.
A very nice hotel stay. Nice and professional staff. I must say Saul on night shift was exceptional. He helped with my family s stay to be more comfortable. Complimentary breakfast was awesome. Very good service.
Do not stay here! Unfriendly and unhelpfull staff. In addition to this, they had no idea what "room package" we had book through Honors.
Nice hotel. Room had a few quirks, remote for TV was not the best, vending machines wouldn't take dollar bills, yet drinks were $3, parking garage is a slight walk. Room was clean and quiet. Check in was smooth, somewhat, the room I had picked on my app was no longer available, choose another room f...
PROS: Nice, friendly staff. Complimentary shuttles and Uber to and from LAX. Hotel is only 11 minutes away from airport. CONS: Hard to spot the turn off to get to the hotel, especially at night as the sign is mostly hidden. Only one washer and dryer set available for the entire hotel to do laundry, ...
I can't believe this carrys the HILTON name. Dirty, broken down place. Don't stay here
This place is great. It's 8 mins. away from the airport and they send you an uber or Lyft to get to the hotel if you don't have a car and they pay for it. Their room is cozy and their beds are comfortable. Although the pillows are flat but overall it's clean and welcoming.
Nice hotel, off the main road in more of the business/industrial & aerospace district of El Segundo but nice rooms, clean and comfortable.
The rooms were horrible and had a moldy smell too it, and the hotel charges for every little thing... the biggest rip off was the $100 a night deposit they spring on you, and i booked for 6 nights!!! Ridiculous, the hotel didn t even look like an authentic Hilton.. very disappointed
We came here with a large, multinational group of 50 people on a film shoot. The team here bent over backwards to make sure all needs were met, and were super friendly while doing so. A very well-run hotel.
Mattress was smaller than the frame. Bed skirt did not fit and looked old faded and torn
Just spent 4 Nights there. Rooms were ok. Carpet was stained. Woke up on the 3rd day with bites all over my neck and face. I thought they were mosquito bites at first. I am pretty sure they are bed bugs bite. Pretty gross. I did not see a single mosquito there during our stay. Due to the pandemic ri...
Very quite but expensive $17 for in-house breakfast if you want to buy
I was shocked that they asked if I was a California resident when I presented a passport card as my identification (a federal ID). I was told they would only accept California residents because of COVID. Whether that is a decision made by the company or city or state government I'm not sure. The c...
Nice restaurant. Good food, nice people, lunch and happy hour is reasonably priced
They have great, friendly service at the restaurant and very good process on lunch specials. The food is good, but not outstanding. The restaurant is very quiet at lunch. We were one of two tables there during the week.
Close to my destination and the airport, but situated just off a main street, so traffic wasn't too bad. Decent food options nearby as well.
Rooms were clean, service was pretty good, nothing really walkable on surrounding location
HORRIBLE CUSTOMER SERVICE!!! By far the worst experience I have ever encountered while traveling. If you are looking for a place with an unreliable airport shuttle (one small van and over an hour wait), musty smelling rooms, dirty sheets and terrible customer service then this is the hotel for yo...
The hotel itself was nice, although it was in the middle of nowhere
Located near LAX and a lot of businesses. Came here to stay over night for an interview. Not much in terms of food options nearby so the only place to get to without a car is the hotel restaurant. It's open until 11 and the bar until 12a. The rooms were fine, typical hotel rooms. Bathroom was a bit ...
Tired hotel. Air conditioner was not working properly in my room and many other rooms. Room smelled funny. Worst mattress ever in a hotel.
Nice room. Clean and modern design. Only downside parking was not very easy for $15 charge.
Excellent location, very good service, modern rooms and shuttle to the airport !!
I didn't stay here! I was working AV for Mattel. We set up for meetings starting Monday morning.
After arriving into LAX about 7am we came to the hotel and were told that no rooms were available and we can store our bags, great! It's early, I understood. After being out all day my friend, who actually works for Hilton and got us a deal on this room, called and was told by SOMEONE at the front d...
The hotel was advertised as a 3-star hotel. The fixtures in the room were rusted, the room was small and needs to be updated.
I really like the hotel, but the parking is a pain. Valet is offered, but the self park is across in a parking garage. First floor are about 15 spots at most...then you have to go to the 7th floor for more parking allocated to the hotel.
So if you miss the first floor spots, you have a 5 minute...
Only 1 of 4 elevators was working, the entire time we stayed there. We complained and were told others were going to be fixed the next day, but that never happened. As a consequence, everybody had unacceptably long wait times at the elevators. On our last full day, while I was away, the tub hot w...
Free parking, nice clean room with good amenities, delicious cookies upon check-In and reasonably priced. Nice quiet stay! I would definitely stay here again.