DoubleTree by Hilton LAX

3.6 · 724 reviews
E
eric prewitt
Reviews 1
2020-12-24 22:53

I won't stay at this hotel again . Staff were frie...

I won't stay at this hotel again . Staff were friendly , but that is the only nice thing I have to say about this place . Shower was horrible , no water pressure, and I asked another guest if his was the same , Yes. My room was next to kitchen swamp cooler, woke up everyday at 4:30 am . I asked to...

Read full review

N
Nolan Carpenter
Reviews 1
2020-12-20 18:34

A nice hotel right right near the airport. The roo...

A nice hotel right right near the airport. The rooms are well kept and all the fixtures work. The staff is friendly and courteous. It's within walking distance to several restaurants and other amenities. The breakfast here is great for a free hotel buffet. Would stay here again.

Read full review

P
Peter Ye
Reviews 1
2020-12-19 04:10

Pros

Pros
- Staff is very friendly
- room clean

Cons
- 2 out of 3 elevators were not working at one point.

Read full review

M
Madi Grace
Reviews 1
2020-12-14 20:42

I planned this trip for my boyfriends 30th birthda...

I planned this trip for my boyfriends 30th birthday! We were so excited! The journey began @ 4:00 am & we got to check in early for an extra $50 on 6/19/2020. The first front desk lady was super sweet and kind. She gave great customer service. However, the first room we got checked in to had toe nai...

Read full review

B
Brad Perry
Reviews 1
2020-12-10 00:28

This place is easier to park at than most of the h...

This place is easier to park at than most of the hotels in the area. It's a bit farther from the airport but it's not too far. The room setup isn't bad, they've modernized it but it's always bothered me that the main light switch turns on a light in the closet. Overall an OK hotel.

Read full review

B
Bimbo Manuel
Reviews 1
2020-12-07 14:27

Terrible place, charged me extra $25 for nothing a...

Terrible place, charged me extra $25 for nothing and the customer service was an absolute disaster they even told me they can't do nothing about it was extremely rude. Wouldn't recommend this place to anyone. Unless you tryna lose money

Read full review

S
S. M.
Reviews 1
2020-12-04 09:04

The only thing here that is characteristic of the ...

The only thing here that is characteristic of the DoubleTree brand is the cookie. I wish I would have read the reviews BEFORE booking because in one evening we experienced just about every complaint written. There was hair and dust on the coffee maker, the front desk agent asked entirely too many ir...

Read full review

G
Gaming TV
Reviews 1
2020-12-04 05:09

Such a nice hotel and staff are AMAZING!!! The war...

Such a nice hotel and staff are AMAZING!!! The warm chocolate chip cookes were such a nice extra and the breakfast was awesome!! The only down side was having to pay for parking but its LA so no huge surprise!! The location is perfect! Easy drive to the beach, restaurants, costco and the airport! My...

Read full review

M
Masha
Reviews 1
2020-12-04 01:09

Absolutely fantastic for layovers @ LAX! Super cle...

Absolutely fantastic for layovers @ LAX! Super clean, great customer service, very close to Walgreens, Ralph's Supermarket, shopping centre, restaurants and much more. This is my second time staying here. Whenever I have a layover in LA I will always choose Double Tree without a doubt. Best of all.....

Read full review

C
Christopher Harper
Reviews 1
2020-11-28 22:12

Nice hotel. Overall the design felt older (not ve...

Nice hotel. Overall the design felt older (not very high ceilings, older fixtures and bathroom layout) but the rooms were clean and well maintained. Incredibly helpful staff. Nice gym/fitness room. Nice bar. WiFi speed was average for a hotel but it did provide good coverage. Close to LAX and ...

Read full review

D
Daryl Spano
Reviews 1
2020-11-28 04:06

Notable items from my trip:

Notable items from my trip:
Friendly staff :>
Free cookie upon arrival :>
Clean, generic room :|
Broken desk chair :<
Frustrating wireless :<
Comfy bed :>
Reasonably quiet :|
No morning coffee (crappy in-room and expensive restaurant options available) :<
Only one exercise bike, and it was...

Read full review

J
Jeffrey Richards
Reviews 1
2020-11-26 19:35

Nice hotel. Room had a few quirks, remote for TV w...

Nice hotel. Room had a few quirks, remote for TV was not the best, vending machines wouldn't take dollar bills, yet drinks were $3, parking garage is a slight walk. Room was clean and quiet. Check in was smooth, somewhat, the room I had picked on my app was no longer available, choose another room f...

Read full review

R
Robert Ross
Reviews 1
2020-11-26 10:57

PROS: Nice, friendly staff. Complimentary shuttles...

PROS: Nice, friendly staff. Complimentary shuttles and Uber to and from LAX. Hotel is only 11 minutes away from airport. CONS: Hard to spot the turn off to get to the hotel, especially at night as the sign is mostly hidden. Only one washer and dryer set available for the entire hotel to do laundry, ...

Read full review

A
Audrey Godinez
Reviews 1
2020-11-24 10:28

This place is great. It's 8 mins. away from the ai...

This place is great. It's 8 mins. away from the airport and they send you an uber or Lyft to get to the hotel if you don't have a car and they pay for it. Their room is cozy and their beds are comfortable. Although the pillows are flat but overall it's clean and welcoming.

Read full review

A
Akilah Reeder
Reviews 1
2020-11-22 13:56

The rooms were horrible and had a moldy smell too ...

The rooms were horrible and had a moldy smell too it, and the hotel charges for every little thing... the biggest rip off was the $100 a night deposit they spring on you, and i booked for 6 nights!!! Ridiculous, the hotel didn t even look like an authentic Hilton.. very disappointed

Read full review

S
Sonny Stewart
Reviews 1
2020-11-20 13:32

Just spent 4 Nights there. Rooms were ok. Carpet w...

Just spent 4 Nights there. Rooms were ok. Carpet was stained. Woke up on the 3rd day with bites all over my neck and face. I thought they were mosquito bites at first. I am pretty sure they are bed bugs bite. Pretty gross. I did not see a single mosquito there during our stay. Due to the pandemic ri...

Read full review

J
John Kay
Reviews 1
2020-11-20 05:40

I was shocked that they asked if I was a Californi...

I was shocked that they asked if I was a California resident when I presented a passport card as my identification (a federal ID). I was told they would only accept California residents because of COVID. Whether that is a decision made by the company or city or state government I'm not sure. The c...

Read full review

K
Kaylen Hobbs
Reviews 1
2020-11-18 08:19

HORRIBLE CUSTOMER SERVICE!!! By far the worst expe...

HORRIBLE CUSTOMER SERVICE!!! By far the worst experience I have ever encountered while traveling. If you are looking for a place with an unreliable airport shuttle (one small van and over an hour wait), musty smelling rooms, dirty sheets and terrible customer service then this is the hotel for yo...

Read full review

D
Dan Miladinovich
Reviews 1
2020-11-15 20:16

Located near LAX and a lot of businesses. Came her...

Located near LAX and a lot of businesses. Came here to stay over night for an interview. Not much in terms of food options nearby so the only place to get to without a car is the hotel restaurant. It's open until 11 and the bar until 12a. The rooms were fine, typical hotel rooms. Bathroom was a bit ...

Read full review

N
Nikole
Reviews 1
2020-11-11 23:46

After arriving into LAX about 7am we came to the h...

After arriving into LAX about 7am we came to the hotel and were told that no rooms were available and we can store our bags, great! It's early, I understood. After being out all day my friend, who actually works for Hilton and got us a deal on this room, called and was told by SOMEONE at the front d...

Read full review

A
Alex Flores
Reviews 1
2020-11-11 03:33

I really like the hotel, but the parking is a pain...

I really like the hotel, but the parking is a pain. Valet is offered, but the self park is across in a parking garage. First floor are about 15 spots at most...then you have to go to the 7th floor for more parking allocated to the hotel.

So if you miss the first floor spots, you have a 5 minute...

Read full review

J
Jeff Sutton
Reviews 1
2020-11-10 04:11

Only 1 of 4 elevators was working, the entire time...

Only 1 of 4 elevators was working, the entire time we stayed there. We complained and were told others were going to be fixed the next day, but that never happened. As a consequence, everybody had unacceptably long wait times at the elevators. On our last full day, while I was away, the tub hot w...

Read full review

View all reviews on Trustburn