Direct365

3.9 · 354 reviews
direct365.co.uk Write a review
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Nayara Preston
Reviews 1
2020-11-25 09:12

I do not recommend this company. Try to find a loc...

I do not recommend this company. Try to find a local independent supplier that will give you the best deals and do their job properly.
I've been with direct 365 for 2 years now and had nothing but bad service. My clinical waste is constantly overflowing and I have to contact them to ask for a coll...

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Brid Loader
Reviews 1
2020-11-24 05:33

After dealing with shocking customer service from ...

After dealing with shocking customer service from other waste disposal companies, direct365 with very prompt response and Siobhan being extremely helpful from the start, so far I m happy with the company.

The price of the bins are brilliant even my partner has decided to change over. Highly recom...

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Peter Tricklebank-Vowell
Reviews 1
2020-11-23 21:05

JUST spoken with Charlie at Direct365 - now goods ...

JUST spoken with Charlie at Direct365 - now goods are going to be dispatched today at the price we were quoted - at least something good has now come out of this situation.


They website is still showing the cheaper price!!!

If only I could treat my customers like this.
STAY AWAY

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andie garside
Reviews 1
2020-11-23 06:50

Spoke to advisor Andy a few weeks back to get a qu...

Spoke to advisor Andy a few weeks back to get a quote from them. Had a look around and they are the best priced and the customer service was great. Told them what I needed and they created a bespoke service suited to my business. Fast, efficient, excellent customer service. Thank you

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Tara Harrop
Reviews 1
2020-11-21 19:41

Been dealing with Kyle Richardson over the last fe...

Been dealing with Kyle Richardson over the last few months. He s been excellent with ensuring my clinical waste contract was set up effectively and that I got the best price (which came in substantialy under my previous supplier) for what I needed in my clinic. He s been prompt with replies and answ...

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Hannah Buck
Reviews 1
2020-11-16 14:12

Review of the service provided: 1/5 stars

Review of the service provided: 1/5 stars
Review of Lauren Reynolds, customer loyalty advisor: 5/5 stars
I had a lot of issues for 2 years with Direct365, was very unhappy and ended up terminating my contract as a result. At first this seemed like it was going to difficult but Lauren made it extre...

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Asha Knowles
Reviews 1
2020-11-15 05:01

Fantastic customer service with Direct 365 who han...

Fantastic customer service with Direct 365 who handle the waste collect at my tattoo studio. Craig Weaver, my customer service representative was super helpful throughout this very difficult lockdown process this 2020. Thouroughly recommend this company!

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Debbie Greatley
Reviews 1
2020-11-09 19:21

I had a problem with the way our accounts had been...

I had a problem with the way our accounts had been set up for multiple sites, no fault of Direct365, but this was causing confusion within our accounts department . After speaking to Lydia Pugh everything was sorted and dealt with immediately. She was very helpful and understanding, but more impor...

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Ride Outs
Reviews 1
2020-11-07 15:17

Really poor service for general

Really poor service for general
Waste collection. They ask
You not to cancel your payments despite missed collections, and tell you they would pass a credit. When it comes to credit, they say no refund is due as their waste collector wasted a trip. When asked why the contractor came out even alth...

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Ehsan Muhammad
Reviews 1
2020-11-06 16:49

James Jones Customer Loyalty Advisor

James Jones Customer Loyalty Advisor
excellent customer service from james ( direct 365 )and i am personally thanks full this gentleman to understand our situation and sort out our problems most of customer service companies need the staff like james jones,
MUHAMMAD

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lisa Barnett
Reviews 1
2020-11-06 01:42

Terrible service. Keep charging for overweight bin...

Terrible service. Keep charging for overweight bins which is complete lies because I've been checking the weight the night before they collect them. Customer service is terrible and completely unhelpful and confrontational!!! Stay away and beware of the FAKE REVIEWS that are uploaded by their staff ...

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Veer Bop
Reviews 1
2020-11-02 17:08

This is the 3rd time I am editing my review as it ...

This is the 3rd time I am editing my review as it has been a bit of a roller coaster experience! There are a internal issues that need looking at eg lack of staff and certain processes however what I have come to realise is that from a customer service point of view they have made serious improvemen...

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Chrys Chrysostomou
Reviews 1
2020-11-02 11:35

The company supplies our recycling waste and gener...

The company supplies our recycling waste and general waste collection. They are regularly missing collections and when queried it takes many days for a response. The customer service team just 'ask the depot' and a re then forever waiting for a response.

We have been charged for a full servic, ...

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Paul Dipre
Reviews 1
2020-10-28 15:59

This company is awful - we have had nothing but pr...

This company is awful - we have had nothing but problems - missed collections, broken promises to collect, arrived and left with out collecting. The accounts department are a mess - and every question is replied with "computer says no". We have changed supplier to one that about 50% of the cost - Th...

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Olivia Louise Makeup
Reviews 1
2020-10-25 09:32

I ve just opened my own business and direct 365 ha...

I ve just opened my own business and direct 365 have been very helpful ensuring I am getting the correct waste disposal for me. I spoke with Andrew on the phone and he was very informative and professional. Overall a brilliant company and would definitely recommend.

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Kirsty Smith
Reviews 1
2020-10-24 15:19

Gross overcharging without justification. we have ...

Gross overcharging without justification. we have queried a bill for the collection of general waste. We have been unable to get a response as to why since September 2017. We have called and emailed many times yet the high charging has continued. We were told to allow up to 8 weeks to resolve these ...

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Susan Lionti
Reviews 1
2020-10-24 03:37

We have used Direct365 to organise our general was...

We have used Direct365 to organise our general waste and recycling collections for a few years now. The service they provide is excellent value compared to other waste collection companies and their staff are always friendly and responsive. Most recently I have been dealing with Craig Weaver, one of...

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Holly Clarkson
Reviews 1
2020-10-22 21:48

Andrew Lewis was very very helpful. I got a quote...

Andrew Lewis was very very helpful. I got a quote for my waste disposal requirements very quickly and with no hidden fees. It made it easy for me to compare other quotes that Direct 365 was the best so it was a no brainer.
My sharps bin came very quickly too which is great!

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paul jess
Reviews 1
2020-10-21 15:47

Appalling service. We are a residential care home ...

Appalling service. We are a residential care home and have direct365 picking up our clinical waste, that is if they ever turned up. This is the third time in three months they have failed to come on their scheduled pick up leaving our bins overflowing. Every time we call to get them to pick up our b...

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Laura Lyons
Reviews 1
2020-10-16 18:02

Avoid at all cost. It s just cost me 4 hours of my...

Avoid at all cost. It s just cost me 4 hours of my life (at least) trying to get our clinic waste removed despite being charged. I had to speak to different managers repeatedly. A gentlemen did collect it from a different out-sourced company, however 365 called after this to say someone was calling ...

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Eva Szolnoki
Reviews 1
2020-10-07 15:14

I do NOT recomend this company to anybody!!!! Wast...

I do NOT recomend this company to anybody!!!! Waste collection continuosly late or missed! Their reason is that the driver could not park, however there is s parking bay next to us. I have to chase them and each time i speak to someone i have to explain everything again and again, but nothing hsppen...

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Family Dental Care
Reviews 1
2020-10-05 11:04

Very helpful team and they always respond in very ...

Very helpful team and they always respond in very good time - James Jones arranged the service for us and made it very easy to follow. Based on our experience and contacts, I strongly recommend the company. Everyone I have had e-mail contacts with, have been very helpful both Admin and customer serv...

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Helen Elworthy
Reviews 1
2020-10-05 09:35

Lauren Reynolds has been excellent in communicatin...

Lauren Reynolds has been excellent in communicating with me over what has been a very stressful time for my restaurant business. I am grateful that she has managed to resolve my issues with a satisfactory ending. Would recommend using them again.

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Ace TVX
Reviews 1
2020-10-04 14:53

What a breath of fresh air, after some time search...

What a breath of fresh air, after some time searching for a decent waste disposal company ( there are so many con artist companies around) I am glad I came across 365. No con type sales pitch and a trustworthy company. Great service and very competitive in their prices. For commercial waste disposal...

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Adele Jones
Reviews 1
2020-10-03 17:22

searched online for a flexible shredding company.

searched online for a flexible shredding company.
came across Direct365 which is exactly what we wer looking for, flexible ad hoc collection at a reasonable price. Spoke with a very helpful and informative customer service advisor Stephanie who was able to answer any questions I had. 5 star service...

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Alka Soneji
Reviews 1
2020-10-02 12:49

I have dealing with 365 on a few of our requiremen...

I have dealing with 365 on a few of our requirements a really positive experience. Today I dealt with James Jones regarding a matter on our contract, I must have asked a few silly questions but he was very patient and efficient. In a climate where it is difficult to speak to customer services, I wou...

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Isabel Cunningham
Reviews 1
2020-10-01 15:23

I can say hands down this is one of the most incom...

I can say hands down this is one of the most incompetent companies I have ever dealt with. Mis-sold a contract from the beginning and 3 months later now being chased for a debt that we will not being paying due to their sales team's errors. Also waiting for a bin to be removed from our premises 7 ...

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Teresa Moore
Reviews 1
2020-09-26 21:58

After listening to excuse after excuse for 6 month...

After listening to excuse after excuse for 6 months we have now cancelled this service. We were supposed to have fortnightly collections but these were being missed regularly, we would then have to wait another 2 weeks for them to rectify so we were constantly left with overflowing bins. Don't bot...

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aaronic
Reviews 1
2020-09-25 16:39

Avoid if possible. All direct365 staff work from a...

Avoid if possible. All direct365 staff work from an office. All physical collections are outsourced so there is no quality control internally. Collections never on the day agreed. Never let you know before hand despite saying so. Dont collect something and then they sign on your behalf and when you...

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justine maund
Reviews 1
2020-09-22 22:19

Terrible customer service ..

Terrible customer service ..
Terrible customer service ... threatening emails , rude staff called sales to say I was cancelling NOT bothered at all . Plenty more competitive suppliers out there. I recommend this company to over 60 clients of mine a year, not any more .

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Sandra Davies
Reviews 1
2020-09-21 20:01

Craig Weaver has dealt with a number of problems I...

Craig Weaver has dealt with a number of problems I ahve experience during shut down his commitment has never wavered he has answered every email within a very short space of time he is an absolute god send to 365 wish that all the staff we as dedicated as he is and not just within 365 through any se...

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Naomi Hoang
Reviews 1
2020-09-21 14:28

Many thanks to Craig Weaver for his excellent cust...

Many thanks to Craig Weaver for his excellent customer service with regards to my clinical waste needs. My tattoo studio had been closed for a long time due to COVID-19 lockdown and finding a new premises. I appreciated his clear, swift communication and friendly demeanor...definitely needed during ...

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Amy Banks
Reviews 1
2020-09-19 01:20

I recently needed to contact Direct365 to query so...

I recently needed to contact Direct365 to query some accounts and James Jones was quick, efficient, and thorough in the information provided. My query was solved in good time, and service was friendly and personal. It's always a pleasure talking to them!

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alex syka
Reviews 1
2020-09-16 18:31

If there was 0 stars available I would have chosen...

If there was 0 stars available I would have chosen that option. I believe that Direct365 only knows how to make customers pay extra money for the ''excess weight''. Not even once did they debit us the same amount as we agreed when we signed the contract. They charge ridiculous prices for the excess ...

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